RBC Insurance Auto Insurance Reviews

Sunny U. and Rabia S. treat RBC clients as if they are criminals

I wanted to remove a household from the policy as that person is out of the country, the advisor said the person should be on the policy, after explaining to the advisor that the person is abroad and might not be back within 6 months, he goes like :" Your insurance went up by 500 dollars for removing that person", He refused to add that person back to the policy, and said :" why would we?" in a mean condescending way.

I decided to speak to another agent, Rabia S., she said that we will send you a form to sign, and just letting you know that this form is a legal document as there has been misrepresentation of information. I asked :" what info has been misrepresented? no one can predict the future, I can't give RBC an answer when that household number is coming back!! maybe tomorrow, maybe a year from now.. Rabia S. goes like :" Ten minutes ago, you told the other agent that the person won't be back for 6 months, now you changed your mind"
Well, first of all, its not her job to interrogate me, these ten minutes is what it takes for someone to call and ask the person" when do you think you are coming back".
Throughout the conversation, I was told that any household who is licensed has to be added to the auto policy, its by law!! This is a split of the regulation, the person can actually sign a paper saying that he/she will not be using the car at all. I was not told that by Sunny and Rabia.

I am basically shopping around for policies, I made 3 policies for three different vehicles, interestingly enough the first two vehicles had a household on them, the third vehicle they decided to remove the household!!!

I had been with RBC for 7 or 8 years with no problem. Upon renewal my auto rates jumped about 30 %, no tickets, no claims, the only thing that changed was that both my two vehicles and I got a year older (me 65). I was told that if I replaced the older of the two my rates would go down a bit because the new one would have more safety features ???? Six months later I did just that...the rates were the same but they told me that I no longer qualified for the "Multi Vehicle" discount so my rates were actually going up some more. The reason, I was told, was that I was the only driver on both vehicles, each vehicle needs a principal driver for the discount to apply. I can only drive one vehicle at a time so they would actually be better off, but that makes no difference to them. What kind of complete nonsense is that!? I'm too old and impatient to deal with such incompetence and BS so I switched companies and saved over $1,000.00....and got my "Multi Vehicle" discount! Next time Kathleen Wynne decides to help us with auto insurance will someone please just stifle her!

The worst insurance company. They are the least helpful people and they only tell you about what is more expensive they don't want to give you good insurance or cheap insurance they just want your money and don't care about if you can afford it. They charge you a way to much and when you call to talk to them all the do is to try to get you off the phone as quickly as possible and they just try to tell you what you want to hear even if it's not true. Switched and was much happier without them.

My dad passed away 2008 , at that time we changed home / auto policy to my 89 yr old mothers name - RBC even sent the documents " in the estate of " as well as a new policy under my mothers name.
from 2008 till present they have been sending the policy renewals in my mothers name and debiting her account .
Today we called to say we had sold the care and to cancel the auto policy . RBC is refusing to cancel the policy as it is in my dad's name ??
I I gave them the dates / copies of all the letters showing the recognized his passing and the policy was not in my mothers name ...
Not good enough apparently ...so until a dead mad calls them to cancel the policy they are going to continue to take $ from my mothers account for a car she does not own .

I was stupid and switched to RBC 4yrs ago, I haven't fit one good thing to say about them be it horrible customer service constantly increasing rates, and they refuse to fix your vehicle properly even when I took it to their approved facility. Now they quote me a price then won't put full coverage until I took it for inspection, so after 6 weeks of the only 1 place that does this for RBC finally doing it, they double my deductible, double the cost, say they won't cover the rims or the stereo, and they will only pay half what the auction value is on the car!! I have multiple vehicles and multiple house policies, and now ill be taking it elsewhere!! Did I mention I have no tickets and only 2 claims in 20 years!!

Went with RBC as I heard people talk bout great experience on car claims. Ive never had one but have heard it can be a nightmare. Since I bank with RBC I though why not and got a quote. It was $100 a year more than other quotes but decided to go with it. Then year 2 it increased 10% a year and then year 3 went up another 15%. I could not believe this. Went and called a broker and saved $1200 a year. Bye Bye RBC I will never make that mistake again.