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RBC Insurance Auto Insurance Reviews

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(264 reviews)
RBC Insurance
1.4 out of 5 stars:
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Scammers

by Rocky on Aug 26, 2015
1.5 out of 5 stars

I had an accident 2 days ago and it wasn't even my fault. Atique is handling my claim and he was so rude and threatened me to sign the releasing papers and he said if you will not sign it, he will ask me to pay to collision center. How can I sign my ownership without having settlement amount. If Atique can see this post so just letting you know that I will not sign any releasing untill RBC insurance will pay my all remaining balance to the Bank.

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They Don't Care

by Bad service on Aug 7, 2015
1 out of 5 stars

Informed me I had to add my daughter to my policy and double the cost of my policy. Not until the end of the conversation did they say I could sign a disclosure not to add her. I asked why they did not mention this at the start of the conversation reply was " we are not aloud to bring it up unless the customer does". Switched companies. Not happy with RBC at all.

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the worst company

by Disappointed on Sep 23, 2014
1 out of 5 stars

My dad passed away 2008 , at that time we changed home / auto policy to my 89 yr old mothers name - RBC even sent the documents " in the estate of " as well as a new policy under my mothers name.
from 2008 till present they have been sending the policy renewals in my mothers name and debiting her account .
Today we called to say we had sold the care and to cancel the auto policy . RBC is refusing to cancel the policy as it is in my dad's name ??
I I gave them the dates / copies of all the letters showing the recognized his passing and the policy was not in my mothers name ...
Not good enough apparently ...so until a dead mad calls them to cancel the policy they are going to continue to take $ from my mothers account for a car she does not own .

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

RBC is a joke

by anyonymous on Sep 19, 2014
1 out of 5 stars

I don't know how RBC insurance hasn't upset all their customers and sent them running for the hills. My boyfriend and I have been living together for 9 months. He had to make a hail claim with RBC and somehow ended up mentioning that we live together. The claims agent advised him that he add me to his insurance policy or they would not cover an accident if I was driving. A few weeks later he received a letter in the mail from RBC stating they had tried to call him and he had not returned their call. If he didn't call them back, they may cancel his insurance. He had not received a voicemail from them. He called them back and i t turns out they are going to cancel his insurance if he doesn't add me. They assure him it will cost nothing extra. Now they want my drivers license nhmber , insurance information, full driving history, vehicle information. That is ridiculous! I'm insured with TD and I have advised them I live with my boyfriend and they never put me through anything like this! Unfortunately my boyfriend is in the middle of a claim or he would be leaving RBC over this bullsjit!

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lame excuse for denied claim

by Berry on Sep 10, 2014
1 out of 5 stars

I was backing up a friends car, bumped into MY car, caused $2500 in damage. Rbc insurance said my friend's insurance should pay because it was his car. I was driving his car, it was MY FAULT but an accident. My insurance should pay not his. I have to pay out of my pocket. No way I'm going to get my friend's insurance to pay so HIS rates go up when it was totally my fault. I should have lied and said that I was clipped in a parking lot by a car that took off. They would've paid then. Rule #1 don't tell the truth!!

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Biggest Scammers

by Fedupwthscamners on Aug 16, 2014
1 out of 5 stars

I was stupid and switched to RBC 4yrs ago, I haven't fit one good thing to say about them be it horrible customer service constantly increasing rates, and they refuse to fix your vehicle properly even when I took it to their approved facility. Now they quote me a price then won't put full coverage until I took it for inspection, so after 6 weeks of the only 1 place that does this for RBC finally doing it, they double my deductible, double the cost, say they won't cover the rims or the stereo, and they will only pay half what the auction value is on the car!! I have multiple vehicles and multiple house policies, and now ill be taking it elsewhere!! Did I mention I have no tickets and only 2 claims in 20 years!!

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Very unprofessional

by abbybaby on Jul 28, 2014
1 out of 5 stars

RBC rep called me regarding excluded driver form that we had signed with an exception. They did not like what I had written and said that If i did not re-sign form they could cancel my ins. Spoke to a supervisor who promised to look into the matter and get back to us in writing - on yes they certainly did-
to advise my car insurance is being cancelled as quote" the risk has changed materially". Whatever this means - I have no idea.

Very disapointed to be treated this way - they certainly do not want my business.

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Increased premiums every year

by RIPOFFRBC on Jun 4, 2014
2 out of 5 stars

Went with RBC as I heard people talk bout great experience on car claims. Ive never had one but have heard it can be a nightmare. Since I bank with RBC I though why not and got a quote. It was $100 a year more than other quotes but decided to go with it. Then year 2 it increased 10% a year and then year 3 went up another 15%. I could not believe this. Went and called a broker and saved $1200 a year. Bye Bye RBC I will never make that mistake again.

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by Anonymous on Apr 11, 2012
4 out of 5 stars

One negative experience when getting a quote. The rep did not understand my request and made several calls to underwriting. Because of this underwriting quoted me too high and put the onus on me to fill out a new application to get my rate lowered. Really frustrating. Positive claim experience. Wrote off my 2 year old car. Found out I had a portion of my policy which allowed me to get the value of the car as if was new. Everyone was very transparent and easy to deal with every step of the way.

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