RBC Insurance Auto Insurance Reviews

I have been trying to cancel my policy for over three weeks now. I've been on hold for almost 4 hours multiple times, when you leave your number, no one calls back...definitely giving me the runaround. Each time, they would ask for another task for me to do to get the cancellation "approved". Due to this, the policy was renewed and I was charged for this month!!! Absolutely ridiculous! I cannot wait to never have to deal with them again.

I moved from Alberta to Ontario and called RBC to transfer my auto insurance. They increased my premium almost $500 for the same coverage. When I asked why, they said it was because Ontario is just more expensive.
So I shopped around and found other insurance carriers that will give me the same coverage for around the same cost as what I was paying in Alberta. When I cancelled my RBC policy they charged me a cancellation fee equal to one month.

I got quote for my car, my husband's car and house insurance from RBC. They were very nice when I called to set up the insurance. They gave me a quote which I was okay with. And after a week they sent me a letter telling they increased our insurance policy premium by $60 more than quoted just because I forgot to mention about a speeding ticket my husband got about 2 years back and they already charged that amount from my account without my permission or acceptance if I want to continue my insurance with them after increased premium. I called them right after getting the mail and explained everything to an insurance advisor. I told him I literally forgot about the ticket but I thought you guys will pull up the drivers abstract and will inform me if there are any changes. The guy told me he understands and I can cancel the insurance if I want but I should get insurance with a different company before cancelling so I don't have any lapse. I got my insurance with TD and called RBC back to cancel it. After cancelling all the insurance the guy tells me they will charge me almost 1 and a half month worth of insurance premium as a penalty fee for each insurance for cancelling it and I have no way other than paying for it. So I called TD back and explained again and they were generous enough to cancel my insurance with them without any penalty. Now I am stuck with RBC to pay $60 extra each month for 12 months coz I don't want to pay that big of a penalty fee. The advisor was not willing to help me in any way neither he would transfer me to anybody to help me out. Worst insurance company ever seen. First time dealing with RBC. Never again in life. Stay away from them.

The people that RBC has underwriting them (Averia or something like that) are complete not to be trusted. They cancelled my auto policy because I drove to another province with my vehicle and while I was there I purchased a house and called them for a quote. The vehicle is now back in the province of registration and insurance. But the nice thing about this company was that there was no phone call etc...just a letter stating that my policy was cancelled as per my request...(which was another lie as I did not request it but they did try and drag another G note from me because I had my vehicle in another province for a short period of time) and they had reimbursed only a portion of my insurance premium without my knowledge to my credit card prior to my receiving the letter.... So I am unsure how long I may have driven my vehicle with no insurance. Government should be taking a closer look at these companies and their business ethics.

Phoning these guys is a JOKE!
They'll give you a call back option and " we will get back to you in over 30 minutes" - not IN 30 minutes but OVER 30 minutes and if you need your phone while they're calling back, you're SOL.
I've spent the better part of 1/2 a day trying to talk these jokers.
My search for a new insurance co. begins now.

I originally had both auto and home insurance with RBC. I had called to cancel my home insurance as I was no longer living in the home. I then called to change the address for my auto insurance and they asked me over 20 questions, I was on the phone for about an hour being placed on multiple holds. It was a horrible experience. All I wanted to do was change my address which is something that should have been done in 5-10 mins max.
Very upset with the service and the unnecessary questions.

when I talked to the manager she even refused to give me any discount to keep client or to keep business I really disappointed, they took double payment and now I lost almost $ 280 with no valid reason

My experience - I relocated from one city to the next thinking my son's father was going to be moving with me; this didn't end up happening though. However, RBC for some reason didn't "believe me". They wanted me to track down my son's father (who is abusive) and ask him for his driver's licence number. I asked to speak with a Manager; the same thing. If I didn't provide his licence number, my insurance would be cancelled? I am now with another insurer (AWESOME carrier) and they could not believe RBC treated a customer this way. I was told by this company that all that needed to do was to write a statement stating my son's father did not relocate to the new city with us (this is what the new company would have had me do). They are also really expensive with rates in comparison with other providers. Go with an insurance broker who will shop deals for you. NEVER go with a financial institution. Horrible experience. My deductible is now 1/2 of what RBC was giving me and I get lots of other bonuses as well. I had the bare minimum with RBC; when I switched to another insurance company, I was already down $30 per month!!! My plan was renewed this month, and it is down another $35.00!!!

I called them to see if I have to move to my mother`s house so get a lower insurance but they kept me on the phone for 1 hour and finally said someone should review my claim since they dont know what is the truth ( means I am lying to them). waited for 48 hours for a call back and finally received a letter saying my policy has been cancelled...

Note that if you want to change from the RBC to any other insurance company you have to pay a full month if you cancel before renewal date even if you are insured for more than 10 years with them simply they do not care