Aviva Auto Insurance Reviews

As others have stated, I also got a registered letter in the mail explaining I had to fill out a 5-page document in order to renew my insurance. It also states my premium must be paid in full once approved and I am no longer able to do monthly instalments. What!? I have never been in an accident or made any type of claim; I have a clean driving record for 10+ years. Horrible. Been trying to reach them all day but have been put on hold for literally hours at a time. The WORST.

We have been with RBC for over ten years. Now we get a letter from Aviva indicating we have to fill out a 5-page document for insurance renewal. Why? We have clean records and no claims, and forms were filled out when it was RBC insurance. Aviva states if they do not receive the documents by Jan-7-2019, they will cancel our policy. GOOD! Because we will not be renewing with this pathetic company.

I was insured with Aviva (through RBC) for a number of years, and we had two policies because of five vehicles (2 passenger vehicles, 2 motorcycles, and a motorhome). We were low-risk, middle-aged people whose policies were paid in full. Our policies were due for renewal, and Aviva sent us a lengthy insurance application for the one policy whereby we had to re-apply to continue to be insured with them. The other policy they renewed - no questions asked. (Is that logical?!). We filled out this lengthy application, and accidentally overlooked one question on the application. Days before our current policy expired, I contacted them to inquire about the status of our insurance renewal, only to learn they had rejected the application and cancelled our insurance policy because of this one overlooked question. We were then faced with hurrying around trying to secure insurance through another provider with only days before our current policy became invalid. One simple question. Is that how you take care of your good customers? PATHETIC!

Called around and choose RBC insurance through Aviva because it was least expensive. However, had a claim in November where we were rear-ended (no fault of ours). All three vehicles had Aviva insurance... we received phone calls at home and cell from Aviva looking for the other occupants (who caused the accident!) and leaving us messages regarding this claim and personal information!!!! We complained but it continued... we got a lawyer and it didn’t improve. Our health adjuster was ignorant and rude (we faxed paperwork and he stated “well that goes to Toronto... I’m in Halifax... do you want me to get in my car and drive there?!)... We were the victims (multiple injuries... deaths... etc) and our own insurance company was treating us like this!! We called their supervisor and requested a new adjustor - which was ignored. We phoned RBC and complained and were ignored. We went back to our lawyer and were suggested not only to sue the people responsible but also Aviva... insane that as a large company they treat their paying customers this way! Disgusting!!

On the fifth adjuster with Aviva since July 2015. I was on a motorcycle and was hit by a car, they kept me in the mig for a long time. Each expense form submitted resulted in Insurer examination which supported expense. Even after approval, they are asking for more information that they already have. If you are injured and insured with Aviva, get a lawyer

Worst company to get insurance with. I updated my credit card for both property and auto monthly deduction, they updated it for property but never updated for auto and kept charging the previous card and then cancelled my policy on payment after hours-long multiple calls, transfer from department to another and waiting on hold for hours. They asked me to pay the backlog once, which I did. Still, they never reinstated my policy and offered me a new one with double rate ..and still, my history is scarred by CANCELLATION DUE TO NON-PAYMENT which was actually CANCELLATION DUE TO NON-CHARGING but they don’t hold any responsibility for their lack of update on my provided account. Very improper and unprofessional .. I guess they don’t care about customers at all, all they think about is money-making ...worst experience

No accident ever. Clean record. HIT while still driving responsibly in afternoon aware of road and others. Negligent driver at high speed smashes, into me from behind #distracted driving. Does Aviva care about me or my whiplash, back, head injury or tendons? When they can go after the instigator, the reason for all of this. Car retrieval and repair was a joke on my new car. NO. You pay them monthly, they take but never give back. Ridiculous exam from "their" doctor. How can a fingertip touch determine my injuries? I just want to get my life back and be better. Shameful!

Had a heck of a time dealing with this company. With their lack of response and them trying to rip me off on my car that was a write-off! The accident wasn't even my fault! They then low balled me even though I had coverage to replace my car and of course I had to fight it. The accident happened on December 1st and the claim didn't even get settled until January 19th! This was only because I was so sick and tired of dealing with Jacques. I had included his manager in the emails, and she was unresponsive as well. Until I got my lawyer involved and as soon as they sent the email, low and behold, Aviva responds within 3 minutes! Eventually, they even became unresponsive to my lawyers' emails and phone calls. They would call at odd hours knowing my lawyer wouldn't be able to pick up! Then once I got my lawyer involved they refused to even talk to me about my claim! Ridiculous! I call them, wait on hold and leave messages to no answer. They are willing to take all your money but when it comes to paying out they are unwilling. They got a "deal" from the dealership but the dealership said we only give that deal if this is a cash payment of the vehicle. Customers don't get the discounts if they go on finance. So again I paid 36k and when they said full replacement they don't really mean it. The adjuster said he needed the MSRP, etc etc. and when he wasn't able to get information from the dealership because they didn't have it. It went silent. I got the MSRP price of my vehicle and yet they gave me a lower settlement. If he wasn't going to change his mind on the payout why make me jump through hoops to get the information for him? I had the no depreciation endorsement. So, in the end, I am at a 10K loss. So the year I have been paying into my last car was a waste. Terrible customer service! I even contacted the ombudsman and that is a total joke as well. They tell me on my insurance that if I am not happy with how things were handled I can get my premium back, but when I emailed them they told me since I have my lawyer involved they need to deal with my lawyer or have my lawyer tell them they aren't dealing with it anymore. My boyfriend also sustained injuries and when I talked to my adjuster, he said the healthcare team will be in contact. 2 weeks after accident still no answer. So I called them again. First they said oh I will put a note in for someone to call. When I called back they said oh someone clicked off not to call your boyfriend. Well, wouldn't they have seen that in the first place?! My boyfriend is still in a lot of pain from the accident that happened Dec 1st! We have gotten a lawyer to deal with this and it is ridiculous. I wonder if there are any companies out there that treat their customers better? and not to lie to them!?

I was involved in an accident. Aviva refuses to put a claim through on my car. They claim I didn't have insurable interest in my vehicle :s ?? My car was written off and scrapped. I have over 100 pictures of the vehicle before and after the accident. They claim since "there is no vehicle to inspect, there is no claim". I asked "What do you do in a theft situation when there is no vehicle to inspect?" They claim it's a different scenario. I said "regardless there is still no vehicle to access the value" They still say it's different. I will not renew my car and motorcycle policy with them. The customer service is horrible. My car was only worth a few thousand dollars. They are willing to lose a customer over a few thousand dollar pay out. I WOULD NEVER RECOMMEND AVIVA TO ANYONE. See ya never Aviva!

No matter when I call wait time 45 min to 60 min Plus INSANE
I called to add a second car on my insurance policy wait 60 min
Calling BACK as I still have not received email copy of insurance and on hold 25 min so far. This is not acceptable. I have called first thing, middle of the day and later in day same thing. No way its that busy. Need more staff to answer the phone !!!!!!!!