RBC Insurance Auto Insurance Reviews

Customer Service is horrific!!! Unacceptable wait times. You make enough profit, and hire more agents to deal with your call volume.
I have been with RBC for over 30 years and using their home and auto insurance for 15 plus years.
Obviously, time to change.
Ridiculous waiting two-plus hours on hold and then two-plus hours only to have to call back the next day and now have been waiting for two-plus hours on hold again and still have not spoken to a human.
All of this wasted time to add a new vehicle to my policy. I am paying you for the pleasure to waste my day! Time to use my feet and walk away!

Terrible call service! I've been on hold for the past 4 hours and still, no one is available to assist me. Definitely thinking of taking my business elsewhere.

Terrible phone system. Pressing the buttons doesn't work consistently. I'm currently on hold for almost 3 hours to speak with an agent.

Have been trying to get service for about 9 hours now. This morning, I first called and was sent to a travel insurance assistant, who of course couldn't help me with my car insurance. He transferred me to a car insurance assistant who was not qualified to deal with policies in my province. She transferred me again and I waited another two hours (a total of approximately three at this point). My phone hit low battery mode and hung up on me. Called again and was offered a call-back option. Agreed and they called back another two hours later. Was put on wait mode again, and had to hang up after another half hour of waiting because I had an appointment to attend (totalling 5.5 hours now). Called back a third time after my appointment and have been waiting for another three hours without any response. Spend most of my day getting quotes from other companies, and cannot wait to switch!

Just to save 10-20$ I would not recommend RBC insurance. Worst experience ever. Trying to reach them since yesterday to get a quote to add a driver and now thinking it is better to switch with another insurer and totally cancel this policy. These guys do not have employees or I don’t get it.

I called as I needed to add a vehicle. And I noticed they needed to make a correction to another change I asked for 2 months ago. I had to wait 2.5 hours to add the vehicle and have them make the correction. These were both done wrong and I had to call again now and have been waiting 3 hours. Still waiting for a person...

What the hell! I know it is limited customer service during the holidays but this is seriously feeding up. I was on hold for 3 and 1/2 hours and you hung up on me. I still need to make changes and now it won't even give the option for you to call back. You can't do anything online! You have no chat that is a help! You are so antiquated with your technology, at least have more service people working! I will be changing as soon as my policy is up for renewal.

Ever since Aviva partnered with RBC it's been a nightmare. Straight-up rip-off pricing. Terrible phone agents. They'll talk over you and hang up at their comfort during the middle of calls. Wait times were anywhere 40mins to 24hrs for them to call back if one of them chooses to. I've been on hold for 5 consecutive days 4hrs each day no one bothers picking up just stupid recording keeps playing over and over. I was a customer for 10years and this is the first time ever I had to call them to bind myself in headache. I will never give them my and family or friends business ever again. I am already pulling out insurance and banking with them and about 20 friends to follow. Yeah! Believe it or not... bye-bye RBC. KEEP UP THE IDIOCRACY TO THE MAX...

The worst customer service. On the phone for over an hour, the second call. First was disconnected with no call back after being put on hold and being on the call for 20 minutes. This was for home insurance, 4 policy’s with them now for over 5 years. No claims. Paid on time always. Was asked questions there’s no way I could know the answers too, was asked to provide the info I could have no access to. “Please, provide proof the furnace was installed by qualified personnel”. I’m the fourth owner in 20 years. Called 3 other insurers after with great, easy experiences. Goodbye Aviva.