RBC Insurance Auto Insurance Reviews

Went with RBC as I heard people talk bout great experience on car claims. Ive never had one but have heard it can be a nightmare. Since I bank with RBC I though why not and got a quote. It was $100 a year more than other quotes but decided to go with it. Then year 2 it increased 10% a year and then year 3 went up another 15%. I could not believe this. Went and called a broker and saved $1200 a year. Bye Bye RBC I will never make that mistake again.

facts.

- 30 yo male, driving since 16
- no tickets/accidents/claims
- occasional driver (employer 1-2km away so no commute, I'm biking or walking)
- best neighborhood in the city
- 2 yo car

Premium quoted is half the liability coverage and TWICE the premium of TD.
Is that the best you can do RBC?

Every time you change your car the bump your premium. Doesn't matter if you change to a smaller or a larger vehicle, the most base model or fully loaded, active safety or not, cheaper by thousands or more expensive. Absolute nonsense.

I have been with RBC insurance for home and auto for about 3 a year. Each year without any reason they raised my rates despite no claims. Last year they made some dumb excuse that there was a fire in Alberta, so my Montreal rates had to go up. Today, when I asked when is the excuse now they hung up! After arguing that they gave me a 2 $ /YEAR DISCOUNT! AVIVA / RBC insurance is finished for me!

Been with RBC for a long while. Aviva comes in and suddenly crap is happening. Out of nowhere a rate hike of 50%. Nothing, I mean nothing has changed. No explanation that made sense was given. I have a Ram 1500 and the agent said that the underwriters viewed my area and because there are so many Rams with claims in my area that my rate would increase. I'm supposed to just accept that? Obviously, there is something behind the scenes going on. I'm shopping around now, but what a letdown. Just when you're comfortable, someone has to come along and disrupt your comfort. Taking away discounts is another issue altogether. They don't care about customers. Guaranteed.

Since RBC Insurance merged with Aviva the customer service has been none existent. Like others, I had to reapply for my car insurance, the letter they sent with it was not very pleasant! My home insurance went up by 50%. I was with Aviva before and didn’t like them so I was extremely disappointed when RBC aligned with them. I had to wait on hold for 1 hour to tell them I was not renewing my policies. Don’t waste your time, look elsewhere!

Was raising my auto insurance rates every year, even though my vehicle was getting older, and I hadn't made any claims or received any speeding tickets. Was frustrating because they arbitrarily took away discounts applied previously for no reason. Renewal time was up and I told them that I only wanted a temporary policy for a couple months, as I was selling my vehicle. (In the meantime, I had purchased a new vehicle and insured it with someone else for cheaper). After I sold the older vehicle, which took longer than expected, I called to cancel that policy. I was surprised to find out that they were charging me a cancellation fee! I explained that I told their rep right from the beginning that I only needed the policy for a couple months as I was selling the vehicle. I was surprised to learn that they don't even offer a temporary policy, which they should have told me from the beginning. Thirteen years with home and auto insurance without any claims and they wouldn't budge on dinging me with a $48 fee. And I had to wait 1hr and 21 minutes to get this news! Disgusting!

I had the worst experience with RBC Insurance. Without sending me a renewal notice, they hiked up my insurance by $100 and, when I called them to get it cancelled since I moved to another insurance company, they charged me a policy cancellation fee even though it was their fault. I do not recommend RBC to anyone.

They tried to renew my auto insurance for more than double after I had a minor traffic ticket with no demerit points, customer service is atrocious!

I have been with this insurance company for almost 4 yrs. This company really don't care if you are an avid customer with this company. When I trade in my car they reduce my insurance from 250 to 174 plus the Home insurance they offer me...Wow I say, it's good. The reason why they reduce my car insurance is that I have a good car with lots of security features. I almost love this company because from 250 goes down to 174 (with Home insurance). But now 2019, when they send me the renewal it goes to 275 for car insurance and 41 for Home Insurance...I say WHAT? Terrible experience and customer service are not good. They said that my MAZDA C-9 (Signature Model, which has almost all security features) is high risk. WHAT? And they're saying again that because parts are electronics they say it's expensive to repair. My goodness... RBC Insurance you are horrible and the worst Car Insurance I have ever had. You don't really care about all your previous customer. THE WORST CAR INSURANCE IN ONTARIO...RBC.