RBC Insurance Auto Insurance Reviews

I can't express how disgusted I am with the service. My premium has gone up multiple times even though I have never been in an accident or got tickets. Now they have canceled my policy because I didn't update my information which never changed. I am now trying to get my policy back and the guy is arguing with me telling that I use the vehicle for business when I have told him - it is a personal vehicle. Such a joke I will never recommend this company.

RBC insurance is the worst insurance ever! In two years, they changed my monthly payments three times!!! Without telling me or sending me a letter! In two years I hadn’t even received a ticket or gotten into an accident yet they increased my payments by first 30 dollars than almost 50 dollars!!! I went to complain and they said that if I’m not happy I can go to another company! Yes, I will! Worst company in history. Disgusting thieves. I’m thinking of changing my bank too just to never be affiliated with RBC.

I have been with RBC insurance for three years. They increase my monthly payment from 278$ to 398$, but I have no claim, no ticket, no changes on any information. They gave an answer that because they just simply increase the rate this year. Furthermore, it always will take them 1hour+ to answer the phone.

I called to cancel my home/auto insurance policy with RBC (now it's Aviva Gen Insurance) in Nov. The last payment was made in the previous month. The policy was set to expire in Dec. On Dec, Jan and Feb my card was still getting charged. For some reason, I had to check my card for something else and found out that Aviva was still charging my credit card. I called to ask them about it and was given the answer 'we did the cancellation but for 'some reason' the account is still active and that's why the card is still getting charged'. Don't make me laugh!! That was beyond ridiculous. I do not know if it's the employees who were not doing their job properly and couldn't really complete a Cancellation request or it's the company's greediness that makes them do anything just to make money off of its' clients. I will never go back to Aviva for insurance again. For those of you, please if you ever cancel a policy with them, make sure to check your transactions because what they're doing is fraud. Also, every year my insurance with them went up even though I have no tickets and claims. They want to increase my premium on auto alone by $120 per month, I asked them why since I have no tickets whatsoever, and I was told interest rates went up in my location. I've had enough.

Out of the blue RBC decided I would have to pay one lump sump up front rather than the monthly installments I had been paying for many years. I had no claims, a great driving record, nothing to warrant this kind of change in policy. When I called and asked why this happened, the broker just said 'It's a new RBC policy. They don't tell us why they did it.' Shoddy treatment. But this was the same company that was involved in the outsourcing fiasco a few years ago, so it should come as a surprise to no one that they continue to act dishonourably toward both their clients and employees.

I parked my car and put it on suspended coverage. When I went to put it back on the road, they increased my rate. Said it was "pro-rated" for the rest of my term even though I ensured that my rates would not change when I changed my coverage. They refused to quote me for motorcycle coverage because I was not 30 even though I have a clean record and 4 years of constant coverage on my bike, but they will quote someone with two tickets who is 30. Terrible experience every time I call.

I was insured with RBC auto insurance for a year at a fair rate. However, after a year they increased my insurance by $50 a month without any specific reason. I had no claims, violations or speeding ticket and had a clean driving record. When I tried to know the reason for the hike, even their reps weren't able to give any clear answer.