RBC Insurance Auto Insurance Reviews

I called twice yesterday. The wait time was stated as over 45 minutes but they at least had a callback option. I called again in the evening but waited over 40 minutes, until after 8:00 PM. I'm currently waiting to speak to a representative now. The wait time was allegedly 27 minutes at 6:06 PM. It has now been 49 minutes...

You can never reach someone at RBC by phone without waiting on hold
minimum 45 minutes and sometimes hours
Does not matter what time of day or night your try

My Insurance went up 65% after ONE 5km/h over ticket. I have been fully G licensed for 4 years and got my first speeding ticket, my insurance when from 305$ a month to 470$ a month, my cars didn't change and my address stayed the same, its just shameful how they jack your rates up so much after one minor offence, never coming back to rbc

I have been faithfully paying my insurance premiums at RBC for over 6 years and they do a great job withdrawing money from your account.
I was buying a new house and needed insurance, so I didn't have time to shop around I just wanted to get it done with them.
Oh my God I lost an exasperating 8 hours of my life with these people on the phone (I have the call logs to prove it) and in the end moved my insurance to another company.

The people on the phone are very polite and friendly, but this is the pricess:
Call RBC , the automated service says "the wait is long, leave a call back number and we will call you back in 40 minutes. Fine
Get the call back, they ask "how can we help you "
I say "this is what I need
They ask a few questions, then say I need to put you on hold while I discuss with my underwritter.
Wait 20 minutes
They ask a question
I provide answer then say I need to put you on hold while I discuss with my underwritter.
Wait 20 minutes
They ask a question
I provide answer then say I need to put you on hold while I discuss with my underwritter.
Wait 20 minutes
And on an on...
The worst part is they come back full circle with a question that was already answered an hour before!

Unless you have time to waste
Find yourself a good broker with a smaller company.
So much headache just to make a change to my policy.
I can't even imagine what it would have been like with RBC of I had a claim.

I have never experienced anything like the service of Rbc, makes me think of people and company that is interested to scare people and give them bad days of their life.

Any positive reviews are paid promotions by rbc

Phoning these guys is a JOKE!
They'll give you a call back option and " we will get back to you in over 30 minutes" - not IN 30 minutes but OVER 30 minutes and if you need your phone while they're calling back, you're SOL.
I've spent the better part of 1/2 a day trying to talk these jokers.
My search for a new insurance co. begins now.

On Monday 24 July I bought a Mercedez Benz from Tristar in Dieppe NB. Their business office tried to contact RBC Insurance to advise them that I had another vehicle that had to be insured as I traded in my Lincoln MKT for a Mercedes GLK. I was there for my 12:30 pick up and they told me that they could not contact RBC Insurance and would I try to contact them. I tried numerous times and all I got was leave us a message. The dealership told me that they faxed the info and someone by the name of Jason said that they would take care of it and for me not to concern myself any longer as I would be receiving the insurance card in the mail and I went home. Today Friday 28 July, I went to Moncton and stopped in at RBC insurance Dieppe to inquire if the changes were made. The receptionist Sandy gave my insurance card to a male person who got on to the computer and after a few minutes, she informed me that the Mercedes was not insured and the Lincoln was and they needed the VIN number. I told Sandy that Tristar faxed all the info. I went to Tristar and they gave me a copy of the fax and paperwork with the VIN and the business lady at Tristar told me that she had spoken to someone by the name of Jason and that he would complete the documentation. I returned to RBC insurance at 11:35 am and told Sandy what the dealership told me and that someone by the name of Jason said that the documentation would be done. She went into the office where this high feeling male was and then told me that it would take a while and for me to sit and wait. I told Sandy that I would run some errands and inquired as to when they closed. She said 5 pm. At 03:45 I went to RBC insurance and was told that the documentation was not done and Jason would initiate it now and for me to sit and wait. I told her that I would inform my wife who was waiting in the vehicle. I entered the area and sat and a male person asked me if all was ok to which I said no as it had been a week and I thought the documentation was done for a vehicle transfer. At that, this male asked Jason if there was anything he could do to which Jason replied no and that I did not have a booked appointment with him. This Jason conducted himself in an arrogant manner to which I take offence. The whole time I was there, he spoke through Sandy even though I was only a few feet from him. Tri-Star Mercedes Dieppe can corroborate what should have taken place on the first day as they said that they have never seen such a scenario as this one. I got up and left and as I was leaving, I said mail me that documents, I waited long enough. When I got home I called the 1-800 number to RBC insurance and a person checked my policy and said that the insurance for the Mercedes was only coming into effect after midnight today. I drove for a week without the vehicle being insured which is not consistent with the rule of law. Have a look at my track record, I have bought many vehicles and had them insured from the dealer's office. Are you people at RBC Insurance turning into a fly by night organization?? I will be looking at options other than RBC Banking and insurance.