Meloche Monnex (TD Insurance) Auto Insurance Reviews

They called and left a message with zero details as to what it was regarding, and didn't leave a direct number to call them back at. Get to listen to the most annoying 4-second loop of music for another hour! I just signed up a few days ago and already regret it. So frustrating.

They have been fooling me to use the app and now they're saying they don't see the data so can't apply the discount, I wish I didn't renew it. I would have got better rates. No tickets/no accidents, 22% of the app gone.

Seriously a fraud company! I changed my address recently and I am the same postal code and still raised up the policy from 415 to 690 ...no accident no claims history at all and still jacked up the premium. Customer service rating would literally be in negative. Kept hanging up, had to call numerous times to get hold of one person. The company is trying to make their money back due to COVID 19 situation by charging ridiculous hike up on their auto insurance premium!

Waited an hour on hold. Finally filled out for an auto quote online but there was a "glitch" when I submitted the form. I'm worried about what kind of service exists if I were to have a claim or a billing problem. I guess this isn't the insurance provider for me.

Their customer service is terrible, it's so hard to get anyone on the phone. Updating your insurance takes 30+ days on their app/website. They've multi-charged us a few times and the only way to fix it, IF you catch it, is they'll charge slightly less per month for the rest of the year to make up the difference. Horrible. The one claim I've had in 30 years, they dropped the ball massively, didn't pay the damages for like 6 months. It took forever and so many calls to finally resolve. The last straw for me was that they'd stopped mailing updated insurance papers every year, so I was walking around with a 3-year-old insurance paper in my wallet and no way to get updated ones (unless I want to sit on hold for hours). I couldn't rent a van because their app was also down and I had no proof of insurance. Thank god I wasn't pulled over by the cops. I struggle to imagine any way they could be more negligent.

I was told that using my truck in any way makes my insurance null and void as that means that I need commercial insurance. So, when I had an accident and I was NOT AT work or doing any work at all then I was told that they found out I use my truck to move furniture for my business back and forth from my storage. When the accident happened they DID NOT PAY OUT ANYTHING and told the other person to SUE ME! Most terrible company ever! After they cancelled me they told me to get insurance elsewhere and then still continued to take money out of my account!!! What kind of scam is this... I paid collision insurance for years and they don't want to pay... Then they told me if I want to stop the 150 dollars coming out of my account then I have to send an email with my new insurance pink slips and then when I did they told me I had to cancel it by sending the pink slips as this disorganized group don't know how to open an email. Do not insure a truck with this company!

No one will call you back after you called and left so many messages, you only got voicemail after you wasting the whole week!! Absolutely worst service!!!

Worst insurance company! I had an accident and took over a week nobody responded to me, everyone you call was voicemail and they never got back to you! Why there is someone still insured with them?

I waited two and a half hours to speak to an agent upon purchasing a new vehicle. I tried again the next day, this time waiting over three hours before finally giving up. It was such a bad experience that I simply switched insurers. I then wrote a complaint letter to the company and received no response. They simply don't care about their customers.

I would recommend switching to another company. TD Meloche Monnex - Auto Insurance has a very low-quality service. The claim adjuster did not receive or reply to my so many calls and voice messages. I would give them no star in my review if I could.