Meloche Monnex (TD Insurance) Auto Insurance Reviews

I am young and work in the insurance industry. I am my 3rd year of being insured with no accidents, yet premiums went up on renewal. The logic behind their pricing methodology makes no sense to retain customers. Most providers would absorb any market increases for no/low-risk clients to show that the value loyalty and as there is no justification, yet the chose to increase rates anyhow. In terms of pricing for COVID, they are providing reduced rates which is great of them, however, the mandate came into effect late May and is only effective after that point in time. Most insurers would backdate this premium rebate to the date where people were no longer commuting, April 1st unless there were claims made within that period of time. While they do offer very competitive rates right off the bat, the company seriously lacks any client retention initiative.... and if you have to pay a little more for another insurer you will probably profit off of it with rate reductions for a good record in the long run.

4.5 hours wait yesterday and I just had to give up. What kind of business thinks that it is acceptable to treat their clients this way?? I have been a client with them for over 15 years and it has never been this bad. I am on the call again today for over an hour waiting to be served...

Let me say first and foremost that their customer service is 2nd to none, but this insurance broker is for groups only. It's completely worthless for average individuals. I've been with them well over a decade, my group was dropped, and my rates were jacked up ever since. Despite no claims or speeding tickets for well over a decade, my rates kept increasing. They will get creative with packaging products (i.e. lower deductible, Grand touring, blah blah blah) claiming it's free, but your premiums will keep going up. It's difficult to remove the extra products since they are grouped together "free", removing them yields little to no savings. Great customer service (you pay for it I suppose), absolutely overpriced insurance product for the average person.

I agree with the comments about slow telephone service. But, my encounters have generally been positive over the past 15 years. Except...for their changing the terms of my house insurance without clear, unambiguous notice. Read your documents.

TD Insurance did offer me a competitive auto insurance. However, the two main issues I had was with an accident claim (now off record) and heavily rising premiums the past couple of years, despite a good driving record. My claim for a US accident (not at fault) was not dealt with well. Due to slow case processing and a lack of will to pursue the incident due to complications with cross-border rules, I did not find the claims process fair nor easy to deal with. Despite not being at fault, I ended up taking a premium hit and absorbing the claim. Also, premiums have risen $1000 the past 2 years, a huge increase, merely due to the demographics of "other" drivers that live in the same neighbourhood. Where good driving and loyalty were once both considered a factor in competitive insurance rates, I find more recently that this is not the case and will be re-assessing my options upon renewal.

Took over two weeks to evaluate my vehicle
Did not give sufficient time to evaluate purchase options