RBC Insurance Auto Insurance Reviews

I don't know what happened to RBC Insurance but wait times to speak to an agent are now ridiculous. I have never seen such a thing! Did they go out of business?

Yesterday I waited 81 minutes before I had to give up.
Today I've been waiting to speak to an agent for 2 hours and 40 minutes!!!!!

I will be looking for another insurance company. If I ever needed to make a claim, I'd never be able to get through.

I have been with RBC insurance for over 8 years now and even with the change over to Aviva, everything seemed normal until today (May 31.2018). I used to just call, yes, long wait times, that's the norm now any place you call but typically under an hour in my history, and once you get thru, the service was helpful and good. But today I have literally been on hold on 2 different calls in just trying to get to a service operator to change my insurance to the new truck I purchased. Started the first call at 3:13, it got dropped at 4:43 pm. I called back at 4:52 pm and it's now 6:34 pm and I'm still sitting on hold waiting for anyone to answer. As I stated, all my history up until now has been good with them, yes, a wait to get them on the phone but normally it's never been this bad, but I have now wasted a good part of my day just listening to the crappy music. Depending on if I can even get someone on tonight, I think I'll be looking at a new broker come September.

2 HOUR and 45 MINUTE wait and call got dropped. I am moving house and trying to change my address, that's all...have been trying for 2 weeks to get through but have probably lost an entire day being on hold in total. The last time I was on hold for 2hrs and 45mins when they dropped the call. This is reason alone to change insurance companies...unfortunately, I would still need to get through to cancel it.

Customer service is a joke, had to wait on hold each time between 1 and 2 hours! Once I actually get to speak to someone, they were completely incompetent and unhelpful. Tried to get an RV trailer insured, they claimed that they could not insure it unless I could guarantee that I would park it in a secure location (fenced, alarmed yard did not count as such, apparently). Their suggestion was to rent a garage for our camper! Seriously? After a week and several frustrating conversations, we went to a different broker, got insurance for our trailer in about 15 minutes, no hassle. After this experience, we cancelled our home and auto policies with RBC, as after a bit of research we also found we were overpaying by about $1200/year but were told we were being charged $350 in penalty for early cancellation of policy... Smells like a scam? Yeah, feels like we got scammed, too. Learned our lesson, glad to be rid of them

I have been trying to cancel my policy for over three weeks now. I've been on hold for almost 4 hours multiple times, when you leave your number, no one calls back...definitely giving me the runaround. Each time, they would ask for another task for me to do to get the cancellation "approved". Due to this, the policy was renewed and I was charged for this month!!! Absolutely ridiculous! I cannot wait to never have to deal with them again.

I parked my car and put it on suspended coverage. When I went to put it back on the road, they increased my rate. Said it was "pro-rated" for the rest of my term even though I ensured that my rates would not change when I changed my coverage. They refused to quote me for motorcycle coverage because I was not 30 even though I have a clean record and 4 years of constant coverage on my bike, but they will quote someone with two tickets who is 30. Terrible experience every time I call.

RBC has changed their payment policy!! So watch out!! The month before your policy expires they are taking a double payment claiming you get that back when you cancel your policy. This is a total rip-off!!!!

Terrible customer service - and I've NEVER had a claim! I am terrified if I ever do! They keep taking services and value away over the years and I am shopping for new insurance when my policy expires! The insurance division since they sold to AVIVA are jeopardizing my entire RBC relationship (mortgage, LOC, investments, personal accounts, business accounts) and I will be looking for other options for this in addition to shopping for a different insurance company - and the best part? They don't care!!

I was insured with RBC auto insurance for a year at a fair rate. However, after a year they increased my insurance by $50 a month without any specific reason. I had no claims, violations or speeding ticket and had a clean driving record. When I tried to know the reason for the hike, even their reps weren't able to give any clear answer.

I moved from Alberta to Ontario and called RBC to transfer my auto insurance. They increased my premium almost $500 for the same coverage. When I asked why, they said it was because Ontario is just more expensive.
So I shopped around and found other insurance carriers that will give me the same coverage for around the same cost as what I was paying in Alberta. When I cancelled my RBC policy they charged me a cancellation fee equal to one month.