RBC Insurance Auto Insurance Reviews

Had a 5,000 claim in 2015, in 2017 Aviva partnered with RBC as the underwriter and then they cancelled my insurance 1 month before my renewal!!! RBC said AVIVA sent me a re-application via snail mail (which I never received). Because I didn't "reapply within 2 weeks, they sent a "registered" letter informing me my policy is cancelled and they no longer want me as a customer. AFTER 15 years of being a customer, never missing a payment! No changes in my vehicles or driver rating. (They actually said they would NOT cancel my House insurance! LOL). BEWARE, Aviva now RUNS RBC insurance and the complaints line I called said they are targeting longtime customers and snuffing them out as most have a declining deductible clause (my $500 deductible was at $0 because of my 15 years of "Loyalty"), haha. They ACTUALLY said I qualify for the exact same coverage after the RBC agent issued me a quote and I would have NO lapse in coverage, HOWEVER, there would be $150 rate hike and I would lose all accrued loyalty benefits such as my declining deductible, which was at $0, so re-set to $500. RBC's bait and switch predatory practices are despicable, I don't believe they ever mailed me any re-application/renewal forms and obviously by not emailing me or calling me to notify me about pending policy cancelation (they had my email and home phone number on file for years) they obviously targeted me and are looking to get rid of long-term customers. The RBC insurance Rep apologized for AVIVA's unscrupulous corporate tactics as this is new to RBC, she sounded embarrassed after admitting she is getting multiple calls from longtime customers with similar complaints. Note RBC does not target new customers, within the last 2 years, rather longtime loyal customers they want to get rid of. Good luck RBC, I'm lodging a complaint with the Ontario Insurance Ombudsman and notifying my Union, my workplace as well as my friends and family to steer clear of RBC! AVOID the renewal cancellation hassle by RBC auto insurance.

Yup - just like everyone else... No previous accidents. Paid into RBC for years and my first accident was being hit by a deer... My adjuster too, went on unannounced vacation, even though it didn't matter as he never called me once in over a month. Ill informed customer service cost me thousands out of pocket and then, they had the nerve to send a letter cancelling my insurance due to "material change in risk". Essentially, not only did they use their power to do as they wanted, they did a very serious "cancellation" action which pretty much guarantees you are marked for life when it comes to insurance quotes and coverage.

I would be scared to hear how they treat an at fault client! I gave one star ONLY because I had to. They deserve zero stars.

I was in an accident and not at fault, my insurance adjuster took over 5 days to contact me after filing a claim. It took 12 days to have my vehicle appraised. Then another 5 days to hear back from the adjuster that my car was written off. I called the adjuster over 50 times in this month long process and she never answered her phone once, she never returned voicemails, or emails. I called the call center and they would send her messages on my behalf and still nothing, I spoke to her manager and still received poor service. This is the most stressed Ive ever been and its caused by my own insurance company. If i didn't answer my phone ever or return voicemail or emails I can tell you I wouldn't have a job.

Sunny U. and Rabia S. treat RBC clients as if they are criminals

I wanted to remove a household from the policy as that person is out of the country, the advisor said the person should be on the policy, after explaining to the advisor that the person is abroad and might not be back within 6 months, he goes like :" Your insurance went up by 500 dollars for removing that person", He refused to add that person back to the policy, and said :" why would we?" in a mean condescending way.

I decided to speak to another agent, Rabia S., she said that we will send you a form to sign, and just letting you know that this form is a legal document as there has been misrepresentation of information. I asked :" what info has been misrepresented? no one can predict the future, I can't give RBC an answer when that household number is coming back!! maybe tomorrow, maybe a year from now.. Rabia S. goes like :" Ten minutes ago, you told the other agent that the person won't be back for 6 months, now you changed your mind"
Well, first of all, its not her job to interrogate me, these ten minutes is what it takes for someone to call and ask the person" when do you think you are coming back".
Throughout the conversation, I was told that any household who is licensed has to be added to the auto policy, its by law!! This is a split of the regulation, the person can actually sign a paper saying that he/she will not be using the car at all. I was not told that by Sunny and Rabia.

I am basically shopping around for policies, I made 3 policies for three different vehicles, interestingly enough the first two vehicles had a household on them, the third vehicle they decided to remove the household!!!

Quick to promise you the world should you file a claim and then take your money every month but should you file a claim, their adjusters will put up as many obstacles and not return calls so they don't have to pay you.

Had to file a not-at-fault claim for a month old car (driver thought the red was optional). The adjuster didn't seem to care at all and all subsequent calls were treated the same. When he went for an unannounced vacation, the file was not given to anyone and no one knew anything. Initially, they were unwilling to replace the car and provide the funds that would not cover the month old car. Took a stressful month of negotiations for them to finally cover the price for a replacement car (at which point they were getting antsy about me having to return the rental car depriving me of transportation).

Getting any form of lost wage and misc expense (child seat replacement) involved verbal battles as well. The various adjusters assigned to the different aspects of the claim will not return calls or pass the calls the someone else who has no clue what is going on. If you do get in touch with them, then they will try stonewalling in the hopes that you get too frustrated to continue with the claim.

They offered a good price for the coverage but given that it is pointless to pay for a service that will provide none when needed, I will pay the higher premium for one that does provide the service that I am paying for. RBC will not see a single dime from me again.

One of the worst companies to deal with. God knows from where they recruit their "so-called" professional Insurance staff. To have a renewal cancelled you first have to wait for 50 MINUTES to get an advisor. Then the advisor talks to you like he OWNS you. This time people need to have a place where to go to lodge complains about these ruthless, adamant and provocative call centre associates. Wonder if the CEO or his subordinates ever read these reviews put on here.

RBC insurance is the worst insurance ever! In two years, they changed my monthly payments three times!!! Without telling me or sending me a letter! In two years I hadn’t even received a ticket or gotten into an accident yet they increased my payments by first 30 dollars than almost 50 dollars!!! I went to complain and they said that if I’m not happy I can go to another company! Yes, I will! Worst company in history. Disgusting thieves. I’m thinking of changing my bank too just to never be affiliated with RBC.

Hello, I am a 19 year old and as of yesterday I was forced to remove my name that was under my premed policy. My parents have been with them for 10 or more years and as far as I could remember I've never heard my parents complaining much about them. Like my first car accident they were helpful and didn't give any problems to me but my second one... Horrible situation and still on going. Since my car was a write-off I had to buy a new car and add it into the policy, called em up had no problem adding it but I thought that the papers were said that my mom is the owner and I was a co signer or whatever, so I told Walter (the rep, he is a very nice person ) that it's under my moms name. I also requested them to send proof of insurance papers to the dealership and it was no problem. The next day I picked up my new car and I was so excited of course. My family and I all went to sign the papers but said that the insurance papers haven't come in so I of course called rbc and told them the situation. But this representative named "Gill" or something similar totally messed everything up. Because the adjuster (Daren or Darrel i forgot the name) was negligent to asking me what actually happened in the accident, he just put me at fault. Like the reasonable adjuster in this case would actually ask for a fully detailed explanation of the accident but since for the time being I received a ticket it's assumed my fault. Keep in mind no one said I was guilty, not even the police officer said I was at fault completely. So what gives you any authority to tell me that I'm fully at fault? Obviously insurance wise it's a yes or no thing but I'm still waiting on my court date in 2-3 months for the not guilty plead and it's a shoe-in for my ticket to be lifted from the situation it's been in. BASICALLY, what Gill did, was he put me as an independent client and made out premium go through the roof! We paid I'd say around 190/per month it's good price. He said because of the accident that I was not at fault at the premium would go to almost 600 dollars a month like hello sir, who is going to pay such an ungodly price for that ???? My family and I do not have high income, we are an average household who will no longer put up with such prices. He said it's either I pay that much or I remove my name completely off the policy. I just decided to take it off completely. So now my beautiful new car is sitting in my driveway, untouched since my dad drove it home. My dad is very mad and upset at this and we are for sure changing companies as soon as possible. Sorry for such a long review I just needed to get that off my check. Thanks