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Have been on a call to update my policy for the past 4 HOURS, and still no assistance... They have us handcuffed with this terrible insurance provider that is RBC. If given the freedom, I would have changed Insurance providers a long time ago!
What the hell! I know it is limited customer service during the holidays but this is seriously feeding up. I was on hold for 3 and 1/2 hours and you hung up on me. I still need to make changes and now it won't even give the option for you to call back. You can't do anything online! You have no chat that is a help! You are so antiquated with your technology, at least have more service people working! I will be changing as soon as my policy is up for renewal.
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I called yesterday evening and the recording said there wasn't enough time before closing to handle my request. I called back this morning right at 8:00 and am still on hold. I called the insurance number but was transferred to banking and then back to insurance. Terrible service. One of the hold recordings encourages you to make a service request by email and at the end, the chipper smarmy voice says "save time!". Does not make me feel like a valued customer at all, makes me feel like they think it's funny.
I called at 8 am this morning right when their hours open and was told approximately a 7-11 minute wait time. I have been on hold for almost 11 hours now! This is unbelievable customer service. All I want to do is change ONE THING in my policy. All I want to do is pick up my new vehicle and I ended up having to leave my current vehicle at my dealership so now I am carless all because I need ONE PIECE OF PAPER from this insurance company that I was told had been faxed to my dealership but WAS NOT. I am very upset and appalled by this poor customer service. 11 HOURS???? Like really? I know there is a staff shortage everywhere but 11 hours on hold?? That is just absurd. I could work an entire 8-hour shift before getting ahold of this insurance company. Ridiculous! BTW I am still on hold :)
Been with them for three years. Tried to call to modify my coverage to lower my rates but had to wait over 2 hours. Tried calling many times each time waiting more than an hour before getting cut off. Never reached an agent even though I tried for over a week. Ended up going somewhere else instead and got a much lower rate! RBC is a waste of time and overpriced.
I have made 3 attempts to speak to someone about removing a car from my policy. No surprise they don't offer this as a self-serve feature. Waited upwards of 1.5 hours and the last time I waited for 2 hours and was promptly cut off by an automated voice message. Shopping for a new insurance provider
RBC Insurance is a disappointment. I bought insurance with them and was not given a broker. This is what causes you to wait hours on phone trying to get them to solve your problem. Even if you cancel with them, they tried to frustrate you by having stuff on your policy to stop others from insuring you.
Dealing with an urgent matter and there is no way to contact RBC insurance. Absolutely dreadful. Have been waiting on the phone for over 2 hours and still no answer.
What am I supposed to do? Insurance was supposed to transfer to the new car today but the dealership did not have the new car ready. I am picking the car up tomorrow first thing, but the old car will not have insurance first thing tomorrow morning. Ahhhhhh! Why can’t you answer the phone? No more COVID excuses. Hire people back to be able to provide a decent service. BEYOND AWFUL
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Customer Service is horrific!!! Unacceptable wait times. You make enough profit, and hire more agents to deal with your call volume.
I have been with RBC for over 30 years and using their home and auto insurance for 15 plus years.
Obviously, time to change.
Ridiculous waiting two-plus hours on hold and then two-plus hours only to have to call back the next day and now have been waiting for two-plus hours on hold again and still have not spoken to a human.
All of this wasted time to add a new vehicle to my policy. I am paying you for the pleasure to waste my day! Time to use my feet and walk away!
I've been on hold for more than 4 hours, the call randomly disconnects and now I'm on hold for god knows how long before I probably get disconnected again. I need to change a simple thing with my policy which would take less than 5 minutes and I cannot get a hold of absolutely anyone. What a waste of my time. They need to hire more agents ASAP or I will be switching to another insurance company. I don't care if the price is worse.