Aviva Auto Insurance Reviews

I have been insured with RBC for years and didn't have any issue! I've been driving for more than 10 yrs and for the first time my insurance was cancelled! I received an email on Oct. 30, 2018, regarding a missed payment for Oct.15, 2018 and a note on the bottom to disregard the email if payment has been made. I could've disregarded the email but rather replied informing them of an online payment made Oct. 17, 2019. I didn't receive any calls, nor email assuming everything is okay. I have been trying to contact them since the day I moved to the new address as I wanted to get home insurance. Called several times and on hold for 40mins-1h. One day I decided to press the key that corresponds to the sales department. My call was answered in less than two mins. The agent was unable to give me a quote as I have an existing car insurance and someone will give me a callback. I provided him with my new address so they would have an idea. Anyhow, I called back in Dec. 2018 to get a home insurance quote as no one ever called or emailed me! This is the day I was informed that my car insurance was cancelled effective Nov. 20, 2018, as late fees $40 were not included on that payment I have made online! The 2 registered emails were mailed and returned. Yet they had sent me my $150 refund through same mail! Hello?? All I hear is computer generated! Yes, blame it on the computer! Insurance cancelled >> computer generated! What's the point of having employees if everything is generated by a computer?? They didn't even bother trying to take that $40 on my bank account that obviously I will call them if I had just made a payment! I drive my kids to school not knowing I no longer have a car insurance! MY CAR INSURANCE HAS MORE THAN DOUBLED JUST BECAUSE OF $40? It's already a struggle for a single parent to make ends meet then THANKS TO AVIVA FOR ADDING UP TO MY PROBLEMS!!!

I have been with RBC / Aviva for 20+ years and 11+ years without a claim, had house, car and motorcycle coverage with them. Never missed or have been late with a payment. My premium has gone up consistently, ...this year a whopping 20+%. I had the same reapplication problems as others, which was ridiculous. I know that the price indexes have not been increasing at the same rate as insurance premiums, and insurance profit levels seem to be consistently amazing, compared to other profit industries. The insurance industry seems to be very concerned with policyholder credibility and misrepresentation, yet not so much with their own. Allowing any profit industry to set its own rates on anything that is mandatory by law is irresponsible. This needs to change!

Have been insured with this company for many years, without claims! Just received a "registered letter" from them this morning requesting, sorry, demanding, that I apply to renew my auto insurance with a 5-page "inquisition application form". Apparently, this company is purging or firing good clients. Why would anyone even consider renewing with them with this kind of attitude?? Don't use Aviva or even get a quote from them.

Our daughter received the five-page form. Then we just received our form this week. Wow, will not spend my time filling that out. Screw them

Same as everybody else, these forms are nonsense! If you pose a question that says “if so”, a blank response means NO! I just resent my forms back in! Apparently, they cancelled my insurance on Jan.24th, the same day as they mailed the letter! But they did take my monthly payment out, oh and the auto reply says that they will respond in 2-4 weeks! RBC needs to find a new insurer!

I too had the same experience of many posted here. After 12 years of continued insurance and no missed payment, my auto insurance lapsed/expired because they deemed my application to be incomplete and I did not receive the reply from them in time to correct the issues. Had I NOT returned the application, I can understand the renewal not occurring, however, my application was returned in plenty of time in a status which I thought was complete. I left a couple questions blank as they were not applicable to my situation and I was supposed to mark them as N/A. Rather than accepting the application as returned, and calling to confirm the answers, my application was sent back. At this time Aviva is saying it could be up to 4 weeks before my application is processed and I am with insurance again...and this is IF I am approved. How do they expect people to go up to 4 weeks without auto insurance - and if a new vehicle owner calls to get insurance on a new car - how does Aviva expect them to drive their car home??? This is absolutely ridiculous and unacceptable. I WILL be moving my auto insurance from them - and will be looking at moving all my other insurance away from them as well.

After over 30 years of being insured with RBC, in which my rate had declined every year since 2001, Aviva took over the RBC insurance work and my rate increased within two months by $20 a month for no reason (no tickets, no violations, no claims) and no explanation. Went to another company and my rate dropped by $35 from what it had been with RBC ($55 a month from the Aviva rate).

The rudest people I have ever dealt with. Very demanding and money hungry. I can't believe they allow people like that own Aviva General Insurance Company and work for it. You will never see a happy ending destroying so many peoples' patients, time and reputation.

Similar to a previous review, we were sent out the five-page "application" to renew our auto insurance after being loyal costumers for over 15 years with ZERO claims. This five-page application was difficult to even understand what they were asking. Upon calling Aviva for help, they were very rude and stated the form was "straightforward". They offered little guidance. We also received this form just prior to our policy expiring. We thought they were updating our information for the file only to find out they were cancelling our insurance with four days notice. We rushed our "application" overnight mail to Ontario (which cost $48) to be told it was not received in time and that we did not have insurance as of today. The customer service representative basically told me that they are no longer wanting to service Alberta. They did nothing to help us despite putting us through all this stress and added work to reapply for an existing policy (which we have had for over 15 years). Once we asked to speak to a manager, we were advised it would be put in for a request and it would take 5 days to return our call. We were also advised SHOULD they renew our policy, we would need to pay the entire amount upfront (we have paid monthly for 15 years and never, not once, defaulted on a payment). They have the WORST customer service I have ever experienced. Happy to take my business elsewhere and would advise any to check around before ever using Aviva home and auto insurance.