Meloche Monnex (TD Insurance) Auto Insurance Reviews

A total of 3 hours and counting wait time for 2 calls. I have yet to get through even once. They need some kind of system notification to inform you of your position in the queue.

Very poor customer service. If you need them, the system puts you on hold for an hour before an agent comes to talk. The worst experience ever. Prices are high too. I'll go back to my previous insurer.

Wow, over 2hrs wait call time! I am not exaggerating! Come on TD, show a little love to your customers - who just keep paying monthly without issue, but when we need to change something - no service!

I have tried 5 different days and have been left on hold for over 2 hours on multiple occasions!

I have had waits in excess of 1 hour 20 minutes both yesterday and today to get my calls answered. Their phone answering service provides no indication of how long the wait might be, and they do not do callbacks (it's difficult to understand why they can't provide a better answering service with the technology that's available today ...perhaps a lack of interest in serving their clients well?) Very disappointed that this is the type of service they are offering, and after many years of being with this company, I will be looking for an alternative source for our insurance on renewal.

Spoke with 2 agents. Spent 2 hours with 1st agent setting up the new purchase, and the agent confirmed policy was in place, and provide temporary card through email. Then the agent said she was having some computer trouble and would have to call me back the same day. Never heard from her!! After 1 week, I logged into my account, and to my horror, all the addition that happened ago was all deleted. i.e. no more coverage for my new vehicle. Called 2nd agent after 1 week, and was told that she was not sure why everything was deleted. Then, went through all the questions etc. again. Waste of time. After my vehicle was done, I wanted to update my property insurance but was told by the 2nd agent they are closed, and she PROMISED she would call me back the next day around noon. Next day, I did not get a call from her until almost 5:30 pm, which I was not able to take the call due to the evening commitment. Her reason was she was tied up the whole day. All agents are irresponsible and unreliable! Looking to change insurance company now. Their staff needs proper training!

I, recently, bought auto insurance from TD because they offered a group rate through my university. When I initially spoke with someone on the phone to set up the policy, I was instructed to send proof of my student status via my student email. Apparently, this never went through, and a month later I got a phone call telling me to call them (but not saying why) and then a couple of weeks after that I got two notices in the mail also saying to contact me due to a problem verifying my student status. I had already tried to get in touch a couple of times (since I didn't know what the actual issue was, I did not know how urgent) but the wait times are ridiculously long. Within a week of the date on the letters, I was sent, (which I received on a Friday) the policy was cancelled and they reinstated a new one, and charged me for it, without notifying me of the cancellation or of any details of the new policy. It happened on Wednesday... so they gave me 2 business days before just going ahead and cancelling? I had also tried to call on the Tuesday but waited on hold for a half hour before I had to hang up. When I finally got through to them, I was on hold for a full hour and spoke to them for another hour while they continued to not fix anything and just kept putting me on hold again. After 2 hours I had to hang up because I started work. It's a week later and I still have not been able to get a hold of them again, so I have no idea what my policy is/if I have one. I spoke to a manager originally who was extremely rude and unhelpful, and instead of offering a personal call back to sort things out, he just told me to go back through their 1-800 number. I am furious with TD. They have handled things very poorly and unprofessionally when it should have been a simple matter of just letting me know to resend the email verifying that I am a student. I have honestly never encountered such terrible customer care.

Poor customer service and long wait times I waited 30 minutes with no answer.

It used to be fine, but now I'm stuck not being able to make changes to my existing auto and home policies. I keep dialling and waiting for 30-90 min, but no one picks up the phone. I went online and filled a request, and it was promised to be processed within 2 business days, but it has been a week, and still, nothing happened. My next step will be to file a complaint and reach out to the ombudsman. If that doesn't help, I will attempt to sue in small claims. Obviously, I am going to cancel my policies with TD Meloche Monnex at this point.

Have never had a wait time under an hour. Can't do anything at physical locations. Premiums are more expensive than other insurance providers. This company should be sued.