RBC Insurance Auto Insurance Reviews

Out of the blue RBC decided I would have to pay one lump sump up front rather than the monthly installments I had been paying for many years. I had no claims, a great driving record, nothing to warrant this kind of change in policy. When I called and asked why this happened, the broker just said 'It's a new RBC policy. They don't tell us why they did it.' Shoddy treatment. But this was the same company that was involved in the outsourcing fiasco a few years ago, so it should come as a surprise to no one that they continue to act dishonourably toward both their clients and employees.

After completing 1 year, they increased my premium by 120$ and I didn't have any claims. When I cancelled, they charged me 420$. It really sucks. Worst company

I have never experienced ANYTHING like this. In the 20 years I have been driving, I have always had a good record and one accident where I was rear-ended by a kid. I was with AMA Insurance but the rates kept doubling and when I got a cancellation notice that my home was too old to insure, I moved to RBC. HUGE mistake. My insurance payments come out on the first, on a travel Visa I have. I transferred the payment and it was applied as funds available but the bank didn’t post the payment until the next banking day so the payment didn't go through. Since it’s a credit card, I assumed it would go through in a day or two. It didn’t. So after a few days I noticed the payment still hadn’t gone through so I called RBC and I was on hold, and on hold, and on hold. I tried for a few days to get through, and it was the 5th of December, when the payment should have gone through on Dec. 1st. The day after, registered letter, my insurance had been cancelled for non-payment. I don’t know what kind of outfit Aviva insurance is, but this is going to have a serious impact on my record for years. The policy is just cancelled. I can pay the policy for the year outright, but nope. Just cancelled for non-payment. I am beyond disgusted. If they are this with payments, I need to see what they are like if you actually had a claim. I’ll be filing a BBB report against them and leaving a review to warn others wherever I can.

They treat the customer like they are dull-witted. I called the customer service during the last month of insurance and told them I might not be with them the next year. They suggested me not to pay installment bc I had paid two months in the beginning (don't prepay the next policy). Today I try to call them to renew my policy.. they are telling me I missed a payment because I didn't prepay this year's insurance and are trying to charge me a late fee.. and keep on insisting that this is my fault. They suggested I don't have to prepay the next year's insurance and I have time to shop around before making the decision. The CS would keep repeating like a robot with a long explanation that it is my fault. And would not let me finish my reasoning. She treated me like a champ, who would be stupid enough to have paid them the fee and renew my policy with them... their greedy cash gripping police. I said No, and switched to Johnson, where their price and Customer Service is miles ahead of RBC

Have been with RBC/ Aviva for two years now. Received a renewal notice where Aviva wants a new written application completed for the same and only vehicle I own. They also demanded payment for the annual premium upfront prior to insuring the vehicle. I called and asked why since I've never missed a payment or had any claims. Their response was some vague excuse that it's the underwriter's new policy because of changes to legislation. The Cooperators were more than happy to have my business.

Was on the road. Didn't know there was an issue with my bank and payments not going through. Instead of phoning like everyone else to tell me there is an issue, they cancel my policy and don't want me as a customer. Tell me they sent a letter I didn't get 'cause I was on the road working...now I can't get insurance. The guy I talked to was useless and even hung up on me...awful service and they completely screwed me over for something that wasn't my fault. Good job RBC. Way to keep it classy.

I was 7 years with RBC insurance, now RBC Aviva insurance, for both my home (paid policy in full upfront) every year, Auto Insurance & life. My expiration date had ended on my credit card used to make installment payments on auto policy only. So the payment went NSF. My yearly policy for auto had just renewed. Not knowing I was sent a letter stating your policy was cancelled in 15 days. Hoping to not have any interruption in service I offered to pay the policy premium in full (1 pay) as I do my house insurance & they still were unwilling to continue coverage. I have a clean driving record with zero claims ever. I was told by RBC that I would have to reapply and the only acceptable form is a written application, not over the phone, & it would take 3 to 4 weeks to reissue a policy. You see this was done by RBC Aviva so they can raise premiums. What a joke. Shame on Royal Bank of Canada for putting their name on this garbage business practice!!

I have been with RBC auto insurance for 15 years. Aviva is sending out application forms to renew your insurance. I got mine registered mail on Friday and sent it the next business day, October 1st. RBC said it would take 2 weeks then said four weeks. It is now November 1st, almost 5 weeks later, and still nothing, and my insurance expires Nov 11, so now I need to start looking. RBC cannot even call them to see how it is going. What kind of broker is that? Also, no more monthly payments, which is fine, I can pay the full amount. I do not Recommend RBC auto to anyone anymore. I have sent at least 10 people to them and now telling them to get out while they can

This company is the most greedy, ridiculous, and disgusting insurance provider ever! I moved out of Canada and needed to cancel my auto policy. They won't refund me the full extra month I already paid, "because I cancel before the expiration date". How can I keep the insurance policy if I moved out of Canada??? Even after I provided my insurance proof in the U.S., they still refuse to refund me the extra month. Shameless greed

Very untrustworthy company. They do not care about you as a customer. ALWAYS PLUS 2 hours wait to get a hold of someone. Tried to suspend my vehicle for 2 months because I was injured, they did not suspend and I was forced to make payments for that time, so it does not get sent to collections. TRUST ME AND DO NOT GET YOURSELF SIGNED UP WITH SUCH A COMPANY.