RBC Insurance Auto Insurance Reviews

Have been trying to get service for about 9 hours now. This morning, I first called and was sent to a travel insurance assistant, who of course couldn't help me with my car insurance. He transferred me to a car insurance assistant who was not qualified to deal with policies in my province. She transferred me again and I waited another two hours (a total of approximately three at this point). My phone hit low battery mode and hung up on me. Called again and was offered a call-back option. Agreed and they called back another two hours later. Was put on wait mode again, and had to hang up after another half hour of waiting because I had an appointment to attend (totalling 5.5 hours now). Called back a third time after my appointment and have been waiting for another three hours without any response. Spend most of my day getting quotes from other companies, and cannot wait to switch!

If you want to pay for nothing but an automated robot to call for help then get Aviva. No one to call, miserable robots everywhere. Use a service that employers are humans.

I had to call in because RBC made mistake on my name on the auto policy. The total wait time was 4+ hours. Transferred by 5 different agents and every time they tell me: - sorry, the wrong department let me transfer you then continue to wait. How can you transfer me wrong 5 times???!!! One of the agents said it can be a system glitch... I understand that wait time can be long during COVID but being transferred to the wrong department 5 times is unacceptable.

I had a stone chip in my windscreen within days of purchasing my new car, a Subaru Crosscheck. I had called the phone number on the liability card to enquire about whether I would have to pay a deductible or not if I made a claim to repair this stone chip. I was passed to three different customer services representatives, berated for calling the incorrect number (despite this number being on the liability card), and apparently annoyed the last of these customer service representatives because she became exasperated that I would not just make a claim without knowing whether or not a deductible was involved. This last customer service representative put me on hold for over 45 minutes. Unbeknown to me, this then put me into afterhours and your afterhours customer service representative could not help me.