RBC Insurance Auto Insurance Reviews

I called yesterday evening and the recording said there wasn't enough time before closing to handle my request. I called back this morning right at 8:00 and am still on hold. I called the insurance number but was transferred to banking and then back to insurance. Terrible service. One of the hold recordings encourages you to make a service request by email and at the end, the chipper smarmy voice says "save time!". Does not make me feel like a valued customer at all, makes me feel like they think it's funny.

I called at 8 am this morning right when their hours open and was told approximately a 7-11 minute wait time. I have been on hold for almost 11 hours now! This is unbelievable customer service. All I want to do is change ONE THING in my policy. All I want to do is pick up my new vehicle and I ended up having to leave my current vehicle at my dealership so now I am carless all because I need ONE PIECE OF PAPER from this insurance company that I was told had been faxed to my dealership but WAS NOT. I am very upset and appalled by this poor customer service. 11 HOURS???? Like really? I know there is a staff shortage everywhere but 11 hours on hold?? That is just absurd. I could work an entire 8-hour shift before getting ahold of this insurance company. Ridiculous! BTW I am still on hold :)

We just purchased a second vehicle, and called in to add it to the existing policy. 2 hours and 15 minutes in total! Unbelievable!
Based on this fact I will never ever use Aviva again. Now I worry about how long it will take if I ever need to make a claim. Originally it was RBC insurance, which had great customer service and agents were knowledgeable and efficient. Never ever again... Will be looking elsewhere when the policy is up for renewal.

Been with them for three years. Tried to call to modify my coverage to lower my rates but had to wait over 2 hours. Tried calling many times each time waiting more than an hour before getting cut off. Never reached an agent even though I tried for over a week. Ended up going somewhere else instead and got a much lower rate! RBC is a waste of time and overpriced.

I have made 3 attempts to speak to someone about removing a car from my policy. No surprise they don't offer this as a self-serve feature. Waited upwards of 1.5 hours and the last time I waited for 2 hours and was promptly cut off by an automated voice message. Shopping for a new insurance provider

RBC Insurance is a disappointment. I bought insurance with them and was not given a broker. This is what causes you to wait hours on phone trying to get them to solve your problem. Even if you cancel with them, they tried to frustrate you by having stuff on your policy to stop others from insuring you.

I can't describe how mad I am, on hold for 3 hours and no answer yet.
The worst customer service I have ever experienced. Time to move on, can't deal with an unprofessional bunch...
Anyone looking for insurance, please don't waste time here.

I've been on hold for more than 4 hours, the call randomly disconnects and now I'm on hold for god knows how long before I probably get disconnected again. I need to change a simple thing with my policy which would take less than 5 minutes and I cannot get a hold of absolutely anyone. What a waste of my time. They need to hire more agents ASAP or I will be switching to another insurance company. I don't care if the price is worse.

Have been on a call to update my policy for the past 4 HOURS, and still no assistance... They have us handcuffed with this terrible insurance provider that is RBC. If given the freedom, I would have changed Insurance providers a long time ago!