RBC Insurance Auto Insurance Reviews

Been with RBC insurance since 2009, my family and I had no complaints during the time before they were sold to Aviva. They cancelled my father's insurance saying that the car was out of date, they weren't able to insurance the car. For my own claim happened 2018, I got hit by a cube-van and took me a while for them to process my claim, I ended up forcing myself to go back to work before I fully recover from the injury. Finally, I just called in for cancelling my auto policy because I sold my car and going on vacation, the person who answered my call had no idea what he's talking about. I knew I have to pay a cancellation fee on that but I asked him how to calculate the fees, and he got out of words by telling me there was no way he can tell me, it generates on the computer. That's totally non-sense human program the damn software to allow the computer to calculate the math. The last thing the guy on the phone with was totally unprofessional, he confuses himself when I asked him if I need my policy cancel on the specific date. From this point, I will not come back with the insurance company.

This has to be the worst ever customer service department I've ever had to deal with or even imagined existed. My insurance was abruptly cancelled because of "material change risk" I was told because of some phantom "two at fault accidents in the past six years". Now consider this .. I've gone to every length to prove to there people after days of waiting half hour to one and a half hour on the phone to speak to someone. After all of that and their so-called escalation, absolutely nothing has budged even though I have all the proof that I have no at fault claims in my history of driving. Now I'm left with no insurance and cancellation on my record that will take forever to go away. Moving to RBC insurance has to be one of my worst mistakes and it's very regrettable indeed.

I've been an RBC Insurance customer for over twenty years. Everything was great until a few years ago when RBC got Aviva to operate this part of RBC's business. 1) Out of the blue in April, I got a letter saying I had to re-apply for my auto insurance or they'd cancel my policy. This was done under the pretense of "updated customer information". Of course, nothing had changed and it made no sense as to why they were making us re-apply. 2) This requirement included a bloated application form, including stuff that really needed an insurance professional to fill out, but there was no guidance provided. I've done online forms for other agencies when checking prices, and none of them were remotely this indecipherable (yet they were just as comprehensive for the information they asked). We re-applied and got our insurance on our second try, with no notes on what we did wrong to offend the insurance gods the first time. 3) Now we must pay an annual lump sum for our insurance, not monthly payments. Why? Ask those insurance gods again, because I have no clue. 4) If annual payments aren't bad enough, they didn't inform us that they stopped the automatic billing from our bank account, so we got a letter in the mail telling us we were late. There's no option I can see to go back to automatic billing. In short, if you're a new customer, avoid RBC Auto Insurance. If you're an existing customer, consider leaving (I can't even begin to imagine what it would be like to have to file a claim with them).

Was raising my auto insurance rates every year, even though my vehicle was getting older, and I hadn't made any claims or received any speeding tickets. Was frustrating because they arbitrarily took away discounts applied previously for no reason. Renewal time was up and I told them that I only wanted a temporary policy for a couple months, as I was selling my vehicle. (In the meantime, I had purchased a new vehicle and insured it with someone else for cheaper). After I sold the older vehicle, which took longer than expected, I called to cancel that policy. I was surprised to find out that they were charging me a cancellation fee! I explained that I told their rep right from the beginning that I only needed the policy for a couple months as I was selling the vehicle. I was surprised to learn that they don't even offer a temporary policy, which they should have told me from the beginning. Thirteen years with home and auto insurance without any claims and they wouldn't budge on dinging me with a $48 fee. And I had to wait 1hr and 21 minutes to get this news! Disgusting!

I had the worst experience with RBC Insurance. Without sending me a renewal notice, they hiked up my insurance by $100 and, when I called them to get it cancelled since I moved to another insurance company, they charged me a policy cancellation fee even though it was their fault. I do not recommend RBC to anyone.

I have been dealing with RBC for 8 years. I have never had so many issues with them then in the last week. I have escalated my call and nobody has contacted me yet. Although I have been a customer for the past 8 years and added a 2016 vehicle, they're charging me over $3,000. They are telling me that there is nothing they can do. While I look up other quotes by the internet and calling other companies, there quote is below $2,500. With all the issues going on over this week, we decided to update my policy, (before I added the new vehicle) and now can't cancel my policy even though they're stealing my hard earned cash. I will be escalating up to the ombudsman if I have too.

I have 44 years of driving without any accidents, no tickets and never late with a payment, a client for approximately 15 years (RBC/Aviva) and just read what they did. It was our renewal time and the booklet Aviva ask us to fill out was completed and mailed back to them 1-2 weeks in advance (as per THEIR instructions.) Without a phone call, registered letter or ANY form of communication the policy was allowed to expire “lapse” without us knowing! I was doing my banking and noticed my monthly payment was not automatically taken last week. I called immediately and they said the mailed booklet (they told us to mail) was received a day late (even though it was mailed in plenty of time) and the policy automatically lapsed. That is how I learned that for the last week we were driving uninsured!!! The agent actually told me we were uninsured! She said that “usually” they send a letter but she could see there wasn’t one sent and asked if I would like her to send one right then!!! WHAT IS WRONG WITH THEM? Of all the people that should understand the importance of not driving without insurance is them. (I am so thankful we were not in an accident.) Nevertheless, she said she would like to open a new file and of course... with a new price that DOUBLED and a new rule of no more monthly payments (in Alberta) but annual payments with the new policy!!! FYI. Belair Direct took my driving information and after the application process offered me insurance a few dollars cheaper than our “old” policy with better coverage (which is almost half the price of the new file Aviva just quoted me today) A few more words to summarize RBC/Aviva: Unfair business practices; likely illegal practices; definitely unethical practices; down right dangerous practices; and most irresponsible company.

I was a client of theirs for 9 years. Last year I was rear-ended and I have to send emails each week requesting an update but my broker refuses to call me back to answer my questions and explain to me the process in supplying my medical bills... Horrible customer service. Then this year my insurance was up for renewal on March 9 (Saturday), I mailed it over March 3 - I realized it was tight but was optimistic that it would arrive on time. I hadn't heard anything or got any mail regarding the application, so I figured it was sitting on someone's desk awaiting approval. A month goes by and I decide to call. Turns out it arrived March 11 (Monday) and they internally marked it as "too late" and threw it out, they didn't issue out a mail informing me... they didn't send me an email..they didn't call me - NOTHING. So I started up a new application with that guy and he told me if I don't hear anything in 2 weeks then call back... I waited the 2 weeks and this time they say it was thrown out because I didn't put "n/a" in the appropriate boxes and that now because I was a *brand new client* I could only purchase full coverage as opposed to the comprehensive/liability that I wanted - with no reasoning. They informed they only communicate via MAIL which even if it was true, I would have received a letter from them the week previous saying my application didn't go through, but I didn't get anything. So to sum it all up their customer service skills are non-existent. They require hand-holding and harassment for them to take your money. It's not worth your time... I called up another insurance company and got everything finalized over the phone and email within 30 minutes. How easy the other company made the process almost brought me to tears because of how long I put up with RBC's crap.

So after using RBC Aviva for 7 years, they asked me to fill out a new application. They cancelled my insurance without any cause in order to force me to reapply and jack up the already high rates I give them an absolute 0 for customer service. They treat their clients like dirt and don't care if you cancel. Not recommended at all, save yourself the hassle and expense

One of the worst companies to deal with. God knows from where they recruit their "so-called" professional Insurance staff. To have a renewal cancelled you first have to wait for 50 MINUTES to get an advisor. Then the advisor talks to you like he OWNS you. This time people need to have a place where to go to lodge complains about these ruthless, adamant and provocative call centre associates. Wonder if the CEO or his subordinates ever read these reviews put on here.