Meloche Monnex (TD Insurance) Auto Insurance Reviews

I was on hold for more than an hour and then had to give up..... Another time, I called to make a claim, again on hold for 20 minutes, left a message and the recording said I would get a call back within 24 hours but I did not. They do not answer calls, nor do they give you options to make changes to a policy digitally... at least not significant changes. The terrible company overall.

I have auto and home insurance with TD. My husband called recently to add his car - he was placed on hold for over 1 hour. He had to end the call only to later be put back on hold for another 1 hour. I've reached out to TD online and they've not been helpful - just trite statements about "higher than normal call volumes." I do not think they value customers at all. I see that others have had similar experiences. I had to make an auto claim 5 years ago, and they were not helpful. They did not cover the full cost of a rental car after a car accident. I ended up paying $2000 out of pocket. This, along with my recent experiences with TD, makes me think it's time to consider other companies. I have another property insured by a different company and have been very happy with them. I will look into quotes with other companies when it's renewal time with TD and move on. If you are considering TD Insurance, I suggest you look into other options instead.

I'm on the same boat... Called 3 days in a row, waited 2 hours each. Still no luck. On hold right now waiting for someone to answer and writing this review.

The waiting time on the phone for every single call is over 50 min. Yesterday, I waited for 55 min before someone answers my phone. Today (currently I am on the phone waiting for an answer.) I have been waiting for 52 min already. The price keeps going up. I will switch out shortly.

I used to have my properties and cars insured but TD's customer service is so terrible I had to leave. You can't reach anyone! Just out of curiosity I waited on hold (with one of my phones) for their claims department and finally hung up after 4 hours on hold!!! You can't have an insurance company that won't talk to their customers. I tried calling the customer service dept and was told I needed to talk very nicely or they wouldn't deal with me. They also told me there was nothing Customer Service could do because claims was a different dept. They've got to be the worst insurance company out there!

Word of advice. Never use TD Meloche Monnox. Worst customer experience I’ve ever had. I was calling in regards to a small crack in my windshield caused by flying debris during a windstorm. I was originally on hold 20 minutes. I understood the windstorm caused fairly widespread damage which caused them to be very busy, so this was acceptable. The conversation went as expected, and a claim was about to be filed. My last question was “is this going to affect my premiums?”, which to me is a fairly normal question. He responded that he was unauthorized to answer that question. So here I go back to the 1800 number. This wait was over an hour to only find out that it is standard that my premiums will not be affected. A very black and white answer (that the previous person should have been able to answer). I was then transferred 3 more times to the wrong department who said there was no record of my claim being started. Finally, I was transferred back to the original department I was talking to who said that my claim was a click away from being filed. This whole debacle took well over 3 hours for a small crack in my windshield. Takeaway: Rather than having one person who can answer all your questions, they have fragmented their services into various departments that have little to no communication between one another. It seemed as if they didn't even have access to the same information. I felt as if I talked to 5 different companies rather than one. My advice would be to read other reviews and shop around before choosing an insurance company. I wish I had done this before selecting Meloche Monnex

AVOID. AT ALL COSTS.....The absolute worst customer service experience I have ever encountered. Different answers to the same questions from different people. They do not care in the least about your interests. Next to impossible to communicate with. Extreme lack of knowledge pertaining to their industry. As you can see by their overall rating on many review sites, am I not alone in my judgement. You get the idea. Do yourself a favour and don't waste your valuable time on this company.

We had insurance with this company for 2 years. We had no issues in our 2 years with them, they were awesome when we moved to BC....until we cancelled our policy to obtain insurance in BC.

We called to cancel. They never told us of any additional costs or final balances, I actually have a letter from them stating that there were no additional amounts owing. We left it and went on our way.

3 months down the road we get a letter from a collection agency saying our account has been assigned to them for an owing of $274.
They never once tried to get a hold of us by phone, by letter, by email.... anything to inform is of this money owing. To say we were blindsided is an understatement. We called numerous times and was refused answers on WHY we owe this amount. Asked the manager for a copy of a statement of what the owing was for. No one would do anything and told us to deal with the collection agency.

I would never use them again and I sure as heck wouldn't suggest them to anyone I know.

They are the worst I have been trying to cancel my car insurance over two years. They don't communicate via email so I have have to take time of work to wait hours to try and get someone on the phone who has authorization. Then when I speak to a number of people they tell me oh they are missing this form or that signature. Seriously they should not be allowed to sell insurance or work with the public. I am so angry and feel so mistreated by this company... THE WORST !!!

I am so done with this company. Their customer service is atrocious.

Lately any change I have made to my policy has consistently resulted in a mistake made on their part that requires a lengthy telephone to call to resolve.

The person on the phone normally seems annoyingly unconcerned and unapologetic about the poor service and in one of the most recent events this person was a manager/supervisor who was curt and rude leading me to beleive that the companies issues are systemic.

I have been paying just south of $10000 a year for auto and home policies and I am certain I can find a company that is more deserving and appreciative of my business