Aviva Auto Insurance Reviews

We have been with RBC for over ten years. Now we get a letter from Aviva indicating we have to fill out a 5-page document for insurance renewal. Why? We have clean records and no claims, and forms were filled out when it was RBC insurance. Aviva states if they do not receive the documents by Jan-7-2019, they will cancel our policy. GOOD! Because we will not be renewing with this pathetic company.

Unbelievable. I started with Aviva last year with the most basic insurance (home and auto) and set up auto-pay. In September I was gone to Europe to get married and there was an issue processing my payment. A few days later they tried taking payment again but it was declined. This apparently deems cancellation for non-payment, even after I offered to pay off the remainder of my year. I notified Aviva I would be gone in September but instead of calling me or emailing me, they sent a letter for cancellation that was not received until I came back from Europe. Don't deal with this company unless you want headaches, they have no communication skills and the underwriters are quick to take action without first doing due diligence on every situation. Now after a 100% perfectly clean driving and insurance record, no one will insure me without paying off the full year. Thanks for screwing over a family with 1 vehicle, an 8-month-old and second on the way. Hopefully, I get a reply if this company is somewhat decent enough.

I was insured with Aviva (through RBC) for a number of years, and we had two policies because of five vehicles (2 passenger vehicles, 2 motorcycles, and a motorhome). We were low-risk, middle-aged people whose policies were paid in full. Our policies were due for renewal, and Aviva sent us a lengthy insurance application for the one policy whereby we had to re-apply to continue to be insured with them. The other policy they renewed - no questions asked. (Is that logical?!). We filled out this lengthy application, and accidentally overlooked one question on the application. Days before our current policy expired, I contacted them to inquire about the status of our insurance renewal, only to learn they had rejected the application and cancelled our insurance policy because of this one overlooked question. We were then faced with hurrying around trying to secure insurance through another provider with only days before our current policy became invalid. One simple question. Is that how you take care of your good customers? PATHETIC!

RBC/Aviva (AVIVA is awful), they send me an Application Form for auto Insurance even though I have been with RBC for 10 years. Their instructions on the form said Do Not Fill out section 2,7,8,10 and 12, so I didn't. They come back and said I did not fill out section 2 and need to resend. By then it was expired. Try calling and Good Luck, they will not pass you to a manager. Now they say it will take 4 weeks. Worst I have ever been treated. Looking elsewhere.

So I have been with Aviva thru RBC for almost 4 years and it has been the worst experience ever. I rolled my truck over on icy roads but didn't hit anybody. I didn't file a claim, I wasn't insured for that. She made me remove my insurance and said to call back when I get another car. Got another car, call them and now 'cause she removed my insurance, I'm like a new customer, so I had to do the whole process again and will have to wait 3 or 4 weeks to get the paperwork process. Also, I did monthly payments before my accident and she told me the guidelines had changed and I will have to make a full payment of $1000. This is craziness!!! Ya right, I have been with no car for a month and they want me to wait another month and pay a full year, no way!! I'm with a different company now and glad to be done with them. I wish they shut down and usually it happen when I do. I do believe in karma and karma will be back on them. If I could, I would not get any star at all but I can't, I'm just saying.

My recent experience dealing with this organization could be used as a case study of how to lose the confidence of your client/consumer. I recently received a registered mail notifying me that my auto insurance will not be renewed due to failure to provide an updated form that was allegedly mailed a few weeks prior. The customer care team was useless, incompetent, unprofessional and disorganized in their attempt to explain why my insurance will not be renewed. Aside from this, the application process to re-apply for insurance could be deemed archaic, incomplete at best. Furthermore, multiple customer service team members could not provide clear, concise direction on what is required for the reapplication process. In summary, terrible service, incompetent, unprofessional employees. Recommend to shop around and avoid this company!

They cancelled my policy because in their system they received my signed packed later than the due date even though it was sent before. When asked why this happened in their system, they had no answer and refused to admit their mistake. The ombudsman is useless much like their customer service. They have no people skills, no problem-solving skills and are just plain stupid and will not admit their mistake even when it slaps them in the face. I tried to cancel my policy before they did and they refused because of the underwriting department but would not tell me the reason. Super unprofessional and the worst insurance company

I joined Aviva through RBC. It has been one of the most aggravating experiences of my life. The customer service is reprehensible. I am currently looking to move my insurance elsewhere.

We were with Aviva for 10 or so years. Had one accident, it was a write-off. And it took them almost 2 months to say it was a write-off. And we're still paying for it. I've made two payments since this happened. And now we find out they cancelled our insurance on use. This company is a JOKE. I will tell everyone I know not to choose Aviva unless they want to get screwed. And their customer service sucks. I'd like to meet the person who runs this joke show.

After being with the insurance for some 25 years, I had a fender bender and needed my rear bumper replaced. Because my car was "already 3 years old", they didn't approve the original Mazda part but only the aftermarket. I am already with a different company.