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Meloche Monnex (TD Insurance) Auto Insurance Reviews

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(408 reviews)
Meloche Monnex (TD Insurance)
1.6 out of 5 stars:
Customer service:
Value for Money:
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Poor customer service

by Eric T on Sep 14, 2020
1 out of 5 stars

Every time I called their customer service line I had to wait over two hours and twice in the middle of speaking with an agent I got disconnected. They have a very poor customer service and to top it off they are much more expensive than competitors. I was their customer for over 20 years and every year I noticed they increased my premiums without any accident claims. Once I called to add a new casual second driver (my daughter) to under my insurance they said my insurance would go up by $1400. That’s when I decided to shop around. I’m glad that I did cause my insurance actually went down with the competitors. Don’t waste your time or money with them.

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Terrible

by CPAnothappy on Aug 28, 2020
1 out of 5 stars

I have been a long time TD insurance customer and these guys have relished in my laziness to compare...They have been pillaging my funds for years. I finally got sick of poor service and increased fees, year and year. I have pulled everything from them and saved over $1,600 a year. I have been a claims-free client as well... Take the time and shop, stay away from TD!! Insult to injury they were giving me a discount...

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The wait music hunts my dream

by G Durand on Jul 28, 2020
1 out of 5 stars

I am a client at TD Meloche Monex for more than 10 years now. It started with my first car when I was 17, got a good price because of their partnership with different Universities and Professional organizations, etc... I also got my home insurance with them now. HOWEVER, it is now impossible to speak to someone. Client service is awful. I don't think they have anyone listening to the phone anymore...They want us to do everything through the App or Website, but sometimes, you just have to speak to someone in order to explain a specific scenario... They should get 0-star review. I had one claim once. I got hit by someone. To be fair, I was happy with the process. For my claim, I was able to speak to someone quickly. The whole investigation process was fast and they sent me to a good car body shop (in eastern Montreal), so I can't say I had a bad experience with the claim. But again, for all other stuff (e.g. explanation on price, modification to policies), getting someone on the phone is a journey! Anyway, this year they increase my insurance rate for about 30% for no reason. Of course, impossible to talk to someone for an explanation... you need to wait for days on the phone... Now the rate is not competitive anymore, I am paying more than what I would from other insurance companies for similar coverage. I decided to move on with a better insurance company.

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Poor Client Retention

by Spencer S on May 25, 2020
3 out of 5 stars

I am young and work in the insurance industry. I am my 3rd year of being insured with no accidents, yet premiums went up on renewal. The logic behind their pricing methodology makes no sense to retain customers. Most providers would absorb any market increases for no/low-risk clients to show that the value loyalty and as there is no justification, yet the chose to increase rates anyhow. In terms of pricing for COVID, they are providing reduced rates which is great of them, however, the mandate came into effect late May and is only effective after that point in time. Most insurers would backdate this premium rebate to the date where people were no longer commuting, April 1st unless there were claims made within that period of time. While they do offer very competitive rates right off the bat, the company seriously lacks any client retention initiative.... and if you have to pay a little more for another insurer you will probably profit off of it with rate reductions for a good record in the long run.

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