RBC Insurance Auto Insurance Reviews

RBC insurance is the worst insurance ever! In two years, they changed my monthly payments three times!!! Without telling me or sending me a letter! In two years I hadn’t even received a ticket or gotten into an accident yet they increased my payments by first 30 dollars than almost 50 dollars!!! I went to complain and they said that if I’m not happy I can go to another company! Yes, I will! Worst company in history. Disgusting thieves. I’m thinking of changing my bank too just to never be affiliated with RBC.

I have been with RBC insurance for three years. They increase my monthly payment from 278$ to 398$, but I have no claim, no ticket, no changes on any information. They gave an answer that because they just simply increase the rate this year. Furthermore, it always will take them 1hour+ to answer the phone.

I have been trying to call them on my free time over the last 5 days. I have been on hold for over 2 hours waiting to talk to a customer service rep. The automated service is dumb. Also, they sent me a secure email that I waited 3 days for to only not send me the password to open it!!! Shady! They jacked my rates up 26 a month for no reason! Brutal company.

I called to cancel my home/auto insurance policy with RBC (now it's Aviva Gen Insurance) in Nov. The last payment was made in the previous month. The policy was set to expire in Dec. On Dec, Jan and Feb my card was still getting charged. For some reason, I had to check my card for something else and found out that Aviva was still charging my credit card. I called to ask them about it and was given the answer 'we did the cancellation but for 'some reason' the account is still active and that's why the card is still getting charged'. Don't make me laugh!! That was beyond ridiculous. I do not know if it's the employees who were not doing their job properly and couldn't really complete a Cancellation request or it's the company's greediness that makes them do anything just to make money off of its' clients. I will never go back to Aviva for insurance again. For those of you, please if you ever cancel a policy with them, make sure to check your transactions because what they're doing is fraud. Also, every year my insurance with them went up even though I have no tickets and claims. They want to increase my premium on auto alone by $120 per month, I asked them why since I have no tickets whatsoever, and I was told interest rates went up in my location. I've had enough.

I was with RBC insurance home and auto for over 10 years. The Aviva took over at the end of the year of 2018. My policies were coming due and everything went up by $1100. They cancelled loyalty discounts making me prove my car has auto braking systems. Well, guess what, you run the VIN number and everything is at your fingertips. So after I got a new insurance company, they wouldn't accept my new insurance company cancellation form, so they sent me a threatening letter. So two days later I decided to just pay the damn thing to get rid of this nonsense, so when I called back today, they would accept my payment but I HAD TO PROVE THE INSURANCE with the new company. Nothing like making your life difficult. Well, after arguing, I paid the bill and they accepted. They will do everything to make you give up. But always remember, before you call, have your conversation recorded on your end. Save yourself. Anyone looking for insurance: stay away, far away.

After completing 1 year, they increased my premium by 120$ and I didn't have any claims. When I cancelled, they charged me 420$. It really sucks. Worst company

I parked my car and put it on suspended coverage. When I went to put it back on the road, they increased my rate. Said it was "pro-rated" for the rest of my term even though I ensured that my rates would not change when I changed my coverage. They refused to quote me for motorcycle coverage because I was not 30 even though I have a clean record and 4 years of constant coverage on my bike, but they will quote someone with two tickets who is 30. Terrible experience every time I call.

I moved from Alberta to Ontario and called RBC to transfer my auto insurance. They increased my premium almost $500 for the same coverage. When I asked why, they said it was because Ontario is just more expensive.
So I shopped around and found other insurance carriers that will give me the same coverage for around the same cost as what I was paying in Alberta. When I cancelled my RBC policy they charged me a cancellation fee equal to one month.

My experience - I relocated from one city to the next thinking my son's father was going to be moving with me; this didn't end up happening though. However, RBC for some reason didn't "believe me". They wanted me to track down my son's father (who is abusive) and ask him for his driver's licence number. I asked to speak with a Manager; the same thing. If I didn't provide his licence number, my insurance would be cancelled? I am now with another insurer (AWESOME carrier) and they could not believe RBC treated a customer this way. I was told by this company that all that needed to do was to write a statement stating my son's father did not relocate to the new city with us (this is what the new company would have had me do). They are also really expensive with rates in comparison with other providers. Go with an insurance broker who will shop deals for you. NEVER go with a financial institution. Horrible experience. My deductible is now 1/2 of what RBC was giving me and I get lots of other bonuses as well. I had the bare minimum with RBC; when I switched to another insurance company, I was already down $30 per month!!! My plan was renewed this month, and it is down another $35.00!!!

Hello, I am a 19 year old and as of yesterday I was forced to remove my name that was under my premed policy. My parents have been with them for 10 or more years and as far as I could remember I've never heard my parents complaining much about them. Like my first car accident they were helpful and didn't give any problems to me but my second one... Horrible situation and still on going. Since my car was a write-off I had to buy a new car and add it into the policy, called em up had no problem adding it but I thought that the papers were said that my mom is the owner and I was a co signer or whatever, so I told Walter (the rep, he is a very nice person ) that it's under my moms name. I also requested them to send proof of insurance papers to the dealership and it was no problem. The next day I picked up my new car and I was so excited of course. My family and I all went to sign the papers but said that the insurance papers haven't come in so I of course called rbc and told them the situation. But this representative named "Gill" or something similar totally messed everything up. Because the adjuster (Daren or Darrel i forgot the name) was negligent to asking me what actually happened in the accident, he just put me at fault. Like the reasonable adjuster in this case would actually ask for a fully detailed explanation of the accident but since for the time being I received a ticket it's assumed my fault. Keep in mind no one said I was guilty, not even the police officer said I was at fault completely. So what gives you any authority to tell me that I'm fully at fault? Obviously insurance wise it's a yes or no thing but I'm still waiting on my court date in 2-3 months for the not guilty plead and it's a shoe-in for my ticket to be lifted from the situation it's been in. BASICALLY, what Gill did, was he put me as an independent client and made out premium go through the roof! We paid I'd say around 190/per month it's good price. He said because of the accident that I was not at fault at the premium would go to almost 600 dollars a month like hello sir, who is going to pay such an ungodly price for that ???? My family and I do not have high income, we are an average household who will no longer put up with such prices. He said it's either I pay that much or I remove my name completely off the policy. I just decided to take it off completely. So now my beautiful new car is sitting in my driveway, untouched since my dad drove it home. My dad is very mad and upset at this and we are for sure changing companies as soon as possible. Sorry for such a long review I just needed to get that off my check. Thanks