Please stay away !
by Mohamed Amine Chakroun on Oct 5, 2023
1 out of 5 stars
I called RBC to cancel my insurance and they charged extra month I already paid of $345 and an extra $108.. worst experience .. I would never go to RBC again.. they are stealing money…
Refuse to stop billing me even though I haven't been insured with them in months. Everywhere from claims to just basic customer support was an awful and aggravating experience. When I made a claim someone had hit and run me (another person was caught minutes after) labelled it as my fault and closed the case without notifying me. Fighting the case is almost impossible they claim not to have an ombudsman. Even paying for repairs they refused to let me get my car repaired anywhere but a one particular body shop chain. They are known and have experienced them raising prices mid-term without notifying you. It is not uncommon to be misbilled, double-charged etc... and they will claim that nothing of the sort happened to have to fight tooth and nail to get your money back. They wanted a 3000$ cancellation fee. Wouldn't trust this company if my life depended on it I urge everyone to STAY AWAY FROM RBC/AVIVA INSURANCE!!
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The first time I enrolled with them, I got a better rate than what I had previously. In one year, they decided to increase my premium by 30% for no reason.
Once I sold the car, I had to pay cancellation fees and I was not reimbursed for last month which I paid in advance.
This is really pathetic!
Cheap, unprofessional company !