Meloche Monnex (TD Insurance) Auto Insurance Reviews

They called and left a message with zero details as to what it was regarding, and didn't leave a direct number to call them back at. Get to listen to the most annoying 4-second loop of music for another hour! I just signed up a few days ago and already regret it. So frustrating.

They have been fooling me to use the app and now they're saying they don't see the data so can't apply the discount, I wish I didn't renew it. I would have got better rates. No tickets/no accidents, 22% of the app gone.

Seriously a fraud company! I changed my address recently and I am the same postal code and still raised up the policy from 415 to 690 ...no accident no claims history at all and still jacked up the premium. Customer service rating would literally be in negative. Kept hanging up, had to call numerous times to get hold of one person. The company is trying to make their money back due to COVID 19 situation by charging ridiculous hike up on their auto insurance premium!

Waited an hour on hold. Finally filled out for an auto quote online but there was a "glitch" when I submitted the form. I'm worried about what kind of service exists if I were to have a claim or a billing problem. I guess this isn't the insurance provider for me.

Their customer service is terrible, it's so hard to get anyone on the phone. Updating your insurance takes 30+ days on their app/website. They've multi-charged us a few times and the only way to fix it, IF you catch it, is they'll charge slightly less per month for the rest of the year to make up the difference. Horrible. The one claim I've had in 30 years, they dropped the ball massively, didn't pay the damages for like 6 months. It took forever and so many calls to finally resolve. The last straw for me was that they'd stopped mailing updated insurance papers every year, so I was walking around with a 3-year-old insurance paper in my wallet and no way to get updated ones (unless I want to sit on hold for hours). I couldn't rent a van because their app was also down and I had no proof of insurance. Thank god I wasn't pulled over by the cops. I struggle to imagine any way they could be more negligent.

Worst insurance company! I had an accident and took over a week nobody responded to me, everyone you call was voicemail and they never got back to you! Why there is someone still insured with them?

I waited two and a half hours to speak to an agent upon purchasing a new vehicle. I tried again the next day, this time waiting over three hours before finally giving up. It was such a bad experience that I simply switched insurers. I then wrote a complaint letter to the company and received no response. They simply don't care about their customers.

I would recommend switching to another company. TD Meloche Monnex - Auto Insurance has a very low-quality service. The claim adjuster did not receive or reply to my so many calls and voice messages. I would give them no star in my review if I could.

I really wish I would have read the reviews before I purchased insurance from this company. I had an accident with a car that I owned for 6 months. First accident first time dealing with an insurance adjuster, what a horrible experience. Wait times to talk to someone are ridiculous 1-2 hours even more. I left for two weeks every single day telling my adjuster how important it was that she call me back. I didn't get a call back until I filed a complaint with the manager. My brand new car that was in the accident they fixed it with used parts from a scrapped vehicle 2 years older than my own. The car does not feel the same as before the accident. Customer service skills are disgusting! The absolute worst insurance company I have ever dealt with! Needless to say, I cancelled my policy.

Today I was simply calling in to inquire about a quote for a new car I am considering purchasing. I was put on hold for nearly 20 minutes and transferred to a very foreign-sounding man. He began threatening me that if I switched my address to Burlington, I would be charged extremely more. This is after a 10+ year completely clean driving record and moving to Canada’s safest city. I then asked to be transferred back to TD Melosh Monnex and left the phone on his desk instead of transferring me. I am finding a new car insurance provider along with my family. These are a bunch of people trying to sell you on higher instances plans. Figure it out professionalism, integrity and ethics TD.