RBC Insurance Auto Insurance Reviews

We have both auto and home insurance with RBC. Every year the principal payments go up without any reasons for that. We didn't have any claims, the same car, the same house. After almost 2 hours on the phone with a representative, they didn't give me any option to put payments down or to explain why I should pay more. In addition to that, they told me that because of the mistake they did in our application the price will go up again next year. That's unbelievable. I will definitely go to another instance company.

I have been with RBC insurance for home and auto for about 3 a year. Each year without any reason they raised my rates despite no claims. Last year they made some dumb excuse that there was a fire in Alberta, so my Montreal rates had to go up. Today, when I asked when is the excuse now they hung up! After arguing that they gave me a 2 $ /YEAR DISCOUNT! AVIVA / RBC insurance is finished for me!

Was raising my auto insurance rates every year, even though my vehicle was getting older, and I hadn't made any claims or received any speeding tickets. Was frustrating because they arbitrarily took away discounts applied previously for no reason. Renewal time was up and I told them that I only wanted a temporary policy for a couple months, as I was selling my vehicle. (In the meantime, I had purchased a new vehicle and insured it with someone else for cheaper). After I sold the older vehicle, which took longer than expected, I called to cancel that policy. I was surprised to find out that they were charging me a cancellation fee! I explained that I told their rep right from the beginning that I only needed the policy for a couple months as I was selling the vehicle. I was surprised to learn that they don't even offer a temporary policy, which they should have told me from the beginning. Thirteen years with home and auto insurance without any claims and they wouldn't budge on dinging me with a $48 fee. And I had to wait 1hr and 21 minutes to get this news! Disgusting!

After waiting on hold for an hour and a half (supposedly was going to be a 20-40 minute wait) to change the car on my policy to the new car I just purchased, and after correctly answering all the name, address, phone number on file, date of birth, number of cars on policy questions. I was then asked how much my monthly premium was and how I paid - information I was not sure of off the top of my head. My rate just changed and I couldn't remember if I paid with my credit card or bank withdrawal. Because I could not answer 2 of the 7 questions correctly I was advised the customer service rep could not assist me with my call. This is the fourth time I have had to call RBC recently due to a move so had to update my auto and home policies. Each time I have had to wait at least 45 minutes. I requested the call-back one time and it never happened so now I wait. When policy renewal time comes around next year you can be sure I will NOT, no way, never again, be renewing with RBC.

I have been with this insurance company for almost 4 yrs. This company really don't care if you are an avid customer with this company. When I trade in my car they reduce my insurance from 250 to 174 plus the Home insurance they offer me...Wow I say, it's good. The reason why they reduce my car insurance is that I have a good car with lots of security features. I almost love this company because from 250 goes down to 174 (with Home insurance). But now 2019, when they send me the renewal it goes to 275 for car insurance and 41 for Home Insurance...I say WHAT? Terrible experience and customer service are not good. They said that my MAZDA C-9 (Signature Model, which has almost all security features) is high risk. WHAT? And they're saying again that because parts are electronics they say it's expensive to repair. My goodness... RBC Insurance you are horrible and the worst Car Insurance I have ever had. You don't really care about all your previous customer. THE WORST CAR INSURANCE IN ONTARIO...RBC.

Said goodbye to my RBC home insurance yesterday after they made me jump through hoops to maintain my existing auto policy. I had paperwork into them before their deadline. I called to make sure everything was alright the next day. Two phone calls (mainly on hold) for 43 minutes and 55 minutes. The employee said I could reapply and they would see if I could get car insurance in a week. I asked for customer service and was told, they could start a form and someone would get back to me in a week or so. One week! Good luck! RBC getting new customers if this is how you treat your existing ones...to top it off they are returning 4$ of my 94$ monthly payment for insuring my home for one day! Stay away from these people if you ever think you should need to make a home or auto claim.

I called to cancel my home/auto insurance policy with RBC (now it's Aviva Gen Insurance) in Nov. The last payment was made in the previous month. The policy was set to expire in Dec. On Dec, Jan and Feb my card was still getting charged. For some reason, I had to check my card for something else and found out that Aviva was still charging my credit card. I called to ask them about it and was given the answer 'we did the cancellation but for 'some reason' the account is still active and that's why the card is still getting charged'. Don't make me laugh!! That was beyond ridiculous. I do not know if it's the employees who were not doing their job properly and couldn't really complete a Cancellation request or it's the company's greediness that makes them do anything just to make money off of its' clients. I will never go back to Aviva for insurance again. For those of you, please if you ever cancel a policy with them, make sure to check your transactions because what they're doing is fraud. Also, every year my insurance with them went up even though I have no tickets and claims. They want to increase my premium on auto alone by $120 per month, I asked them why since I have no tickets whatsoever, and I was told interest rates went up in my location. I've had enough.

I was with RBC insurance home and auto for over 10 years. The Aviva took over at the end of the year of 2018. My policies were coming due and everything went up by $1100. They cancelled loyalty discounts making me prove my car has auto braking systems. Well, guess what, you run the VIN number and everything is at your fingertips. So after I got a new insurance company, they wouldn't accept my new insurance company cancellation form, so they sent me a threatening letter. So two days later I decided to just pay the damn thing to get rid of this nonsense, so when I called back today, they would accept my payment but I HAD TO PROVE THE INSURANCE with the new company. Nothing like making your life difficult. Well, after arguing, I paid the bill and they accepted. They will do everything to make you give up. But always remember, before you call, have your conversation recorded on your end. Save yourself. Anyone looking for insurance: stay away, far away.

It seems that RBC/Aviva has decided they have too many customers and are undergoing a major purge. I received the form, had to call RBC to get the information to complete the form (so they wanted information they already had). Plus wait times to speak to someone are never less than 30 to 45 min. Sent by UPS due to mail strike - had to call to see if all was in order - told it wasn't (why didn't they let me know right away?). Did exactly as I was asked, but received 3 confusing letters within 2 days claiming I had not filled forms outright (missed 4 tiny boxes that didn't even affect policy and were not clear and were not mentioned when I spoke to someone the first time I was told it wasn't filled in correctly). I spoke to someone (after 45 min hold) who told me - the policy was cancelled as I missed the deadline. He assured me with a quote and receipt of the corrected form that all would be good. I picked up a registered letter that day stating my policy will not be renewed due to insufficient information. Have been trying to resolve, but if you aren't here when they call you, they don't seem to want to call you when you are available. Phoned another insurance company - in less than 1/2 a day, we will have new car/house insurance with no form to fill in. Seriously disgusted with treatment from RBC. I wonder if because of the AVIVA buyout RBC can no longer support their customer base and is using the form as a way to FIRE customers. It seems to be a trend here!

I was 7 years with RBC insurance, now RBC Aviva insurance, for both my home (paid policy in full upfront) every year, Auto Insurance & life. My expiration date had ended on my credit card used to make installment payments on auto policy only. So the payment went NSF. My yearly policy for auto had just renewed. Not knowing I was sent a letter stating your policy was cancelled in 15 days. Hoping to not have any interruption in service I offered to pay the policy premium in full (1 pay) as I do my house insurance & they still were unwilling to continue coverage. I have a clean driving record with zero claims ever. I was told by RBC that I would have to reapply and the only acceptable form is a written application, not over the phone, & it would take 3 to 4 weeks to reissue a policy. You see this was done by RBC Aviva so they can raise premiums. What a joke. Shame on Royal Bank of Canada for putting their name on this garbage business practice!!