Meloche Monnex (TD Insurance) Auto Insurance Reviews

Have been using TD Auto Insurance for 15 years continuously even with the higher cost simply because of the quality of service and efficiency communication. In past months, probably, there has been a change of how TD insurance operates with quality and efficiency gone down to the lowest levels. For the first time in 15 years, I am actively looking elsewhere.

Its been 6 months now, I am waiting for the Pink slip. I called several times, they send me just a piece of paper which states that my policy will be automatically renewed by Oct 2018. Multiple calls and complaints but no results. I mean how hard it is to send a piece of paper. I have insurance for the last 4 years. My payments are never late. But that's really disappointing service.

Terrible company. I have used TD Meloche Monnex for 4 years for my car insurance and after doing some research I found out I was paying extremely more than what I should have been ($1300 more). Each new term my premium would increase (I have never been in an accident) and when I would call to ask why they would give me some nonsense excuse. Not to mention trying to contact someone would take at least an hour. Yesterday I was put on hold for 2 hours and 56 minutes (I have proof). I've never been so disappointed with a company in my life. So unless you want to spend half of your day waiting on hold to speak to a representative, OR don't mind paying way more than you should be paying...don't use TD Meloche Monnex. Just read the reviews, they don't lie! ps. Thank you to the representative who cancelled my policy for me and completely understood my frustrations with the company.

I wanted my name off my ex-husband's insurance (yes I wanted independence) and was placed on hold for 47mins the first time I called. They told me I was not a named insured and was not listed as a driver. My ex-husband was mad because he told me that he tried to take my name off but they wouldn't because we both had to sign papers stating the vehicle isn't mine and yet I'm the one using it. Doesn't make sense! My ex-husband still tells me I'm in the policy so I call again and here I am on hold for another 46mins and counting. Why is it so hard to get a hold of a customer service rep or an advisor for TD Meloche? As a single new mom to an infant, and breastfeeding, you'd all know my time is so limited that to just get my name off, one would think this should be so easy!

Nothing was harder in life than getting a hold of my adjuster. Resolving my fairly simple claim took 3 months. Not only did she never pick up, reply to her voicemails and read her emails, but she would also take weeks at a time to follow up. And, when she would be completely oblivious to how much I've been struggling to try to get her attention and taking Ubers every day from work. When she went on vacation and there was no replacement for her to take care of my claim. Her manager never ever picks up or replies to his voicemails either. Before she left for vacation she didn't tell me that I had the option of not writing off my car which is not fair and pressured me to sign a write off form in 3 hours as she's on vacation the next day for a month. I could have lost a brand new car because of an unfair estimate and she acted completely non-challenge about that. Whenever I'd call other adjusters, while she's away, they give me completely different answers to the same questions. When I called Service they forgot to tell me I'd lose collision coverage even though I asked and asked. This resulted in my having to pay off my loan after I've also had to pay out of pocket to fix the car as a result of them not explaining to me that I wouldn't be getting the cheque and instead the cheque goes directly to my lienholder. Took me maybe 5 phone calls to change my address on file. After, they finally started giving me answers they had the audacity to ask for a letter from my bank, that the bank said was highly unusual. This is also after they already confirmed, they were mailing out the cheque ... This experience was so horribly inexplicably bad that it could drive someone to insanity and alcoholism. Stay away from these people.

Worst customer service ever, no one on his desk and always leaving useless voicemails, by the end, nobody will call you back. Three adjustors were working on the same claim at the same time, which makes it confusing who to deal with. They are just bad and have internal communication issues with their managers, so they will let you waiting for long till they will reach their supervisors to resolve claim's issues. They asked to return the rental car before closing the claim and before getting the car refund, I did so because I wanted to get rid of them and the claim asap but it still not fair.

First of all...stay far away from this company! We had a small accident a few weeks ago that caused minor surface damage to the rear of our vehicle. We got our own repair estimate for $2500. We took it to their guys so that we could file our claim. We waited over THREE WEEKS for them to get back to us after numerous follow-ups, only to find out work hadn't even started on our vehicle. The repair shop blamed the insurance company for not sending paperwork, and TD Meloche blamed the repair shop for being backed-up with work. We, finally, escalated it to a manager. Got a call back the next day to tell us that the vehicle was considered a write-off. We're still waiting to find out our settlement offer, apparently, there is no one we can speak to on it, and we just have to keep waiting for some indefinite time. We bought our vehicle just three years ago for $11K. And they're writing it off for approx. $3k of damage? Why even have insurance if they can just choose to write it off for whatever they want and not repair it when you file a claim. This has been a complete nightmare I wouldn't wish to anyone. Oh...and we had no rental vehicle coverage on our policy, so all this time have been down a vehicle which I understand was our choice not to take it. But you also don't expect an insurance company to take three weeks just to START processing your claim. I tried to ask for a rental vehicle at this point but of course, the answer was no.

I was with Meloche Monnex for 35 years without incident! I had a bad year after my father's death and wound up with 4 tickets. Meloche sent me a letter cancelling my insurance and only giving me a few days to make alternate arrangements. When I asked for an extension, they declined. After treating me so badly they had the audacity to ask me to return to them when my tickets cleared. I would not ever recommend this company to anybody and would never again use them myself. I had 2 vehicles insured plus my home insurance. I pulled all my insurance and went elsewhere. It turns out Meloche is not very honest. They claim to be cheap and I found much better deals elsewhere even with tickets.