Aviva Auto Insurance Reviews

I have been with them for ten years and the reason why I left was they would sometimes take out two payments for one month and skip a month. When I called them to ask why they changed the payment days around, their answer to me was - "That's how the calculations work." With that change, it was very hard for me to keep up. I am disabled and working part-time. My payments went from $140.00 a month to $160.00 sometimes twice a month. That was very hard. Last year I had missed a payment and I received a registered letter from the company. As soon as I got the letter I called them. The guy on the phone told me that they had already cancelled my tenant insurance and I can not get it back, even if I paid. So my husband paid everything in full and I made sure to ask the guy on the phone if there was any outstanding balance and he said "NO". The company sent me a letter letting me know that I have no outstanding balance. It is a good thing that I kept the letter because now they sent me two more letters saying that I owe them an outstanding balance of over $300.00. I was so mad that I called them and asked them what are they doing. One lady said it was for leaving the company and it is the total of two policies plus interest. I told her that they cancelled from their end and she could not give me a good answer. I called them back a few days later and spoke to another lady. I had all my letters those they sent me and read them to her because I was so mad. She told me that the company was charging me 16% interest on late payment and leaving the company. I have received two calls from the billing department. I did not take the first call but I took the second call and the guy was trying to be nice but I was still mad.

They will put you through hell and back. I got into a car accident and it wasn't my fault I was hit from the back. I had my 10-month-old baby and as insurance, they were no help end story I struggled but yet I paid them every month... This company is a scam they enjoying taking your money for a service they can't provide. Please, If you want to be a peace protect yourself and stay away from Aviva

Worst company ever!!! Have had my insurance with this company for 15 years, no claims, no tickets. Sent a form to be filled out before renewal (the only company in Alberta to do so) They sent it back with a rude letter saying it was not filled out. The only places I did not fill out are the ones that said " if applicable" which to me meant fill out if it applies to me, which they did not. Since the Royal Bank endorses this company it makes me think about also changing banks. Any person I know who is thinking about insurance I will advise them to run from this company.

Worst experience ever. Met with an accident on 22 March 2019 and still waiting for the settlement amount. Made 40+calls and emails and they are like “we are investigating” like what? Did I murder someone? And now I bought a cheap car to commute and they put a hold on my insurance and I can’t even drive my car(new)! I wish I could give them zero stars.

So, it appears Aviva does not care about its customers. They only fix what can be seen. They fixed 80% of the issues and left me to fend for myself, even after Ford said it "this can be the cause of the impact" (direct quote). Aviva also does not like phones - or at least calling back. It took my adjuster days to return my calls, and 1.5 weeks later I had to call to find out someone else now has the case. Since I got my car back in March 2019 (it took 1.5 months to fix) I barely drove it. Now I have to pay for the rest of the repairs myself. Beware.

Very bad experience with them. Facing issues after two years of animal impact claim for myself which was no fault, but now that claim is shown in my wife licence, as unknown, which increases our premium for a new policy. I don't know what to do now? Stay away from AVIVA

My auto and home insurance were with RBC for 18 years and they changed it to AVIVA. AVIVA ask me to fill a form and keep rejecting to renew if I don't fill it right and also demand to pay a full annual premium up front. Being with RBC for that long, I didn't like their attitude and changed my insurance to another company for a better premium. They charged a monthly premium. I do not recommend Aviva insurance.

I was a with RBC - Aviva until I was fired today as a client when they refused to renew my insurance. They cited I missed some information on the application paperwork that they had received AND instead of calling me or worse emailing me to call them, they sent a letter which I got just yesterday to which I called them at 8 this am, and then after making me redo the paperwork again over the phone they refused my renewal, because they said my insurance expired at midnight - unbelievable!!! Even though they had ALL my information on file already, otherwise why would they have insured me for all these years? This, after having NO claims, NO speeding tickets and a flawless driving record for 25+ years. WORST EXPERIENCE EVER!

I was just informed we have been randomly chosen to reapply and thanks to what I have read we will be looking elsewhere. I’m sure there are other companies willing to insure 3 cars for someone who has never had a ticket or claim or missed a payment in 26 years. It also seems to me that we were “randomly picked” because our 16-year-old daughter just received her learners permit. And although there it is not supposed to affect your insurance as a parent, this is their way of increasing your premiums.

Could not be more upset with Aviva Insurance, I had 2 policies with them; 1 policy which had a vehicle and another policy which has a vehicle and a house. Aviva automatically renewed my insurance policy for the house and 1 vehicle in November for another year and then when my second policy came up for renewal in December they made me fill out a bunch of bogus paperwork to renew that separate policy. I have friends that work in the insurance industry and said that Aviva was re-evaluating me as a customer because my premiums were not high enough (this would have been ok if they just raised it but the fact they made me reapply for one policy and not the other with the most non-user friendly paperwork to fill out ...) we all know how the economy works..... I ended having to get different insurance for my one vehicle and they were going to charge over $500 to cancel my home and auto with them because they just renewed it automatically the month before. My recommendation is to get a broker and tell them to not even look twice at AVIVA. The worse kind of customer service experience I have ever encountered. DO NOT CHOOSE AVIVA!