RBC Insurance Auto Insurance Reviews

Over the last three years, they worked hard to get rid of me as a customer. The form to fill out when Aviva become the underwritten was a horrible experience. I had to go into a branch for help because the people on the phone have conflicting answers. Then on renewal time, I had to provide every person who lived in the household who could drive. I thought doing once on that form was bad enough but they could not find it following years and I would have to track it down again. They made me feel like a criminal and it was my fault it was not there and if I did not provide it I would not be covered. You are on the phone waiting for two hours to get someone to speak to if you are lucky. When I went to cancel I was asked why and I basically stated the above and said thank you and that is it.

I've moved and need to change my insurance policy. Called and was told the wait time would be under an hour. Have now been on hold for 1.5 hours. Previously I have called and been offered the option to get a callback. But was not given that option this time. So inconsistent and frustrating!

I called yesterday evening and the recording said there wasn't enough time before closing to handle my request. I called back this morning right at 8:00 and am still on hold. I called the insurance number but was transferred to banking and then back to insurance. Terrible service. One of the hold recordings encourages you to make a service request by email and at the end, the chipper smarmy voice says "save time!". Does not make me feel like a valued customer at all, makes me feel like they think it's funny.

Promised a call back which never came. RBC Ins was 1000% better before its acquisition by Aviva. Will change my insurance rather than deal with 4+ hours-long wait time.

I called at 8 am this morning right when their hours open and was told approximately a 7-11 minute wait time. I have been on hold for almost 11 hours now! This is unbelievable customer service. All I want to do is change ONE THING in my policy. All I want to do is pick up my new vehicle and I ended up having to leave my current vehicle at my dealership so now I am carless all because I need ONE PIECE OF PAPER from this insurance company that I was told had been faxed to my dealership but WAS NOT. I am very upset and appalled by this poor customer service. 11 HOURS???? Like really? I know there is a staff shortage everywhere but 11 hours on hold?? That is just absurd. I could work an entire 8-hour shift before getting ahold of this insurance company. Ridiculous! BTW I am still on hold :)

I have been trying to reach RBC insurance for a simple policy change for an ENTIRE week. Been on hold for HOURS every day. Sometimes their automated system would say that the wait is close to 6 HOURS! That is beyond my imagination. I am not going to make the change anymore. I AM CALLING TO CANCEL! IF I can even get to speak to someone!
Also, at renewal, they increased my premium for no reason. The phone agents are mostly Indians who have no clue what they're doing and it's hard to understand what they're saying.

Been with them for three years. Tried to call to modify my coverage to lower my rates but had to wait over 2 hours. Tried calling many times each time waiting more than an hour before getting cut off. Never reached an agent even though I tried for over a week. Ended up going somewhere else instead and got a much lower rate! RBC is a waste of time and overpriced.

I have made 3 attempts to speak to someone about removing a car from my policy. No surprise they don't offer this as a self-serve feature. Waited upwards of 1.5 hours and the last time I waited for 2 hours and was promptly cut off by an automated voice message. Shopping for a new insurance provider

RBC Insurance is a disappointment. I bought insurance with them and was not given a broker. This is what causes you to wait hours on phone trying to get them to solve your problem. Even if you cancel with them, they tried to frustrate you by having stuff on your policy to stop others from insuring you.

I have been with RBC since 1990. I made a change to the coverage of a summer car to be parked for the winter, they confirmed the change in writing, but actually cancelled the policy on my wife's vehicle. She then unknowingly driving the car with no insurance for 6 months. When I called to restart the insurance on the parked car, they identified the error, and instructed me to pay for the dollar value of the correction, but they were going to be so kind as to not charge me for the time my wife was driving with no insurance. Please keep in mind this took several days, several calls, and being on hold for several hours. In addition, they increased my home insurance by 25% and raised the annual rates on my wife vehicle by 50% even though she has had no tickets or accidents. I an currently obtaining quotes from other providers.