RBC Insurance Auto Insurance Reviews

Hello, I am a 19 year old and as of yesterday I was forced to remove my name that was under my premed policy. My parents have been with them for 10 or more years and as far as I could remember I've never heard my parents complaining much about them. Like my first car accident they were helpful and didn't give any problems to me but my second one... Horrible situation and still on going. Since my car was a write-off I had to buy a new car and add it into the policy, called em up had no problem adding it but I thought that the papers were said that my mom is the owner and I was a co signer or whatever, so I told Walter (the rep, he is a very nice person ) that it's under my moms name. I also requested them to send proof of insurance papers to the dealership and it was no problem. The next day I picked up my new car and I was so excited of course. My family and I all went to sign the papers but said that the insurance papers haven't come in so I of course called rbc and told them the situation. But this representative named "Gill" or something similar totally messed everything up. Because the adjuster (Daren or Darrel i forgot the name) was negligent to asking me what actually happened in the accident, he just put me at fault. Like the reasonable adjuster in this case would actually ask for a fully detailed explanation of the accident but since for the time being I received a ticket it's assumed my fault. Keep in mind no one said I was guilty, not even the police officer said I was at fault completely. So what gives you any authority to tell me that I'm fully at fault? Obviously insurance wise it's a yes or no thing but I'm still waiting on my court date in 2-3 months for the not guilty plead and it's a shoe-in for my ticket to be lifted from the situation it's been in. BASICALLY, what Gill did, was he put me as an independent client and made out premium go through the roof! We paid I'd say around 190/per month it's good price. He said because of the accident that I was not at fault at the premium would go to almost 600 dollars a month like hello sir, who is going to pay such an ungodly price for that ???? My family and I do not have high income, we are an average household who will no longer put up with such prices. He said it's either I pay that much or I remove my name completely off the policy. I just decided to take it off completely. So now my beautiful new car is sitting in my driveway, untouched since my dad drove it home. My dad is very mad and upset at this and we are for sure changing companies as soon as possible. Sorry for such a long review I just needed to get that off my check. Thanks

I had RBC since 2013. I called in to change my address and at that time divulged that I was likely going to be living with a licensed driver. However, this never ended up happening due to severe relationship issues with my ex (abuse). I informed RBC that my ex never ended up moving or living with us, but it's like they didn't believe me. What ended up happening is that this company demanded (threatened) that I contact my abusive ex to get his drivers license number and insurance policy number or my insurance couldn't be renewed. I spoke with a Team Lead, and frankly, they didn't care. They gave me until May 1st to track down my ex or my insurance would be cancelled. How an insurance company can put a woman at risk, demanding contact with someone who threatens my health and safety is incomprehensible to me. At the end of my phone call with a Team Lead (Lativia), she had the nerve to say "Thank you for being with RBC for so long". There are so many other insurance companies out there who are more customer oriented. My advice? Stay far away from RBC. Most of their advisors are also fresh out of schooling, really inexperienced. Very dissatisfied with my overall experience with this company. I've since located a new company who has given me a cheaper deductible (half of what RBC charged me) and I'm also getting home & auto for $13.00 cheaper (per month) than my monthly RBC auto quote. RBC cancelled a client who has had no accidents, charges or claims in the three years I was with them. Way to go RBC! Thank you for your so called "incredible" customer service and "outstanding insurance"...what a joke! Thank you for potentially placing me into a threatening situation, all so u can write my exs info on my file notes.

So long story short. I've been with RBC Insurance for years now and the first collision I had ( not my fault, some one ran a stop sign and hit me dead on) they are playing games. The adjuster came and evaluated my vehicle. They evaluates using used and after market parts and this was only brought to my attention when the auto body shop guy told me. I called them up and apprently if your vehicle is driven over 22000km rbc will put aftermarket or used part in. I drive a new volkeswegan suv and have a lot of km but still I don't deserve aftermarket part. The estimate they provided was around $7300 but with original volkeswegan parts it's a little over $10,000. There telling me if I want original parts I will need to pay out of my pocket.
oh and this is recent incase you wondering. Like within 2 weeks.

This is by far the worst auto insurance company with the worst customer service.

DO NOT USE.. NOT RECOMMENDED! !!!

On the highway i got hit from the back i was not at fault till yet they want to find something against me and questioning me what am I doing on the highway, adjuster hanged up the phone on me this is the worst insurance company ever please do not get this company has your insurance provider they dont care about you and they will treat you like shit. It been 4 weeks after 30 days if they dont settle me am going to sue this garbage insurance company.

had a not at fault accident, i was rear ended while i was stopped at a red light spoke to them first they said they would call me back in 1 hour , but I did not receive a call at all for a week, I called back and they kept giving me the run around its been 3 months with nothing called over 100 times left the adjuster voice-mails and they never called me back not even once everytime i call customer service and complain they tell me the adjuster is on vacation and they assign me a new one and tell me that they will call me back and it never happens my car has $6400 in storage fees and I have spent $3000 on rentals out of my own pocket because they are still telling me they are not sure if i am going to be covered and their investigation is taking forever . Avoid this company at all costs its not worth it no matter how cheap they are they are scammers and just take your money they dont help you when you need help they just take and dont give!

Long story short I was paying about 200 a month. On the highway I was hit from behind by a truck that was rolling forward and I was told it was my fault because I switched lanes and there was plenty of space... the truck had a video to prove the accident, he also stated he didn't see me and they closed my claim accident ND didn't bother asking for the info. Sketchy right? I started paying $602 with accident ND new company and after a year $540!!! Don't let this happen to you. The guy mysteriously went on vacation and said my file couldn't be opened to get the video surveillance. ... total screw job. Now Im stuck with almost triple the rate. They don't care about you at all. If I could vote negative 5 stars I would, they are also rude and treat you like you're a liar.

Yup - just like everyone else... No previous accidents. Paid into RBC for years and my first accident was being hit by a deer... My adjuster too, went on unannounced vacation, even though it didn't matter as he never called me once in over a month. Ill informed customer service cost me thousands out of pocket and then, they had the nerve to send a letter cancelling my insurance due to "material change in risk". Essentially, not only did they use their power to do as they wanted, they did a very serious "cancellation" action which pretty much guarantees you are marked for life when it comes to insurance quotes and coverage.

I would be scared to hear how they treat an at fault client! I gave one star ONLY because I had to. They deserve zero stars.

Sunny U. and Rabia S. treat RBC clients as if they are criminals

I wanted to remove a household from the policy as that person is out of the country, the advisor said the person should be on the policy, after explaining to the advisor that the person is abroad and might not be back within 6 months, he goes like :" Your insurance went up by 500 dollars for removing that person", He refused to add that person back to the policy, and said :" why would we?" in a mean condescending way.

I decided to speak to another agent, Rabia S., she said that we will send you a form to sign, and just letting you know that this form is a legal document as there has been misrepresentation of information. I asked :" what info has been misrepresented? no one can predict the future, I can't give RBC an answer when that household number is coming back!! maybe tomorrow, maybe a year from now.. Rabia S. goes like :" Ten minutes ago, you told the other agent that the person won't be back for 6 months, now you changed your mind"
Well, first of all, its not her job to interrogate me, these ten minutes is what it takes for someone to call and ask the person" when do you think you are coming back".
Throughout the conversation, I was told that any household who is licensed has to be added to the auto policy, its by law!! This is a split of the regulation, the person can actually sign a paper saying that he/she will not be using the car at all. I was not told that by Sunny and Rabia.

I am basically shopping around for policies, I made 3 policies for three different vehicles, interestingly enough the first two vehicles had a household on them, the third vehicle they decided to remove the household!!!

Quick to promise you the world should you file a claim and then take your money every month but should you file a claim, their adjusters will put up as many obstacles and not return calls so they don't have to pay you.

Had to file a not-at-fault claim for a month old car (driver thought the red was optional). The adjuster didn't seem to care at all and all subsequent calls were treated the same. When he went for an unannounced vacation, the file was not given to anyone and no one knew anything. Initially, they were unwilling to replace the car and provide the funds that would not cover the month old car. Took a stressful month of negotiations for them to finally cover the price for a replacement car (at which point they were getting antsy about me having to return the rental car depriving me of transportation).

Getting any form of lost wage and misc expense (child seat replacement) involved verbal battles as well. The various adjusters assigned to the different aspects of the claim will not return calls or pass the calls the someone else who has no clue what is going on. If you do get in touch with them, then they will try stonewalling in the hopes that you get too frustrated to continue with the claim.

They offered a good price for the coverage but given that it is pointless to pay for a service that will provide none when needed, I will pay the higher premium for one that does provide the service that I am paying for. RBC will not see a single dime from me again.

I had been with RBC for 7 or 8 years with no problem. Upon renewal my auto rates jumped about 30 %, no tickets, no claims, the only thing that changed was that both my two vehicles and I got a year older (me 65). I was told that if I replaced the older of the two my rates would go down a bit because the new one would have more safety features ???? Six months later I did just that...the rates were the same but they told me that I no longer qualified for the "Multi Vehicle" discount so my rates were actually going up some more. The reason, I was told, was that I was the only driver on both vehicles, each vehicle needs a principal driver for the discount to apply. I can only drive one vehicle at a time so they would actually be better off, but that makes no difference to them. What kind of complete nonsense is that!? I'm too old and impatient to deal with such incompetence and BS so I switched companies and saved over $1,000.00....and got my "Multi Vehicle" discount! Next time Kathleen Wynne decides to help us with auto insurance will someone please just stifle her!