Long wait times, calls get disconnected
by Jjad on Apr 21, 2022
1 out of 5 stars
Car Insurance Reviews
RBC Insurance Auto Insurance Reviews
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(265 reviews)
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I was in a car accident 2 months ago. I have been paying my premium but am I not driving my car since it is in bad condition. An adjuster isn’t helping to get me a rental car even when it was not my fault. I have been calling insurance to cancel my premium since yesterday. I was on hold for more than 1 hour yesterday and today I'm online already for 2 hours. This is unacceptable...
I called as I needed to add a vehicle. And I noticed they needed to make a correction to another change I asked for 2 months ago. I had to wait 2.5 hours to add the vehicle and have them make the correction. These were both done wrong and I had to call again now and have been waiting 3 hours. Still waiting for a person...
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Took 2 hours on hold in the RBC Auto insurance queue today. The person I ended up speaking with was very good. RBC should provide a call-back type service for situations where their support lines are overloaded.
Well well well!
I was RBC auto insurance customer for the last 2 years for my car. Afterwards, I decided to sell my car because it was financed and I want to save money so I sold the car I called them and they said we have to cancel your insurance we can’t issue new insurance until this is cancelled and then they cancel my insurance and give me a quote for 3rd party insurance around $415 3rd part which was double what I was getting before. I will not recommend anyone this company please don’t use these fraudulent people.
Heavy accent, can't understand every other word that I'm saying and vice versa...
Outdated document process that I had to repeat over and over four times. Sent file not received.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
These guys are a joke. Waited over 45 mins. I
sure their executives don’t have to wait. Useless!
Contacted for a quote. My current insurance is $230 - dropping to $220 with my current provider. 2 days of back and forth on the phone, excessive hold times and 2 hour late callbacks to be told this:
Quote - $154 a month (great!)
Actual - $163 a month (okay - but better than $220)
Attempt to purchase - Epic Fail they needed 3-4 weeks processing for an application and my policy is up in 3 days so I would have to not drive (not an option) for 3-4 weeks? Whatever happened to due diligence?
I am new to this company I switched after being with a different company for 17 years, I just had the pleasure of talking to someone name Kenny, he was super professional, polite and helpful, for sure he left a positive impression on me. Thank you, Kenny!
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Ever since Aviva partnered with RBC it's been a nightmare. Straight-up rip-off pricing. Terrible phone agents. They'll talk over you and hang up at their comfort during the middle of calls. Wait times were anywhere 40mins to 24hrs for them to call back if one of them chooses to. I've been on hold for 5 consecutive days 4hrs each day no one bothers picking up just stupid recording keeps playing over and over. I was a customer for 10years and this is the first time ever I had to call them to bind myself in headache. I will never give them my and family or friends business ever again. I am already pulling out insurance and banking with them and about 20 friends to follow. Yeah! Believe it or not... bye-bye RBC. KEEP UP THE IDIOCRACY TO THE MAX...
Just to save 10-20$ I would not recommend RBC insurance. Worst experience ever. Trying to reach them since yesterday to get a quote to add a driver and now thinking it is better to switch with another insurer and totally cancel this policy. These guys do not have employees or I don’t get it.