Aidan Colqhoun is such an amazing person!
by Monira Zaman on Oct 27, 2023
4.7 out of 5 stars
We've been insured with RBC for 5 years now. We have never had a claim, but I did have a minor, my fault collision. They had a really helpful line that talked me through the benefits and consequences of filing a claim. It was cheaper in this case to give the other individual $500 cash and not have my premiums increase. They have been very helpful when changing vehicles/drivers and when I've called to clarify my coverage (which has always included what I was worried about). Today, I got my renewal package in the mail and our monthly premiums for home/auto will be going down by $80 a month! That's a 36% discount without having to shop around (I had, and our new rate is in line with the lowest quotes I've seen with less coverage.). Needless to say, I'm pretty happy. Oh also they reduced our deductibles. Just because. I can't really complain.
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I had a critical situation where my brother drove my car and had bad accident. The support i got was amazing! He was empathetic, he was kind, understanding and provided wonderful customer service. Although my broker was not at all prompt and helpful but because of my agent my problem got resolved quickly. He is very knowledgeable and he knows the laws and rules properly.