RBC Insurance Auto Insurance Reviews

I've been an RBC Insurance customer for over twenty years. Everything was great until a few years ago when RBC got Aviva to operate this part of RBC's business. 1) Out of the blue in April, I got a letter saying I had to re-apply for my auto insurance or they'd cancel my policy. This was done under the pretense of "updated customer information". Of course, nothing had changed and it made no sense as to why they were making us re-apply. 2) This requirement included a bloated application form, including stuff that really needed an insurance professional to fill out, but there was no guidance provided. I've done online forms for other agencies when checking prices, and none of them were remotely this indecipherable (yet they were just as comprehensive for the information they asked). We re-applied and got our insurance on our second try, with no notes on what we did wrong to offend the insurance gods the first time. 3) Now we must pay an annual lump sum for our insurance, not monthly payments. Why? Ask those insurance gods again, because I have no clue. 4) If annual payments aren't bad enough, they didn't inform us that they stopped the automatic billing from our bank account, so we got a letter in the mail telling us we were late. There's no option I can see to go back to automatic billing. In short, if you're a new customer, avoid RBC Auto Insurance. If you're an existing customer, consider leaving (I can't even begin to imagine what it would be like to have to file a claim with them).

Was raising my auto insurance rates every year, even though my vehicle was getting older, and I hadn't made any claims or received any speeding tickets. Was frustrating because they arbitrarily took away discounts applied previously for no reason. Renewal time was up and I told them that I only wanted a temporary policy for a couple months, as I was selling my vehicle. (In the meantime, I had purchased a new vehicle and insured it with someone else for cheaper). After I sold the older vehicle, which took longer than expected, I called to cancel that policy. I was surprised to find out that they were charging me a cancellation fee! I explained that I told their rep right from the beginning that I only needed the policy for a couple months as I was selling the vehicle. I was surprised to learn that they don't even offer a temporary policy, which they should have told me from the beginning. Thirteen years with home and auto insurance without any claims and they wouldn't budge on dinging me with a $48 fee. And I had to wait 1hr and 21 minutes to get this news! Disgusting!

I had the worst experience with RBC Insurance. Without sending me a renewal notice, they hiked up my insurance by $100 and, when I called them to get it cancelled since I moved to another insurance company, they charged me a policy cancellation fee even though it was their fault. I do not recommend RBC to anyone.

I have been dealing with RBC for 8 years. I have never had so many issues with them then in the last week. I have escalated my call and nobody has contacted me yet. Although I have been a customer for the past 8 years and added a 2016 vehicle, they're charging me over $3,000. They are telling me that there is nothing they can do. While I look up other quotes by the internet and calling other companies, there quote is below $2,500. With all the issues going on over this week, we decided to update my policy, (before I added the new vehicle) and now can't cancel my policy even though they're stealing my hard earned cash. I will be escalating up to the ombudsman if I have too.

I have 44 years of driving without any accidents, no tickets and never late with a payment, a client for approximately 15 years (RBC/Aviva) and just read what they did. It was our renewal time and the booklet Aviva ask us to fill out was completed and mailed back to them 1-2 weeks in advance (as per THEIR instructions.) Without a phone call, registered letter or ANY form of communication the policy was allowed to expire “lapse” without us knowing! I was doing my banking and noticed my monthly payment was not automatically taken last week. I called immediately and they said the mailed booklet (they told us to mail) was received a day late (even though it was mailed in plenty of time) and the policy automatically lapsed. That is how I learned that for the last week we were driving uninsured!!! The agent actually told me we were uninsured! She said that “usually” they send a letter but she could see there wasn’t one sent and asked if I would like her to send one right then!!! WHAT IS WRONG WITH THEM? Of all the people that should understand the importance of not driving without insurance is them. (I am so thankful we were not in an accident.) Nevertheless, she said she would like to open a new file and of course... with a new price that DOUBLED and a new rule of no more monthly payments (in Alberta) but annual payments with the new policy!!! FYI. Belair Direct took my driving information and after the application process offered me insurance a few dollars cheaper than our “old” policy with better coverage (which is almost half the price of the new file Aviva just quoted me today) A few more words to summarize RBC/Aviva: Unfair business practices; likely illegal practices; definitely unethical practices; down right dangerous practices; and most irresponsible company.

So after using RBC Aviva for 7 years, they asked me to fill out a new application. They cancelled my insurance without any cause in order to force me to reapply and jack up the already high rates I give them an absolute 0 for customer service. They treat their clients like dirt and don't care if you cancel. Not recommended at all, save yourself the hassle and expense

One of the worst companies to deal with. God knows from where they recruit their "so-called" professional Insurance staff. To have a renewal cancelled you first have to wait for 50 MINUTES to get an advisor. Then the advisor talks to you like he OWNS you. This time people need to have a place where to go to lodge complains about these ruthless, adamant and provocative call centre associates. Wonder if the CEO or his subordinates ever read these reviews put on here.

I can't express how disgusted I am with the service. My premium has gone up multiple times even though I have never been in an accident or got tickets. Now they have canceled my policy because I didn't update my information which never changed. I am now trying to get my policy back and the guy is arguing with me telling that I use the vehicle for business when I have told him - it is a personal vehicle. Such a joke I will never recommend this company.

Said goodbye to my RBC home insurance yesterday after they made me jump through hoops to maintain my existing auto policy. I had paperwork into them before their deadline. I called to make sure everything was alright the next day. Two phone calls (mainly on hold) for 43 minutes and 55 minutes. The employee said I could reapply and they would see if I could get car insurance in a week. I asked for customer service and was told, they could start a form and someone would get back to me in a week or so. One week! Good luck! RBC getting new customers if this is how you treat your existing ones...to top it off they are returning 4$ of my 94$ monthly payment for insuring my home for one day! Stay away from these people if you ever think you should need to make a home or auto claim.

This is one of the worst companies in the world. If I could put 0 stars, I would. They don't care about their customers, they just want your money but when you get hit by someone, they will treat you like you're the problem. I've been put to level 5 overnighter and had my insurance cancelled because they didn't wanna be far with my claim. Very rude and unhelpful staff. This company is a fraud