RBC Insurance Auto Insurance Reviews

I called as I needed to add a vehicle. And I noticed they needed to make a correction to another change I asked for 2 months ago. I had to wait 2.5 hours to add the vehicle and have them make the correction. These were both done wrong and I had to call again now and have been waiting 3 hours. Still waiting for a person...

Well well well!
I was RBC auto insurance customer for the last 2 years for my car. Afterwards, I decided to sell my car because it was financed and I want to save money so I sold the car I called them and they said we have to cancel your insurance we can’t issue new insurance until this is cancelled and then they cancel my insurance and give me a quote for 3rd party insurance around $415 3rd part which was double what I was getting before. I will not recommend anyone this company please don’t use these fraudulent people.

Heavy accent, can't understand every other word that I'm saying and vice versa...
Outdated document process that I had to repeat over and over four times. Sent file not received.

Contacted for a quote. My current insurance is $230 - dropping to $220 with my current provider. 2 days of back and forth on the phone, excessive hold times and 2 hour late callbacks to be told this:
Quote - $154 a month (great!)
Actual - $163 a month (okay - but better than $220)
Attempt to purchase - Epic Fail they needed 3-4 weeks processing for an application and my policy is up in 3 days so I would have to not drive (not an option) for 3-4 weeks? Whatever happened to due diligence?

What the hell! I know it is limited customer service during the holidays but this is seriously feeding up. I was on hold for 3 and 1/2 hours and you hung up on me. I still need to make changes and now it won't even give the option for you to call back. You can't do anything online! You have no chat that is a help! You are so antiquated with your technology, at least have more service people working! I will be changing as soon as my policy is up for renewal.

My car was hit by another car and I submitted a claim. Nobody contacted me for 2 weeks and after that, they just told me to pay upfront at body shop and they will reimburse me the money and now it's been one month nobody sends me my money back or contacted me. Very bad service. I am changing my insurance company after my contract will finish with them.

I cracked my windshield on my car.... happens to people all the time. They must have transferred me to 6 different people, being on hold for a total of 2 hours. Finally, when I spoke to someone, they told me they would handle it, I sent photos of the crack, quote I received etc. He said it would be done by Friday when my windshield replacement appointment was. Tried to reach him all week no response. Had to speak to someone else, and they told me my claim wasn't even open. He hadn't even started!!!! They told me to cancel my windshield replacement until they were done...I said no. It is dangerous and I need it replaced immediately. They never helped me out, wasted my time, and in the end, SPEEDY GLASS billed them and had it figured out in maybe 10 minutes. Not to mention, RBC told me I had a 300$ deductible but speedy glass found out i have a 0$ deductible. I ended up not having to pay a thing. Unbelievable. Will definitely be switching providers, horrible service and incompetent staff.

Please just don't DO NOT choose RBC insurance for your car! They're just keep telling me your application is under review and we will call you back! And it's been one month that I've been waiting and nobody called me! The dealership just cancelled the contract because I couldn't pick p the car after one month! And I lost the great deal that I had on that car! Only because of this damn, useless Insurance company.

Complete joke of an experience trying to get auto coverage!
Already had tenants insurance with RBC, put all info in online, called and made to give all information a second time, then emailed a non-fillable form (fillable version available from a government site, but they did not mention this) to put all information in again, and told that it would take 20 days. Pathetic, switching insurance providers tomorrow.

I was told that a first-time auto insurance application takes between 2-4 weeks which is ridiculous in a competitive market like auto insurance. Even if you have had other home insurance policies with RBC for the last 10-15 years it does not matter. I checked in after 2 weeks to see if there were any updates and I was told that it could take 20 business days - which is a month since I applied. I was hoping to stay with one company for all my insurance policies but after such a bad experience I am looking to transfer all of my policies over to another insurer who can give you the insurance within a couple of hours. It is really unfortunate that my experience with RBC insurance is making me question other accounts I have with RBC for other services.