RBC Insurance Auto Insurance Reviews

I've been hung up on 4 times out of 5 times I've contacted this horrible company. Not hung up because of me... I never even got to speak to an agent. Just waited on hold or waited for a callback and when it rang to an agent, I was hung up on. So that wasn't the beginning of my HORRIBLE experience. At first, they upped my truck insurance $30/month. I called a bunch of times with the hang-ups, fuming mad, finally got them to reduce my rate as I was working from home. Set up an online account so I didn't have to deal with them... NOPE....they put my spouse's car under my account and today I tried to contact them back to fix it.....same hang-up issue. Waiting for the second callback... Will see if that one works. But now I'm done so I'm going to research other companies.

Their waiting time on the phone is insane!!! Then at one point, it will say if you want us to call back please press 1 and you won't lose your spot we will call back within this minute to these minutes (ex. 39 to 47mins). Trust me you won't get a call on time! They will call you back after 1 hour and when you answer they will put you back on hold for another hour!!! What is the point of asking to call back?? I do not suggest this company at all they do many mistakes as well. Overall they are irresponsible!!

Initial rates are reasonable, but once you become their client, they just keep increasing premiums without any explanation and waiting to speak to someone at their call center is also brutal. I highly recommend going elsewhere!

We called RBC customer service and waited for 2 hours before somebody picks up our calls. Due to the current situation right now we heard that another insurance company is giving a discount because we are not using our vehicle as we are working from home for almost a month now. RBC Insurance did not help at all. What they offered is to suspend the insurance and therefore you cannot use your vehicle at all. What kind of service they have. How can you not use your car especially this kind of situation, of course, we need to go out at least once a month to buy groceries but that is in your nearby area. We are only asking for a discount. It is so frustrating.