RBC Insurance Auto Insurance Reviews

I've been an RBC Insurance customer for over twenty years. Everything was great until a few years ago when RBC got Aviva to operate this part of RBC's business. 1) Out of the blue in April, I got a letter saying I had to re-apply for my auto insurance or they'd cancel my policy. This was done under the pretense of "updated customer information". Of course, nothing had changed and it made no sense as to why they were making us re-apply. 2) This requirement included a bloated application form, including stuff that really needed an insurance professional to fill out, but there was no guidance provided. I've done online forms for other agencies when checking prices, and none of them were remotely this indecipherable (yet they were just as comprehensive for the information they asked). We re-applied and got our insurance on our second try, with no notes on what we did wrong to offend the insurance gods the first time. 3) Now we must pay an annual lump sum for our insurance, not monthly payments. Why? Ask those insurance gods again, because I have no clue. 4) If annual payments aren't bad enough, they didn't inform us that they stopped the automatic billing from our bank account, so we got a letter in the mail telling us we were late. There's no option I can see to go back to automatic billing. In short, if you're a new customer, avoid RBC Auto Insurance. If you're an existing customer, consider leaving (I can't even begin to imagine what it would be like to have to file a claim with them).

Since RBC Insurance merged with Aviva the customer service has been none existent. Like others, I had to reapply for my car insurance, the letter they sent with it was not very pleasant! My home insurance went up by 50%. I was with Aviva before and didn’t like them so I was extremely disappointed when RBC aligned with them. I had to wait on hold for 1 hour to tell them I was not renewing my policies. Don’t waste your time, look elsewhere!

Was raising my auto insurance rates every year, even though my vehicle was getting older, and I hadn't made any claims or received any speeding tickets. Was frustrating because they arbitrarily took away discounts applied previously for no reason. Renewal time was up and I told them that I only wanted a temporary policy for a couple months, as I was selling my vehicle. (In the meantime, I had purchased a new vehicle and insured it with someone else for cheaper). After I sold the older vehicle, which took longer than expected, I called to cancel that policy. I was surprised to find out that they were charging me a cancellation fee! I explained that I told their rep right from the beginning that I only needed the policy for a couple months as I was selling the vehicle. I was surprised to learn that they don't even offer a temporary policy, which they should have told me from the beginning. Thirteen years with home and auto insurance without any claims and they wouldn't budge on dinging me with a $48 fee. And I had to wait 1hr and 21 minutes to get this news! Disgusting!

I had the worst experience with RBC Insurance. Without sending me a renewal notice, they hiked up my insurance by $100 and, when I called them to get it cancelled since I moved to another insurance company, they charged me a policy cancellation fee even though it was their fault. I do not recommend RBC to anyone.

I have been dealing with RBC for 8 years. I have never had so many issues with them then in the last week. I have escalated my call and nobody has contacted me yet. Although I have been a customer for the past 8 years and added a 2016 vehicle, they're charging me over $3,000. They are telling me that there is nothing they can do. While I look up other quotes by the internet and calling other companies, there quote is below $2,500. With all the issues going on over this week, we decided to update my policy, (before I added the new vehicle) and now can't cancel my policy even though they're stealing my hard earned cash. I will be escalating up to the ombudsman if I have too.

Did you know it is impossible to complain about the lack of service that you receive from Customer Service? There is no way ... really. I called customer service and asked for a manager. I had to fight for half an hours to escalate. Then I heard they will call me back in 24 hours. Nobody did. Called again ... same story. 45 min waiting in the queue, 30 min arguing to get it escalated... somebody was to call... NOTHING. Asked for a manager - refused. Asked for callback ... nothing. The best is the agent, actually, closed the case noting... customer could not decide what to do... Finally, I found general website with complaints section. Filled what was needed and again ... no callback. They don't care...simple.

I'm trying to take a car off insurance and nobody is there to pick up. I have been waiting for over an hour.

After waiting on hold for an hour and a half (supposedly was going to be a 20-40 minute wait) to change the car on my policy to the new car I just purchased, and after correctly answering all the name, address, phone number on file, date of birth, number of cars on policy questions. I was then asked how much my monthly premium was and how I paid - information I was not sure of off the top of my head. My rate just changed and I couldn't remember if I paid with my credit card or bank withdrawal. Because I could not answer 2 of the 7 questions correctly I was advised the customer service rep could not assist me with my call. This is the fourth time I have had to call RBC recently due to a move so had to update my auto and home policies. Each time I have had to wait at least 45 minutes. I requested the call-back one time and it never happened so now I wait. When policy renewal time comes around next year you can be sure I will NOT, no way, never again, be renewing with RBC.

I get a letter two months ago that says I need to completely resubmit all my application documents for my auto insurance. And that now my premiums need to be paid in full up front, lump sum. No monthly payments? I've been trying to reach them over the phone all week. I have been on hold for multiple hours, with NO CALL BACK OPTION? I simply can't get through. It feels like they are intentionally trying to lose my business. Weird, and so annoying.

It's so hard to get hold of real person there. It takes like 2 hours minimum to get hold of someone on the phone. Absolutely horrible company. Will not renew.