RBC Insurance Auto Insurance Reviews

I was a client of theirs for 9 years. Last year I was rear-ended and I have to send emails each week requesting an update but my broker refuses to call me back to answer my questions and explain to me the process in supplying my medical bills... Horrible customer service. Then this year my insurance was up for renewal on March 9 (Saturday), I mailed it over March 3 - I realized it was tight but was optimistic that it would arrive on time. I hadn't heard anything or got any mail regarding the application, so I figured it was sitting on someone's desk awaiting approval. A month goes by and I decide to call. Turns out it arrived March 11 (Monday) and they internally marked it as "too late" and threw it out, they didn't issue out a mail informing me... they didn't send me an email..they didn't call me - NOTHING. So I started up a new application with that guy and he told me if I don't hear anything in 2 weeks then call back... I waited the 2 weeks and this time they say it was thrown out because I didn't put "n/a" in the appropriate boxes and that now because I was a *brand new client* I could only purchase full coverage as opposed to the comprehensive/liability that I wanted - with no reasoning. They informed they only communicate via MAIL which even if it was true, I would have received a letter from them the week previous saying my application didn't go through, but I didn't get anything. So to sum it all up their customer service skills are non-existent. They require hand-holding and harassment for them to take your money. It's not worth your time... I called up another insurance company and got everything finalized over the phone and email within 30 minutes. How easy the other company made the process almost brought me to tears because of how long I put up with RBC's crap.

Just want to switch vehicles insured... started at 6.30 pm phoning their system kept going dead... 8.00 pm and still no answer... I am looking for a new insurance company... can't change things or make requests over the internet either... look for another company that values you as a customer!

I was 7 years with RBC insurance, now RBC Aviva insurance, for both my home (paid policy in full upfront) every year, Auto Insurance & life. My expiration date had ended on my credit card used to make installment payments on auto policy only. So the payment went NSF. My yearly policy for auto had just renewed. Not knowing I was sent a letter stating your policy was cancelled in 15 days. Hoping to not have any interruption in service I offered to pay the policy premium in full (1 pay) as I do my house insurance & they still were unwilling to continue coverage. I have a clean driving record with zero claims ever. I was told by RBC that I would have to reapply and the only acceptable form is a written application, not over the phone, & it would take 3 to 4 weeks to reissue a policy. You see this was done by RBC Aviva so they can raise premiums. What a joke. Shame on Royal Bank of Canada for putting their name on this garbage business practice!!

Went with RBC as I heard people talk bout great experience on car claims. Ive never had one but have heard it can be a nightmare. Since I bank with RBC I though why not and got a quote. It was $100 a year more than other quotes but decided to go with it. Then year 2 it increased 10% a year and then year 3 went up another 15%. I could not believe this. Went and called a broker and saved $1200 a year. Bye Bye RBC I will never make that mistake again.