RBC Insurance Auto Insurance Reviews

Wait time horrendously long. I had to call again after being on hold for 75 minutes since my phone battery died. Then I stayed for another 45 minutes. Don't phone RBC insurance if you don't have 1 hour to waste on the phone.

I've been on hold for over an hour, called their customer service line to get info on an existing auto and home policy..

DO NOT SWITCH TO RBC. I do all my banking with RBC and thought it would be nice to have everything including my insurance with them - BIG MISTAKE. Wait times are minimum 40 minutes to an hour to speak with a representative. When I put my new vehicle on the policy, it ended up being over $350 more than what I was quoted on. I knew the quote may fluctuate by $100-$150 when I actually added the vehicle to the policy but to be off by $350 is significant. Do not trust the quotes they give you or you will be surprised when the policy is actually issued or when you make changes.

Currently on hold for an hour and a half trying to remove a vehicle that I sold.
I will be switching insurance companies if I have to keep holding for such a long time!!!!

Worst customer service ever. I was with RBC for 5 years and when I need to register my new vehicle - on hold for 2 hours. After being a loyal customer for 5 years and paying my money to these scums for 5 years. It’s finally time to go. Rude people on the phone too. Wouldn’t let me talk to a manager. Waste of time. Don’t waste your money on these scums.

I am a 6 years client of RBC auto insurance and just today I was really upset to speak with an operator representative name “Janice”. Very disappointing to me, I was asking to get a quotation for one more car to add to my policy and seems she was yelling and angry to me and asking why do I need to get another policy? Asking me a reason why do I need to get another car? Wow!!! A very bad employee for RBC. Instead, you should be nice and approachable to your client but it’s a nightmare for me. I am happy to change to other insurance company... terrible experience from this agent.. to dear RBC management, pls pay attention to your agent, you are losing a client. It’s because of this very rude agent name “Janice”. Just sad for me I don’t get her complete name.

This company has really gone to the dogs since Aviva started managing the Home and Auto insurance sections. Wait time is extremely long and premium keeps going up and up. Such a shame of what RBC Insurance used to be and what it is today. I believe they should try to get this business back from Aviva or they will end up losing their market!

Wait times to speak exceed 90 mins now..once connected, service is okay. Offered apologies for sending renewal late by 10 days but if I am late by 1 day, I will have to pay cancellation fees. No apologies excepted. With RBC for last 8 years but it has gone down into sewer now. Time to throw them out just for making me wait 90 mins on phone every time you call.

I've been on hold 2 hours so far. 2nd try to remove a sold vehicle. Had a claim a few years ago where no one would call back only for one time had her sat the phone down and laugh. Then I was so mad I hung up. She called me back to tell me she was hanging up on me!?

I simply called on June 4th to make a change to my policy. After 45 minutes of holding, my first phone went dead. I found another phone and 38 minutes later, I am still holding, listening to their funky music and hoping that they are true to their word when the reassuring voice says "RBC appreciates your business and our representative will be right with you." RBC (or AVIVA) you can do better, or are you listening?