RBC Insurance Auto Insurance Reviews

Customer service is a joke, had to wait on hold each time between 1 and 2 hours! Once I actually get to speak to someone, they were completely incompetent and unhelpful. Tried to get an RV trailer insured, they claimed that they could not insure it unless I could guarantee that I would park it in a secure location (fenced, alarmed yard did not count as such, apparently). Their suggestion was to rent a garage for our camper! Seriously? After a week and several frustrating conversations, we went to a different broker, got insurance for our trailer in about 15 minutes, no hassle. After this experience, we cancelled our home and auto policies with RBC, as after a bit of research we also found we were overpaying by about $1200/year but were told we were being charged $350 in penalty for early cancellation of policy... Smells like a scam? Yeah, feels like we got scammed, too. Learned our lesson, glad to be rid of them

I have been trying to cancel my policy for over three weeks now. I've been on hold for almost 4 hours multiple times, when you leave your number, no one calls back...definitely giving me the runaround. Each time, they would ask for another task for me to do to get the cancellation "approved". Due to this, the policy was renewed and I was charged for this month!!! Absolutely ridiculous! I cannot wait to never have to deal with them again.

I moved from Alberta to Ontario and called RBC to transfer my auto insurance. They increased my premium almost $500 for the same coverage. When I asked why, they said it was because Ontario is just more expensive.
So I shopped around and found other insurance carriers that will give me the same coverage for around the same cost as what I was paying in Alberta. When I cancelled my RBC policy they charged me a cancellation fee equal to one month.

Phoning these guys is a JOKE!
They'll give you a call back option and " we will get back to you in over 30 minutes" - not IN 30 minutes but OVER 30 minutes and if you need your phone while they're calling back, you're SOL.
I've spent the better part of 1/2 a day trying to talk these jokers.
My search for a new insurance co. begins now.

My experience - I relocated from one city to the next thinking my son's father was going to be moving with me; this didn't end up happening though. However, RBC for some reason didn't "believe me". They wanted me to track down my son's father (who is abusive) and ask him for his driver's licence number. I asked to speak with a Manager; the same thing. If I didn't provide his licence number, my insurance would be cancelled? I am now with another insurer (AWESOME carrier) and they could not believe RBC treated a customer this way. I was told by this company that all that needed to do was to write a statement stating my son's father did not relocate to the new city with us (this is what the new company would have had me do). They are also really expensive with rates in comparison with other providers. Go with an insurance broker who will shop deals for you. NEVER go with a financial institution. Horrible experience. My deductible is now 1/2 of what RBC was giving me and I get lots of other bonuses as well. I had the bare minimum with RBC; when I switched to another insurance company, I was already down $30 per month!!! My plan was renewed this month, and it is down another $35.00!!!

The worst insurance company. They are the least helpful people and they only tell you about what is more expensive they don't want to give you good insurance or cheap insurance they just want your money and don't care about if you can afford it. They charge you a way to much and when you call to talk to them all the do is to try to get you off the phone as quickly as possible and they just try to tell you what you want to hear even if it's not true. Switched and was much happier without them.