RBC Insurance Auto Insurance Reviews

We have been a loyal customer for years. They like to make a lot of mistakes. I made an inquiry for my brother in law for an auto quote. It was clear to the agent that the phone call was an inquiry. She put my brother in law on our insurance policy. After fighting and going back and forth they realize the agent was WRONG for putting him there. We had to prove he did not resign with us and he found another company to go with. We were blamed and told we purposely put him on our policy which we DID NOT and it was an inquiry quote. We still had to pay $100 extra on our monthly insurance. They gave us a $13 discount for the “in convince”. Now this recent incident got me furious. We were charged double payments. Now we cancelled our insurance thinking of switching but changed our minds about the new company we wanted to be with. We were uninsured for 2 weeks. Now our renewal is for August/September. Took off the insurance aug 14, reinstated it August 25. Upon being reinstated the representative told us that THEY will be collecting payment in 2 days (August 28) and be prepared to make a payment. We agreed and we were prepared for the payment. 3 days went by after the payment was “supposed” to come out of the account. THEY PAYMENT DID NOT COME OUT. We called back RBC and the representative said they payment is due September 30 of $338. (Nothing more nothing less) Shortly after we got out new renewal papers. On the payment schedule, I’ve notice June had 2 payments. (June 1 and June 30) We went away to Orlando last week of September/October. As of September, 30 RBC insurance took our $676 out of our account! While on vacation. Do you know the frustration they just caused us! And they claimed we owed them?!? Are you serious? Went back and forth numerous representatives that day. Representatives did not want us to talk to the supervisor. Kept giving us the runaround. Finally got a callback today. And clearly, nothing was resolved. The supervisor did not want to do anything. Did not want to investigate the situation nor wanted to hear the recording of what was conversed with us. We told the supervisor that’s false information they were giving us. And all she said was “oh well they will be retrained or they will lose their job” - how the fuck does that help? No representative told us double payment was coming out at all! Was not told anything. RBC told us that it “was too close” to take out payment. So why were we not aware of this? They just assumed. The money was in the account. No email, no letter no phone call. NOTHING just take take take money. DO NOT GO WITH RBC!

My insurance recently went from 167 to 262. I called to check why the rates went up by 60% and was told all the rates nationwide went up. When I pushed for more answers they said the discounts I had no longer applied. They wouldn’t drop my rate down a dollar to keep me on. I don’t know how they’re still an insurance company.

I have been with RBC insurance for home and auto for about 3 a year. Each year without any reason they raised my rates despite no claims. Last year they made some dumb excuse that there was a fire in Alberta, so my Montreal rates had to go up. Today, when I asked when is the excuse now they hung up! After arguing that they gave me a 2 $ /YEAR DISCOUNT! AVIVA / RBC insurance is finished for me!

I was with RBC insurance home and auto for over 10 years. The Aviva took over at the end of the year of 2018. My policies were coming due and everything went up by $1100. They cancelled loyalty discounts making me prove my car has auto braking systems. Well, guess what, you run the VIN number and everything is at your fingertips. So after I got a new insurance company, they wouldn't accept my new insurance company cancellation form, so they sent me a threatening letter. So two days later I decided to just pay the damn thing to get rid of this nonsense, so when I called back today, they would accept my payment but I HAD TO PROVE THE INSURANCE with the new company. Nothing like making your life difficult. Well, after arguing, I paid the bill and they accepted. They will do everything to make you give up. But always remember, before you call, have your conversation recorded on your end. Save yourself. Anyone looking for insurance: stay away, far away.

Had a 5,000 claim in 2015, in 2017 Aviva partnered with RBC as the underwriter and then they cancelled my insurance 1 month before my renewal!!! RBC said AVIVA sent me a re-application via snail mail (which I never received). Because I didn't "reapply within 2 weeks, they sent a "registered" letter informing me my policy is cancelled and they no longer want me as a customer. AFTER 15 years of being a customer, never missing a payment! No changes in my vehicles or driver rating. (They actually said they would NOT cancel my House insurance! LOL). BEWARE, Aviva now RUNS RBC insurance and the complaints line I called said they are targeting longtime customers and snuffing them out as most have a declining deductible clause (my $500 deductible was at $0 because of my 15 years of "Loyalty"), haha. They ACTUALLY said I qualify for the exact same coverage after the RBC agent issued me a quote and I would have NO lapse in coverage, HOWEVER, there would be $150 rate hike and I would lose all accrued loyalty benefits such as my declining deductible, which was at $0, so re-set to $500. RBC's bait and switch predatory practices are despicable, I don't believe they ever mailed me any re-application/renewal forms and obviously by not emailing me or calling me to notify me about pending policy cancelation (they had my email and home phone number on file for years) they obviously targeted me and are looking to get rid of long-term customers. The RBC insurance Rep apologized for AVIVA's unscrupulous corporate tactics as this is new to RBC, she sounded embarrassed after admitting she is getting multiple calls from longtime customers with similar complaints. Note RBC does not target new customers, within the last 2 years, rather longtime loyal customers they want to get rid of. Good luck RBC, I'm lodging a complaint with the Ontario Insurance Ombudsman and notifying my Union, my workplace as well as my friends and family to steer clear of RBC! AVOID the renewal cancellation hassle by RBC auto insurance.

I have a home and auto insurance with RBC Insurance, I started with insurance when I had a G2 license. At that time they said that once I get G license, I will get a discount on my premium but they refused to give any kind of discount when I updated them about my G license. Moreover one of my friends has the same kind of insurance with the same class of license, he got a discount and a further discount was given to him by the company when he called them to change his home address. It's very annoying to call and hold for more than an hour and still do not get your voice heard. I won't suggest anyone go with RBC Insurance.