Meloche Monnex (TD Insurance) Auto Insurance Reviews

Spoke with 2 agents. Spent 2 hours with 1st agent setting up the new purchase, and the agent confirmed policy was in place, and provide temporary card through email. Then the agent said she was having some computer trouble and would have to call me back the same day. Never heard from her!! After 1 week, I logged into my account, and to my horror, all the addition that happened ago was all deleted. i.e. no more coverage for my new vehicle. Called 2nd agent after 1 week, and was told that she was not sure why everything was deleted. Then, went through all the questions etc. again. Waste of time. After my vehicle was done, I wanted to update my property insurance but was told by the 2nd agent they are closed, and she PROMISED she would call me back the next day around noon. Next day, I did not get a call from her until almost 5:30 pm, which I was not able to take the call due to the evening commitment. Her reason was she was tied up the whole day. All agents are irresponsible and unreliable! Looking to change insurance company now. Their staff needs proper training!

I, recently, bought auto insurance from TD because they offered a group rate through my university. When I initially spoke with someone on the phone to set up the policy, I was instructed to send proof of my student status via my student email. Apparently, this never went through, and a month later I got a phone call telling me to call them (but not saying why) and then a couple of weeks after that I got two notices in the mail also saying to contact me due to a problem verifying my student status. I had already tried to get in touch a couple of times (since I didn't know what the actual issue was, I did not know how urgent) but the wait times are ridiculously long. Within a week of the date on the letters, I was sent, (which I received on a Friday) the policy was cancelled and they reinstated a new one, and charged me for it, without notifying me of the cancellation or of any details of the new policy. It happened on Wednesday... so they gave me 2 business days before just going ahead and cancelling? I had also tried to call on the Tuesday but waited on hold for a half hour before I had to hang up. When I finally got through to them, I was on hold for a full hour and spoke to them for another hour while they continued to not fix anything and just kept putting me on hold again. After 2 hours I had to hang up because I started work. It's a week later and I still have not been able to get a hold of them again, so I have no idea what my policy is/if I have one. I spoke to a manager originally who was extremely rude and unhelpful, and instead of offering a personal call back to sort things out, he just told me to go back through their 1-800 number. I am furious with TD. They have handled things very poorly and unprofessionally when it should have been a simple matter of just letting me know to resend the email verifying that I am a student. I have honestly never encountered such terrible customer care.

Poor customer service and long wait times I waited 30 minutes with no answer.

It used to be fine, but now I'm stuck not being able to make changes to my existing auto and home policies. I keep dialling and waiting for 30-90 min, but no one picks up the phone. I went online and filled a request, and it was promised to be processed within 2 business days, but it has been a week, and still, nothing happened. My next step will be to file a complaint and reach out to the ombudsman. If that doesn't help, I will attempt to sue in small claims. Obviously, I am going to cancel my policies with TD Meloche Monnex at this point.

Have never had a wait time under an hour. Can't do anything at physical locations. Premiums are more expensive than other insurance providers. This company should be sued.

We have had our auto and home insurance with this company for 25 years. I just called to add our teenage son (new driver) to our plan. I was expecting our premium to go up but was surprised to learn that they will not insure new drivers under any circumstances. I will be cancelling our policies immediately, due to this elitist and discriminatory policy.

Been a customer for years but have given up. Waited 1/2 and hour one day and one hour today and no one answering the customer service line to make a policy change.

Used to be a good company with fair rates, been with them for over a decade but the last two years have been horrid and service levels have literally dropped off a cliff. No, I have not had any claims, tickets or any billing issues EXCEPT it is damn near impossible to reach a representative. Minimum wait times are in hours, not minutes. I have been on hold on and off the last two days for almost two hours. They claim to be open 8 am to 8 pm, and I have been on hold from 6:30 pm to 8 pm (note that they will let you stay on hold indefinitely after they close up shop with no notification) and now from 8 am to 8:40 am and still going. (This isn't the first time this has happened and is much more pervasive than you might think. I was lead to believe by a rep after about 90 minutes on hold that it was an isolated incident last year as well) No discount is worth this, imagine if you had a legitimately urgent issue and you get stuck like this? Myself? I'm just calling to try to add a car onto the policy and pay them MORE money and can't, but seems soon they won't be getting my business for much longer. It's not "higher than expected call volume" if that is always the case, and no longer a valid excuse. Don't waste your time or money on this sham, you deserve better.

In the past they have had very good service, never had to wait long to get a rep on the phone. Now it is next to impossible to anyone, been holding for over an hour and still going. The message continues to recommend setting up an online account to access quotes etc, but they can not do the service I require without speaking to a representative. Have recommended them to the friends in the past, NEVER again!

I called Meloche Monex (TD Insurance). The wait time was 2 hours and 8 minutes, yes its true. Though the insurance premium is lowest in the market but looks like services are also worst. I suggest that the federal government should stop such insurance companies from doing business / issuing new insurance policies as they do not have sufficient infrastructure in place.