Car Insurance Reviews
RBC Insurance Auto Insurance Reviews
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RBC/Aviva will find their way to decline your claim, so you can't rely on them and have peace of mind. Mine was declined only because my rental cost was reimbursed by another insurance company as a replacement transportation because my own vehicle was hit and damaged, even though that company did not insure my replacement vehicle. So never rely on RBC credit card insurance coverage. It's not worth the paper their certificate is written on.
Had a total loss accident, not my fault. They paid me reasonably but took a lot of effort to get the money and they took the rental car back the day they cut the cheque, I had no money to get new wheels. Replacing my 2015 car with a 2018 my insurance doubled, they gave no reason why, just said it's more expensive, well duh. I ended up going with a 2-door from a 4-door, well whoa Nelly the insurance went up like crazy now from $750 for the 2015 to $2400 for a 2018 2-door model. Customer service is horrible, called in 5 times to 'prove' to them I have forward emergency braking on my car for a 10 percent reduction. Just spent the last 2.5 hours talking and on hold. When I sent them proof from the dealer, they still couldn't figure it out. Finally, she said my premium would go down less than 10 dollars a month for this??? I've completely had it with them now and in 1.5 months, when my term is finished, we will be moving to another company, just out of sheer frustration, oh and every other company is from $300 to 600+ cheaper a year. I'm a 47-year-old male with 30+ yrs licensed and insured with one accident under $2k which was at fault over 25 years ago, no speeding tickets in the last 12 years (one I got was bogus). Wife insured 25 yrs and no accidents at fault and this is the treatment they give us.
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I felt compelled to add my very positive experience here when I noticed all the bad reviews. Maybe its luck of the draw? I have had great rates from RBC for a decade, and finally had a minor parking lot incident on my 5-year-old SUV. They arranged for the body shop and car rental and paid the bills all in a very timely manner. I couldn't have asked for more!
We recently had a car accident where thankfully no one was injured. However, our car was totalled. I cannot comment on previous negative reviews here but our experience with RBC Aviva insurance was nothing like those comments. As soon as we reported the accident to RBC Aviva they immediately arranged for a rental car. We were at our RV in Sundre and had no way to get to the nearest car rental agency which was in Olds (approximately 40 kms away). No problem, the insurance arranged for the car to be delivered to us at our RV. Within a week our car was assessed and written off. We received a call from our insurance adjustor Colleen who was firstly concerned that we had no injuries and then gave us an offer for our car which was very fair (to be honest we were prepared to have to argue as we had the impression that insurance would always try to lowball). We were very happy with the offer and accepted. We were told that we could keep the rental car for an additional week if necessary to give us time to replace our car. From day one speaking to Shannon to report the accident, to finalizing the incident with Colleen we were extremely impressed with the service and having been loyal RBC customers for many years, we will continue to be loyal RBC Aviva customers.
I had great service with RBC! Friendly customer service, efficient and great overall satisfaction. I had put in a claim because I was hit in my parking lot at work. I received a rental car while my car is in the shop getting fixed (which they arranged everything for), they also replaced my daughters car seat and sent me a reimbursement check very shortly after I submitted the receipt.
People only seem to write about their bad experiences, for me I had a great one!
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I have nothing but a very positive experience in dealing with a recent vehicle accident.within 24 hours local branch of mark and Melissa had me in touch with claim adjustor colleen then immediate appointment for damage assessment followed by a call from repair shop. car star did a remarkable repair job, rbc had a rental on repair site entrerprise who were very accomidating.colleen claim adjustor even called me to to let her know if repair was satisfactory. in the course of this unfortunate accident I dealt with very caring kind people.many years I have dealt with public and your company has risen to a very high standard in my eyes. who else would one want to deal with if you had a tragic misadventure.rbc you rock and I thank you cheryl
Had my vehicle vandalized ten days ago while parked in my driveway. RBC was fantastic at handling my claim. They coordinated "valet" service whereby a tow truck was arranged to come to pick up my (undrivable) vehicle and take it one of their preferred repair shops, Assured. A rental was also dropped off at my house from Enterprise. Everything was arranged for me. Both Assured and Enterprise called me to arrange for appropriate times to pick/drop off vehicle. My vehicle was ready today and tow truck dropped off my repaired car to my driveway and Enterprise sent someone over to pick up the rental. I have nothing but positive things to say about RBC and subsequent service received from repair shop and rental place. Great customer service from all parties involved - during a stressful time.
My car was hit in a parking lot - $4500 in damages, not my fault - thankfully the woman stuck around - called RBC at 830PM that night, took all the details. The next day they dropped off a (free) rental (on a flatbed) then took my car for repairs - they had this valet service I did not know about - honestly, I just bought the cheapest insurance on line. My car is now in for repairs and they are using "new" certified parts direct from BMW. Other than a trip to the reporting centre (my time - 20 minutes) it will not cost me a single penny. Thanks RBC - I have already recommended you to others because of this incident.
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I had an accident and it took over a week to get anything done!! The adjuster said she "called" me on the Tuesday after the accident (which happened Saturday) but I didn't have any missed numbers on my phone so I don't think she even called. I ended up having to call RBC on Wednesday and filing the claim then. Also, when I asked for a rental car they advised that I was going to have to pay out of pocket and would be reimbursed at a later date. This is total BS as they were the ones at fault and they wanted me to pay upfront which isn't right, but I borrowed my moms car for the time being. We set up an appointment for someone to come look at the car on Friday morning and I asked for a phone call before they showed up. Needless to say, I never got a call. I didnt hear anything back that day (Which I was supposed to) and sill got nothing on Monday morning. I called twice on the Friday they inspected the car, twice on Monday after, both days with no answer at all. I had to call the general 1-866 number, spoke with someone who escalated the situation to a manger who was going to back to me 2 days later... However, 20 minutes later the adjuster called me back saying "So I heard you need a rental car?"... And I said yes if I dont have to pay out of pocket to which she responded "Well you can't use your mom's car anymore?". I was furious - It is not my moms responsibility to look after the situation, when their client is the one at fault and should be taking care of me!! She ended up booking me the rental car after a week of waiting and having to constantly chase them to do anything about the situation. These guys are absolutely ridiculous and their customer service absolutely sucks. Dont ever use RBC!
I was in a car accident 2 months ago. I have been paying my premium but am I not driving my car since it is in bad condition. An adjuster isn’t helping to get me a rental car even when it was not my fault. I have been calling insurance to cancel my premium since yesterday. I was on hold for more than 1 hour yesterday and today I'm online already for 2 hours. This is unacceptable...