Aviva Auto Insurance Reviews

Customer for 6 years (never missed a payment) and now they send a letter saying they may renew me but I must pay the whole year upfront. Already found cheaper insurance and dealing with them on a claim that wasn't my fault was lengthy and hard to get real answers. They don't look after their customers.

Aviva changed my policy premium and financing terms without notifying me and started taking more money out my bank account without an explanation or consent. I would not recommend Aviva for your insurance needs.

It was very stressful dealing with this company. So hard to get a hold of them ,they take their time to reply or don't reply at all given that the circumstance is Urgent. The people I dealt with are very unprofessional and rude. They did not pay me the value of my car, ended my rental and refused to extend it , they have no sense of communication and on top of that it took them 6 months to send a check after the fact that I agreed to their settlement. If I could give them 0 stars I definitely would. I would not ever advice any of my friends, family or associates to go with Aviva. Not even my worst enemy!!

A careless driver rammed my car from behind in January 2019. Both cars have deemed a write-off. Because I was driving 50 km away from my home, Aviva has me under investigation. The person who was on their cell phone who rear-ended me has been rewarded with a new car and is back on the road. Its been 9 months and I am still making a monthly payment to the company that I financed my car from and I still have no word from Aviva.

For the first year, we paid the full amount upfront. The second year we wanted to do a payment plan which they said they would only do for $800 more. Now you have to pay the full amount upfront and I do not know a lot of people that have 3000$ at the drop of a dime. Furthermore, now we get a threatening letter saying if we don’t apply for insurance because of a random audit, they will just drop the policy. Nice job Aviva. I hope you go under.

Aviva raised my rates for 3 cars and home from $2100/year to $3360/year and demanded full payment upfront. I have a driving and credit rating that would make a veteran police officer look like a punk kid. Some of us didn't deserve this, life is hard enough.

After years of being a customer of RBC insurance and then Aviva, I have left because of the shameful treatment I have received. On the Friday of the holiday weekend, I received a letter from Aviva saying that my auto insurance was cancelled because I had not filled out an application for insurance form. Why did I need to fill in this form that apparently was sent to me but admittedly on their part was returned in the mail? Because that was there "new" policy. Never mind that I was left with no auto insurance over the long weekend, nor let's not consider the fact that all the information they requested they already had. This was clearly an effort to raise rates. Then to add insult to injury when I phoned them after the long weekend, they said that now I would have to play by a new set of rules which would take another two weeks to put in place. When I mentioned I've just spoken to their representative three days before the long weekend on another matter and there was no mention of this, they said perhaps I should contact an insurance broker.....and I did. Thank you for the advice, now I have the same coverage for much less money. Shame on you, AVIVA.

Would give less than 1 if possible. Must be said that AVIVA/RBC are the same. Have had nothing but nightmares dealing with adjusters (Never call back or answer emails, send incorrect info, etc). We lost our cars due to a tornado and took 4 months to get things resolved. But the latest just kicks the bucket. My daughters insurance (perfect driving record, no claims) went up 48% because they decided to remove the typical discounts that are available everywhere else such as Student discount, multi-vehicle discount, web quote discount, winter tire discount. We have been with them for almost 12 years. Will be moving to another company (4 cars, 3 houses). Unbelievable how this company does not care about its clients.

I had my car stolen the best part the car was stolen next to the Ontario Provincial Police and Kingston police. Ontario Provincial Police put 2 cruisers in my driveways, told them it was reported stolen, they told me white man driving erratic tall thin near 30. They seem to have figured it was me and they would just go to my residence to arrest me. They, certainly, sent the biggest cops they could have. When car recovered, refused to do a DNA test even though there were dozens of sample potentials. Then Aviva valued the car at 1200, I gave them a guess as to mileage was off by 50 000 they could not have cared said the car was write off, guy did not even have an external power source to hook up and turn on power and code reader to see if anything or what was wrong. Had 500 deductible, but you have paid for disappearing deductible lucky you, runaround this person is on vacation now they will be back in a week, they ought to have a value listed to the car at the beginning of each year in case something like this happens you know exactly how little you are gonna get.

As a family we have two vehicles with Aviva and we have no claims, no tickets ( perfect driving records), are both over 64 years old and out of the blue our new insurance rates have gone up 62% year over year with ‘no’ explanation and less than one month to explore all options. Customer service has no explanations except to blame all other drivers for this increase and no empathy or care for their clients. We have been with RBC for over 15 years and will now explore how to explore the appropriate changes in advance of the 2020 renewals as we look to change. Too late for this year but rest assured our house, cottage and vehicles will no longer be with Aviva next year. Please check carefully your policy renewals and start the process of finding the right rate in a very confusing industry with only corporate profits as the motive for change.