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RBC Insurance Auto Insurance Reviews

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(265 reviews)
RBC Insurance
1.4 out of 5 stars:
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Ridiculous wait times.

by Maggie on Jun 1, 2022
1.5 out of 5 stars

Promised a call back which never came. RBC Ins was 1000% better before its acquisition by Aviva. Will change my insurance rather than deal with 4+ hours-long wait time.

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NO CUSTOMER SERVICE!!!

by AngryAF on Jul 7, 2020
1 out of 5 stars

I've been hung up on 4 times out of 5 times I've contacted this horrible company. Not hung up because of me... I never even got to speak to an agent. Just waited on hold or waited for a callback and when it rang to an agent, I was hung up on. So that wasn't the beginning of my HORRIBLE experience. At first, they upped my truck insurance $30/month. I called a bunch of times with the hang-ups, fuming mad, finally got them to reduce my rate as I was working from home. Set up an online account so I didn't have to deal with them... NOPE....they put my spouse's car under my account and today I tried to contact them back to fix it.....same hang-up issue. Waiting for the second callback... Will see if that one works. But now I'm done so I'm going to research other companies.

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Garbage

by Thivi on Jun 26, 2020
1 out of 5 stars

Their waiting time on the phone is insane!!! Then at one point, it will say if you want us to call back please press 1 and you won't lose your spot we will call back within this minute to these minutes (ex. 39 to 47mins). Trust me you won't get a call on time! They will call you back after 1 hour and when you answer they will put you back on hold for another hour!!! What is the point of asking to call back?? I do not suggest this company at all they do many mistakes as well. Overall they are irresponsible!!

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