Meloche Monnex (TD Insurance) Auto Insurance Reviews

The worst customer service experience ever! Every time I called I had to wait 2 hours. The agents always hung up the line and I always had to call back and wait the 2-hour queue. So unreliable. I had a claim issue. They never kept me posted with the claim.

We have five (5) policies with this company and our only complaint so far is that we cannot reach them at any of the numerous phone numbers provided. The phone calls are dropped after waiting 1/2 hour and/or the wait time is one, two or more hours, every time we call. They do not offer a call back service. I hope we never have to make a claim. I am very disappointed with the service, and I am actively looking for a new provider as I type this review.

The last few times I called it took forever on hold before I got through. Today I was on hold for over 3 hours and gave up - did not get through. I also tried to sign up online in case I could make a change there - even a delay with online account activation. I have been a client for over 25 years, insure my house and currently 5 vehicles. They used to have great customer service and I had some loyalty, but now you would think they don't want to keep customers. If I find a better price I will seriously consider leaving.

Long term customer with Meloche (over 10 Year). My wife and I are both over 50, no at fault accidents in over 30 years of driving and both have clean records. We have two cars and our home insured with TD. Rates were reasonable but over the past few years have noticed rates creaping up even though we have never made claims. We have been in the same home for 30+ years with no claimes and our insurance went up 25%. I complained and they knocked it down by 10%. I sold one of my cars as we no longer need it and they raised the insurance cost of my single car by 32%. I have called 4 other insurance companies to get quotes and rates are 40% lower with the same coverage. I will be cancelling my car insurance and will shop around for my home insurance.

Although rates are great, freaking wait times have become INSANE. I've on hold since 9:01 am this morning. It's currently 12:45! that's 3h 44min! Still waiting. This is to GIVE them MORE money as I need to add a car to my policy. Tried yesterday twice. Once for about 45 mins, then for 2h 15min. Seriously thinking of getting this car insured ANYWHERE else. Hire more agents!

Tried to do an online quote, the system froze up. Fine. Call in. Spend 30 minutes on the phone with a very nice lady who processes the majority of the quote but can't complete it due to me not having my wife drivers license number. Fair enough. Told I can call back in, provide my phone number and re-access the quote, add the missing info and be on our way. This is where the fun starts. I told I can not process the claim without my wife's consent, (wasn't an issue the day before). Get her on the phone, get the consent taken care of and continue processing the claim with her info. Things are going fine when the gentlemen helping me suddenly has computer issues, apologizes profusely and transfers me to a colleague. Complete and utter disaster from there. The woman begins processing the whole thing again including wanting the authorization from my wife. I explain the situation, after 10 minutes on hold she comes back to tell me yup it is fine. I would've been faster calling my wife back. She then proceeds to re-enter or re-confirm all the information that was entered the day previously and by the first guy. I repeatedly ask why this needs to be done and continually get provided a non-sensical answer. She then claims she is again having a problem with their system and can't confirm some of the claims information provided. Been on hold for an additional 20 minutes now. So far day 2 phone call is 1 hour and 15 minutes. Plus the initial 30 minutes and whatever is still to come this process will be over 2 hours. FOR. A. QUOTE. Only reason I'm even still tolerating them is because the initial amount provided (without my wife's info) was substantially less than anywhere else.

This is unbelievable. I have wasted almost 5 hours waiting to reach someone from customer service to modify my policy which unfortunately cannot be changed online if I want the changes to be effective immediately.

If TD Insurance is unable to offer reasonable waiting times on their phone lines, then they should create a website that can serve its customers better.

Looking to switch to a different insurance company. This is just too frustrating.

Please institute a Call Back system like Bell. Waited over an hour and finally gave up in frustration listening to that short loop of ‘music’.

On average it takes 2 hours in order to talk to their Customer Service and so many mistakes on my bill. Unbelievable

On hold yesterday for 55 minutes and I finally hung up. On hold today for around 25 minutes and the call was finally answered. There's got to be a better way for someone to get timely service.