RBC Insurance Auto Insurance Reviews

Two days in a row I get disconnected from RBC Insurance toll-free line. Each day I waited over 2 hours. Still can't drive my new (used) autohome because I can't even get it insured because I'm still trying to add it, I'm on hold so I have time to write/vent the second Issue: Home Insurance with RBC, I had hail damage on my roof July 6, 2018. My shingles are damaged & today August 21, 2018, I'm still waiting for the adjuster/contractor to write his report to send to RBC. The adjuster they used from Home Depot was rude & could not call me as he was asked to do so I could attend his assessment. I'm still not sure if he did really make it to view my claim 2 months LATER!!! Disappointed all around, I may have water damage as my shingles now need full replacement & I don't know how to move forward because we have been waiting almost 2 months for an answer. Worse service I've had, ever. Auto & Home insurance with RBC is not worth the possible minor saving because they have the worst service. Go elsewhere, trust me

Customer service is a joke, had to wait on hold each time between 1 and 2 hours! Once I actually get to speak to someone, they were completely incompetent and unhelpful. Tried to get an RV trailer insured, they claimed that they could not insure it unless I could guarantee that I would park it in a secure location (fenced, alarmed yard did not count as such, apparently). Their suggestion was to rent a garage for our camper! Seriously? After a week and several frustrating conversations, we went to a different broker, got insurance for our trailer in about 15 minutes, no hassle. After this experience, we cancelled our home and auto policies with RBC, as after a bit of research we also found we were overpaying by about $1200/year but were told we were being charged $350 in penalty for early cancellation of policy... Smells like a scam? Yeah, feels like we got scammed, too. Learned our lesson, glad to be rid of them