Aviva Auto Insurance Reviews

If you’ve ever considered Aviva for insurance, DON’T. These people really showed exactly why Ontarian insurance is the highest. We don’t only have scammers all over the roads, the biggest scammers are the ones we’re paying far more than we should be. I was in an accident this summer, and of course, the old man that hit me due to most likely impaired vision and his complete lack of common sense was the one to be found at fault. I couldn’t help but think, due to lack of evidence and witnesses, that the only way they came to this conclusion was because this man was also insured with Aviva and in comparison, they would profit more from my increased premiums then they would from his. Of course, I did not let this go lightly and attempted to communicate with my “adjuster”, who supposedly would be on vacation every other week. Rather than provide me with any proof of determination, she claimed there was no complaint procedure or an appeal process (which is a blatant lie) and that due to the damage on the vehicles, they determined I was at fault. Though that is not a legitimate reason to find someone 100% at fault, I was not given an alternate contact to explain this to. I was then screwed around for about 2 months appearing that my adjuster must have suddenly suffered from severe brain damage as she was easily confused and forgetful any time I asked her a simple question “Where do I need to go to get my car appraised?”. I was told during this two months that I had not yet made a claim. When I forwarded the email where I did make a claim, she then responded with, “you have been assigned an appraiser and they have been trying to contact you for weeks now”. I had not received a single missed call that I didn’t know the number of, so I knew this was typical Aviva garbage. I was also threatened that if I did not go to the appraiser that had been assigned, they would have to drop my claim. This threat came only 1 week after I finally was able to pull enough teeth to get the appraiser's number to contact them myself as my adjuster clearly was incompetent and incapable of effective communication. If the thought that there’s no possible way someone could be this stupid crosses your mind, my adjuster is the one! I’d also like to add that during the 2-3 month period I was able to get in to see 4 appraisers, 1 of which was on their site as a premium appraisal shop and was provided all 4 appraisals well above $2000, which would allow for me to use my deductible. Coincidentally, the appraiser assigned to me (forgot to mention I wasn’t given an option in the matter) just so happens to appraise the damage at $1500 deeming my deductible non-applicable. So now I’ve wasted all this time for a claim that won’t even be considered. This entire experience has felt like I’m fighting with a jealous teenage girl who’s vindictively sabotaging my financial security and ultimately my life all because I didn’t agree with a decision that would effectively make it so I can’t afford to drive for the next 5-7 years. I will be taking this further regardless of what I’ve been told and if nothing’s done, I’ll just take my disgustingly inflated premiums somewhere else.

The worst insurance you will ever find, sadly unprofessional with the worst customer service ever!

They take double payments whenever they want. They don't stick with the payment schedule. I recommend staying away, actually run.

I can't tell you how bad they are! Don't do it if you don't want to spend your day trying to get an answer or having to talk to rude non-apologetic customer service representatives! After 3 years, happy to move on with another insurance company!

Aviva, which we were insured with for over 15 years, decided to send out a mailer to update our car info. They knew all the car info, but we filled it out anyway. We send it back. Three weeks later, we receive it back again saying one signature is missing. We sign the one space and send it back. Of course, this occurs during the postal strike and Aviva did not receive the returned form until after their arbitrary date and then up and cancelled our policy overnight. On three cars; they didn't even let us know that they cancelled our policy. So we call them up, and they tell us it will be 4 weeks, minimum, to get a new policy. We can't just stop driving for a month, so we had to switch to another company, which insured us THAT DAY. They almost seemed to enjoy our situation. Avoid at all costs!

I've been a client for 10 years. When I called them earlier today to find out where my pink renewal slips were, I was rudely informed that my auto insurance was not going to be renewed but my home insurance would remain. Huh?!? Apparently, they sent me some questionnaire -- that I didn't ever receive. Since I didn't fill out a document that I wasn't aware of, I was being dropped as a customer, even though I'd never made a claim or a late payment. Thanks to RBC Aviva, I wasted almost six hours of my day moving my business to another insurance company. I was told by the CSR that I could re-apply to become a customer again at any time. I'll be following up by extinguishing all RBC products from my life as well. I don't have time to deal with this kind of nonsense.

We never knew how bad this company is until we needed auto repair from the collision. It made us feel really stupid to pay them for years. The adjuster never Never Ever NEVER EVER Never Ever picked up their phone. After the incident, they dragged it more than 2 months to process the case. If we didn't bring the car to the auto shop and push them to fix it after waiting so long, we would be still waiting and driving neither rainproof or windproof or snow proof car on the road with a toddler in it. They are the worst auto insurance company that we have ever experienced. All we have is anger and frustration with speechlessness. After auto shop put us on a rental car due to the unsafe driving condition of the car, the car rental just noticed it was our last day of car rental under insurance. But, our car is still waiting for the parts to arrive. What we have been told is the rental won't start counting until they start fixing it, and now we still need to rent a car for a month from our own pocket. It's just ridiculous. If we knew about this, we would be rather driving the unsafe car until the car parts arrive and get a rental. They are such a rip-off. Speechless. Not even worth 1 star.

Sharing my experience in regards to Aviva to hopefully shed some light on this insurer. I was with RBC for over 20 years, no issues, great service, quick response to claims etc. Simply the opposite is true with Aviva. The claims adjuster in my case has not even once answered his phone or returned my phone call even though they should respond within one business day. I have called multiple times. Email communication is an outrage, with lack of email response with two-three weeks at a time. Claims management takes four days to review the situation and respond. In short, it's the customer's fault the claims adjuster does not reply to phone/email. Simply, bad all around experience with this insurer.

They are rip-off artists. An older model car was written off in an accident. According to the adjuster the car wasn't certified, so they only wanted to pay scrap value. I only received 1/2 of the car's replacement value even though it was in excellent operating condition.

If you store your prized possession in the winter, be prepared to lose money with AVIVA. They will not rebate any residual premium when you drop your collision coverage. Instead, they will hold it (and make interest on it) until you reinstate collision coverage again. A total RIP-OFF.