RBC Insurance Auto Insurance Reviews

I received a letter to call regarding auto insurance and if I didn’t speak to a person within 10 days changes or cancellation to my policy could result. When I called I had to go through a virtual assistant that asked no relevant questions then was put on hold and has to listen to endless ads telling me to use email to contact them. Then when I reached a person he had to put me back on hold to find the letter and then kept re-asking the same question over and over again though I had answered him fully. I mean how many different ways can you say that you have two people on the policy and name them. Unnecessary and VERY frustrating. He put me back on hold and as I waited the call was ended. Not great service and certainly not what one expects from RBC.

I called the service number on the policy document received with a billing question about my car insurance policy. Was on hold for over an hour. The line connected and I got the message about the call being recorded then was placed back on hold. 5 minutes later someone picked up and told me I had reached the wrong department. She placed me back in the cue. 10 minutes later someone new picked up and told me again I was sent to the wrong department and he instructed me on how to call in the right way which I had already done. Put back in the cue only to go through the whole connecting set of questions and then was hung up on. Called back and now I’m told will be a 3.5 to 5-hour wait. It’s ridiculous.