RBC Insurance Auto Insurance Reviews

They treat the customer like they are dull-witted. I called the customer service during the last month of insurance and told them I might not be with them the next year. They suggested me not to pay installment bc I had paid two months in the beginning (don't prepay the next policy). Today I try to call them to renew my policy.. they are telling me I missed a payment because I didn't prepay this year's insurance and are trying to charge me a late fee.. and keep on insisting that this is my fault. They suggested I don't have to prepay the next year's insurance and I have time to shop around before making the decision. The CS would keep repeating like a robot with a long explanation that it is my fault. And would not let me finish my reasoning. She treated me like a champ, who would be stupid enough to have paid them the fee and renew my policy with them... their greedy cash gripping police. I said No, and switched to Johnson, where their price and Customer Service is miles ahead of RBC

I was 7 years with RBC insurance, now RBC Aviva insurance, for both my home (paid policy in full upfront) every year, Auto Insurance & life. My expiration date had ended on my credit card used to make installment payments on auto policy only. So the payment went NSF. My yearly policy for auto had just renewed. Not knowing I was sent a letter stating your policy was cancelled in 15 days. Hoping to not have any interruption in service I offered to pay the policy premium in full (1 pay) as I do my house insurance & they still were unwilling to continue coverage. I have a clean driving record with zero claims ever. I was told by RBC that I would have to reapply and the only acceptable form is a written application, not over the phone, & it would take 3 to 4 weeks to reissue a policy. You see this was done by RBC Aviva so they can raise premiums. What a joke. Shame on Royal Bank of Canada for putting their name on this garbage business practice!!

Went with RBC as I heard people talk bout great experience on car claims. Ive never had one but have heard it can be a nightmare. Since I bank with RBC I though why not and got a quote. It was $100 a year more than other quotes but decided to go with it. Then year 2 it increased 10% a year and then year 3 went up another 15%. I could not believe this. Went and called a broker and saved $1200 a year. Bye Bye RBC I will never make that mistake again.