RBC Insurance Auto Insurance Reviews

This company has really gone to the dogs since Aviva started managing the Home and Auto insurance sections. Wait time is extremely long and premium keeps going up and up. Such a shame of what RBC Insurance used to be and what it is today. I believe they should try to get this business back from Aviva or they will end up losing their market!

I got quote for my car, my husband's car and house insurance from RBC. They were very nice when I called to set up the insurance. They gave me a quote which I was okay with. And after a week they sent me a letter telling they increased our insurance policy premium by $60 more than quoted just because I forgot to mention about a speeding ticket my husband got about 2 years back and they already charged that amount from my account without my permission or acceptance if I want to continue my insurance with them after increased premium. I called them right after getting the mail and explained everything to an insurance advisor. I told him I literally forgot about the ticket but I thought you guys will pull up the drivers abstract and will inform me if there are any changes. The guy told me he understands and I can cancel the insurance if I want but I should get insurance with a different company before cancelling so I don't have any lapse. I got my insurance with TD and called RBC back to cancel it. After cancelling all the insurance the guy tells me they will charge me almost 1 and a half month worth of insurance premium as a penalty fee for each insurance for cancelling it and I have no way other than paying for it. So I called TD back and explained again and they were generous enough to cancel my insurance with them without any penalty. Now I am stuck with RBC to pay $60 extra each month for 12 months coz I don't want to pay that big of a penalty fee. The advisor was not willing to help me in any way neither he would transfer me to anybody to help me out. Worst insurance company ever seen. First time dealing with RBC. Never again in life. Stay away from them.

Initially, good experience. Huge rate hike this fall when Aviva took over. Moved one vehicle to be insured in another province. Fees increased! But over $60 a month to cover the remaining vehicle. Was told several time when making enquirers that I could go elsewhere. I did. They have now charged me my month’s dues and a week later a similar amount in ‘fees’ for having canceled service. Huge rip-off. Asked to escalate to an ombudsman, they were to respond in 4 days. Haven’t heard a thing and now the fees were deducted. Can’t believe it.

My Insurance went up 65% after ONE 5km/h over ticket. I have been fully G licensed for 4 years and got my first speeding ticket, my insurance when from 305$ a month to 470$ a month, my cars didn't change and my address stayed the same, its just shameful how they jack your rates up so much after one minor offence, never coming back to rbc

I have a home and auto insurance with RBC Insurance, I started with insurance when I had a G2 license. At that time they said that once I get G license, I will get a discount on my premium but they refused to give any kind of discount when I updated them about my G license. Moreover one of my friends has the same kind of insurance with the same class of license, he got a discount and a further discount was given to him by the company when he called them to change his home address. It's very annoying to call and hold for more than an hour and still do not get your voice heard. I won't suggest anyone go with RBC Insurance.

Note that if you want to change from the RBC to any other insurance company you have to pay a full month if you cancel before renewal date even if you are insured for more than 10 years with them simply they do not care

I had RBC since 2013. I called in to change my address and at that time divulged that I was likely going to be living with a licensed driver. However, this never ended up happening due to severe relationship issues with my ex (abuse). I informed RBC that my ex never ended up moving or living with us, but it's like they didn't believe me. What ended up happening is that this company demanded (threatened) that I contact my abusive ex to get his drivers license number and insurance policy number or my insurance couldn't be renewed. I spoke with a Team Lead, and frankly, they didn't care. They gave me until May 1st to track down my ex or my insurance would be cancelled. How an insurance company can put a woman at risk, demanding contact with someone who threatens my health and safety is incomprehensible to me. At the end of my phone call with a Team Lead (Lativia), she had the nerve to say "Thank you for being with RBC for so long". There are so many other insurance companies out there who are more customer oriented. My advice? Stay far away from RBC. Most of their advisors are also fresh out of schooling, really inexperienced. Very dissatisfied with my overall experience with this company. I've since located a new company who has given me a cheaper deductible (half of what RBC charged me) and I'm also getting home & auto for $13.00 cheaper (per month) than my monthly RBC auto quote. RBC cancelled a client who has had no accidents, charges or claims in the three years I was with them. Way to go RBC! Thank you for your so called "incredible" customer service and "outstanding insurance"...what a joke! Thank you for potentially placing me into a threatening situation, all so u can write my exs info on my file notes.

So long story short. I've been with RBC Insurance for years now and the first collision I had ( not my fault, some one ran a stop sign and hit me dead on) they are playing games. The adjuster came and evaluated my vehicle. They evaluates using used and after market parts and this was only brought to my attention when the auto body shop guy told me. I called them up and apprently if your vehicle is driven over 22000km rbc will put aftermarket or used part in. I drive a new volkeswegan suv and have a lot of km but still I don't deserve aftermarket part. The estimate they provided was around $7300 but with original volkeswegan parts it's a little over $10,000. There telling me if I want original parts I will need to pay out of my pocket.
oh and this is recent incase you wondering. Like within 2 weeks.

This is by far the worst auto insurance company with the worst customer service.

DO NOT USE.. NOT RECOMMENDED! !!!

Long story short I was paying about 200 a month. On the highway I was hit from behind by a truck that was rolling forward and I was told it was my fault because I switched lanes and there was plenty of space... the truck had a video to prove the accident, he also stated he didn't see me and they closed my claim accident ND didn't bother asking for the info. Sketchy right? I started paying $602 with accident ND new company and after a year $540!!! Don't let this happen to you. The guy mysteriously went on vacation and said my file couldn't be opened to get the video surveillance. ... total screw job. Now Im stuck with almost triple the rate. They don't care about you at all. If I could vote negative 5 stars I would, they are also rude and treat you like you're a liar.

I had been with RBC for 7 or 8 years with no problem. Upon renewal my auto rates jumped about 30 %, no tickets, no claims, the only thing that changed was that both my two vehicles and I got a year older (me 65). I was told that if I replaced the older of the two my rates would go down a bit because the new one would have more safety features ???? Six months later I did just that...the rates were the same but they told me that I no longer qualified for the "Multi Vehicle" discount so my rates were actually going up some more. The reason, I was told, was that I was the only driver on both vehicles, each vehicle needs a principal driver for the discount to apply. I can only drive one vehicle at a time so they would actually be better off, but that makes no difference to them. What kind of complete nonsense is that!? I'm too old and impatient to deal with such incompetence and BS so I switched companies and saved over $1,000.00....and got my "Multi Vehicle" discount! Next time Kathleen Wynne decides to help us with auto insurance will someone please just stifle her!